April 16, 2020

Since the beginning of baseball season has been delayed, we’re crediting charges for our customers’ MLB Extra Innings subscriptions. We’re also postponing payments for MLS Direct Kick subscriptions. We will notify customers and restart charges once a decision is made about both seasons.

April 7, 2020

AT&T Offers Added Relief for Customers

AT&T is planning to help you stay connected throughout the COVID-19 pandemic.

We recognize that staying in touch with your family, friends, school and work has never been more important.

Below are a few ways we’re helping consumers, small businesses and enterprises across the country.

Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” announced today and concerns raised by members of Congress, which we share, AT&T is proud to support our customers by pledging that, through May 13, 2020, we will:  

  • Not terminate the service of any postpaid wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
  • Waive any late payment fees that any postpaid wireless, home phone or broadband residential or small business, U-verse TV or DIRECTV customer may incur because of economic hardship related to the coronavirus pandemic.
  • Waive domestic postpaid wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic.
  • Keep our public Wi-Fi hotspots open for anyone who needs them.

The coronavirus pandemic is causing many hardships. If you find yourself in financial trouble and unable to pay your bill, we’re here to help you. To submit a waiver request please click here. 

To provide further relief and support, AT&T announced:

  • Unlimited AT&T Home Internet – All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, we’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. We’ve expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, we’re offering new Access from AT&T customers two months of free service. 
  • AT&T World Connect Advantage – Business customers currently on or who purchase an AT&T World Connect Advantage package receive 50% off the current rate in a monthly bill credit (maximum $7.50/mo.).*
  • Helping You Work and Learn Remotely – Businesses, universities and schools can keep their teams and classrooms connected through conference calls and videoconferencing with Cisco Webex Meetings with AT&T for 90-days, and seamlessly forward calls to both mobile and landline phones with AT&T IP Flexible Reach.
  • Distance Learning – AT&T is underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association (SETDA) available to all educators in schools to help them handle school closures and the increase in virtual learning due to COVID-19.
  • To assist our customers during this time, we’re temporarily extending the timeframe to return your DIRECTV, U-verse TV or AT&T Internet equipment from 21 days to 60 days. Get more information here about how to locate a drop-off location and return your equipment. 
  • More mobile hotspot data – Starting April 2 through May 13, we are automatically increasing mobile hotspot data by 15GB a month for each line on an unlimited plan that currently includes a monthly tethering allotment. That means if you’re on AT&T Unlimited Elite you’ll automatically get 45GB a month of tethering per line. Click here to see how to setup your mobile hotspot.
  • What you want online, even easier – Starting April 2 through May 13, when you purchase or upgrade your device online, we’ll give you free express shipping, as well as waive or credit the activation, upgrade and restocking fees. We’re also giving wireless customers 20% off accessories when you order through att.com/accessories.1
  • Waiver of International Roaming Charges in Guam - We want to help our customers traveling in Guam, including military personnel, stay connected during this challenging time. Effective April 8, we’re waiving Guam-based international roaming charges for AT&T Mobility accounts through April 30 and retroactively to April 1. As a result, all calls placed by our customers to or from Guam will not incur international charges from April 1 through April 30.

We are currently experiencing a high volume of calls due to COVID-19, but remain dedicated to serving our customers and keeping them connected 24/7. To allow us to help as many customers as quickly as possible, we recommend reaching out through att.com or our myAT&T app for support, additional resources or access to our online store.

Also, due to coronavirus, we have begun to close additional AT&T stores across the nation, significantly reducing our retail footprint to a minimum number of locations required to serve first responders, health care workers, government users and our customers. Where possible, we will keep at least one retail location open within a 20-mile radius in urban and suburban areas, and just over a 30-mile radius in rural areas. To locate a retail store that will remain open to serve your area, please visit our store tracker at www.att.com/stores.

Also, we are limiting the number of customers allowed in our stores at the same time to ensure proper social distancing. Stores will continue operating with reduced hours from 11 a.m. to 7 p.m. local time and all stores will be closed on Sundays. The health and well-being of our employees is our top priority. We’re ensuring that all of our front-line employees have the necessary supplies to keep their hands and work areas clean throughout the day.

We thank our customers for their patience as we work hard to provide them with the wireless service they rely on, while keeping safety and health top of mind. We will continue to monitor and act as needed. We’re watching the situation closely and will share any updates in the “Update on Our Stores” section.

*Limited time offer. Avail. to qual. business customers. Must add World Connect Advantage (WCA) package to eligible postpaid plan during promotion period. Existing WCA customers  must visit store or call to receive credits. Credits start w/in 3 bills. Max credit is $7.50/mo. If WCA subscription is cancelled or modified, credits cease. Other fees, taxes, charges & restr’s apply See offer details.

To See Current AT&T Prepaid Offer Click Here >>

March 24, 2020

Keeping Customers and Communities Safe

Our AT&T technicians are the boots on the ground when a customer’s voice, data or internet is down and needs fixing.

Every day, thousands of technicians across the country are entering a customer’s home or business to repair or install service. Every day, they are trusting that they’ll remain healthy and able to work. Day after day, they leave their homes to keep their neighbors and communities connected as our national emergency looms around them.

Internet, telephone and video connectivity are essential services, and the installation and repair of those services is work technicians can’t accomplish from their own homes. So, they go to the front lines, and out into an uncertain world to keep us connected. They are dedicated. They show up.

These technicians are restoring connectivity at:

  1. Homes … where parents are working and kids are being schooled remotely.
  2. Businesses … where those who must be in the office, due to the nature of their work, have a critical need to stay connected.
  3. Hospitals … where doctors and nurses rely on connectivity to save lives and to receive the latest updates and developments in their fight against this new virus.
  4. Quarantine centers … where both the medical staff and the patients in their care need to stay connected to the outside world.

Read More >>

March 24, 2020

Expanded Content for Our Video Customers

Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time.

We’ll kick things off by providing an extended complimentary preview of SHOWTIME for our DIRECTV and U-verse customers starting March 20 until March 26 (if SHOWTIME isn’t part of their current video package). Starting March 26-April 2, DIRECTV and U-verse customers will get a complimentary preview of Starz. In the coming weeks, we’ll offer additional previews of premium channels, while also expanding to include our AT&T TV and AT&T TV NOW customers:

  • EPIX: 4/2-4/16
  • HBO and Cinemax: 4/17-4/20

Additional ways all video customers can access content during this time:

  • On Demand: Access to thousands of movies and shows. DIRECTV customers just need to connect their receiver to the internet to take advantage of this content.
  • Kids On Demand: The best of kids content in one easy location with an internet connected receiver (channel 1111 on DIRECTV and 323 on U-verse). Watch full series or favorite episodes anytime from Nickelodeon, Disney and Cartoon Network, all with recommendations by age.
  • TV Anytime, Anywhere: Turn your mobile phone into another TV by downloading your TV app and sign in with your account credentials. You can watch your favorite On Demand shows or live TV anytime, anywhere.
  • Sports Streaming Included: While sports are postponed, customers who subscribe to NBA League Pass can stream past NBA games via the NBA app, powered by WarnerMedia’s Turner Sports.

Additional free content for our DIRECTV and U-verse customers during this time:

  • More News & Entertainment: We’re adding the following channels to DIRECTV and U-verse packages (for customers that do not currently have this programming) to keep customers entertained and informed:
    • News: BBC World News, CNBC, CNN, CNN International, Fox Business Network, Fox News Channel, MSNBC, One America News Network
    • Entertainment: American Heroes, Aspire, AWE, AXS TV, Comedy.TV, Cooking Channel, Crime & Investigation, Destination America, Discovery Life, DIY Network, Eleven Sports, FM, Fuse, FX Movie Channel, fyi, Great American Country, GSN, Hallmark Channel, Hallmark Movies & Mysteries, HDNET MOVIES, IFC, Justice Central, LMN, MGM HD, MTV Live, Nat Geo WILD, OWN, Oxygen, Science Channel, ShortsTV, Smithsonian Channel, Sony Movie Channel, SundanceTV, The Weather Channel, Travel Channel, TV One, UPtv, WGN America
    • Kids: Discovery Family, Disney Jr., Disney XD, Nick Jr., Universal Kids
    • Spanish Language: Azteca, Bandamax, Canal 22 Internacional, CANAL ONCE, Centroamérica TV, Cine Estelar, Cine Mexicano, Cine Nostalgia, Cinelatino, De Película, De Película Clásico, Discovery En Español, Discovery Familia, Enlace, Estrella TV, FOROtv, Galavisión, GoITV, History En Español, HITN, MegaTV, Multimedios, Nuestra Tele, Pasiones, Telefe, TUDN, TV Chile, Televisión Española, UNIVERSO, Univision tlnovelas, ViendoMovies, V-me, WAPA América

March 18, 2020

Update on Our Stores

We recognize that our customers and first responders find the support we provide in our retail locations invaluable at moments like this. Because of the evolving circumstances and guidelines for social distancing, we are balancing the need to serve the public in our retail stores with the health and safety of our customers and our employees.

Starting March 18, we will begin temporarily closing some retail stores across the country to align with guidance on social distancing from the CDC. Locations that we’re temporarily closing include all AT&T Retail and Authorized Retail stores within indoor malls and stores in high traffic areas like airports, corporate campuses and schools.

A select number of retail stores across the nation will stay open Monday through Saturday, 11 a.m. to 7 p.m. local time. To locate a retail store that will remain open to serve your area, please visit our store tracker at www.att.com/stores.

We encourage our customers to go online where possible. Our MyAT&T app and att.com give you access to view and pay bills, monitor data usage, add more lines to your account and upgrade existing devices or services.

In select markets, AT&T Ready to Go will continue to bring the retail experience to you. Consumers and small business customers can get personal delivery with eligible device orders.

AT&T is redirecting more resources to provide communication services and tools for first responders, health care professionals, educators and other essential customers. This additional support will help ensure these customers can continue providing critical support to the country and their communities, particularly to first responders using the FirstNet network.

March 11, 2020

Protect Against COVID-19 Scams

Scammers are preying on fears surrounding COVID-19. Click here to learn more about how to protect yourself from COVID-19 scams.