AT&T Gives Call Center Employees the Option to Work from Home
With customers, first responders, health care workers, teachers and other essential workers depending on AT&T to keep them connected, our call center employees have a huge responsibility. Now we’re giving many of them the option to do that important work from home during the current pandemic.
Transforming the traditional roles and environments for our call center employees required innovation, and our teams have been able to successfully replicate the call center agent role at home. Today, more than half of our call center employees are working from home and we expect nearly all will be able to in the coming weeks.
This is completely voluntary, and our call centers will remain open for those who choose to continue to go into work and for a small number of employees who currently need to do so because their jobs require handling sensitive customer information. For those employees still going into work at our call centers, we have implemented new procedures and policies to help protect their health and safety.