AT&T Providing Relief to Customers Affected by the Hill and Woolsey Fires

November 09, 2018

AT&T Providing Relief to Customers Affected by the Hill and Woolsey Fires

Update: Offer extended through November 30.

Our thoughts are with everyone affected by the Hill and Woolsey Fires.

Wireless and AT&T PREPAID Customers

We are automatically issuing credits and waiving additional charges from November 9 through November 30 to provide unlimited talk, text and data access for AT&T wireless and AT&T PREPAID customers in Southern California.

This applies to AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in 35 zip codes at this time.1

Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the credits and/or waived data charges.2

Video & Home Internet Customers

Additionally, affected video and home internet customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. As always, AT&T wireless customers can stream DIRECTV, DIRECTV NOW and U-verse TV from their phone or tablet to stay connected to the latest news without incurring additional data charges.

Wireline Customers

AT&T wireline telephone customers in affected areas can call 1-800-288-2020 for customer assistance including waiver of fees for remote call forwarding and voicemail. For additional information on wireline residential and business waivers please click here.

1 90263, 90264, 90265, 91301, 91302, 91307, 91319, 91320, 91358, 91359, 91360, 91361, 91362, 91372, 91376, 91377, 93010, 93011, 93012, 93020, 93021, 93030, 93031, 93032, 93033, 93034, 93035, 93036, 93062, 93063, 93065, 93066, 93094, 93099, 95467

2 Location based on billing address for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

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