July 15, 2020 11:00 a.m. CT

AT&T Business and Barbara Corcoran Help Small Businesses Pave the Road to Recovery

Even as businesses around the globe begin to reopen their doors, the future of many small businesses remains uncertain. A new webinar series from AT&T Business and founder of The Corcoran Group and ‘Shark’ on ABC’s Shark Tank, Barbara Corcoran, aims to share expertise and experience from successful business leaders to help struggling small businesses recover in a post-pandemic environment.

Read More >>

July 13, 2020 12:00 p.m. CT

Small Businesses: Unique but United in the Face of the Pandemic

Back in March, when the pandemic started, our small business customers were united in two ways: they needed to immediately find a way to manage their business differently and they knew they could turn to us for help. This was particularly true among the small businesses that found themselves on the front lines in the fight to protect the health of U.S. citizens.

Read More >>

July 7, 2020 4:00 p.m. CT

Sports Subscription Updates Due to Season Delays

On June 23, Major League Baseball announced their intent to start the 2020 season on July 23 with an abbreviated schedule. To reflect that, the 2020 MLB Extra Innings package will be offered at a lower price beginning July 1. Any customers who already subscribe to MLB Extra Innings will have the new price for the 2020 season applied to their account and can expect communications from us with more details. Customers can find more about MLB Extra Innings at https://www.directv.com/sports/mlb.

July 7, 2020 11:00 a.m. CT

AT&T’s Network Disaster Recovery Team Plans for Deployment Amid COVID-19 Concerns

Watch Video >>

July 2, 2020 11:00 a.m. CT

Update on Our Stores

To help keep our employees, customers and community more safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.

  • We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.
  • We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.
  • Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.
  • Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.

We thank our customers for their patience as we work hard to provide them with the wireless service they rely on, while keeping safety and health top of mind. We will continue to monitor and act as needed.

June 23, 2020 5:00 p.m. CT

AT&T Supports California Community Organizations with $3.5 Million in Response to COVID-19

AT&T California announced today more than $3.5 million in contributions to California community-based organizations who are providing relief to residents from underserved communities, front-line health workers, public safety organizations and small businesses that have been impacted by the COVID-19 pandemic.

Learn More >>

AT&T SD-WAN Eases Transition to Remote Working

As our customers transitioned their employees to working from home throughout the COVID-19 pandemic, homes transformed into virtual branch offices overnight. Employees need to retain uninterrupted connections to their corporate applications, networks and services to continue with their productivity. AT&T sees itself as an enabler of this productivity; providing flexible, software-centric infrastructure and intelligent networks – through technologies like SD-WAN – that help customers maintain greater connectivity with AT&T High Speed Internet – Enterprise and AT&T Wireless Broadband.

Learn More >>

June 18, 2020 11:00 a.m. CT

Introducing AT&T Summer Camp

AT&T Summer Camp features free activities, curated from a variety of nonprofits, that engage kids in learning new skills. Kids will be able to cultivate their writing skills with 826 National, code their own games with Scratch and submit videos to Reel Works’ Reel Viral Challenge.

Learn More >>

May 29, 2020 11:00 a.m. CT

Behind the Coverings: Doing Whatever it Takes to Get the Job Done

The ingenuity and spirit of AT&T employees is seen both in how we serve our customers and in the creative ways we’ve met the demands for face coverings.

Watch Video >>

May 27, 2020 11:00 a.m. CT

Saluting the Importance of Digital Accessibility for All

AT&T proudly supports its goal to get everyone talking, thinking and learning about digital access and inclusion for all. This year’s uptick in online activity has only increased the urgency of that mission.

Learn More >>

May 26, 2020 11:00 a.m. CT

College Student? Summer internship Fall Through? We Have an Option.

We’re all experiencing a roller coaster of emotions as a result of the COVID-19 pandemic, and college students are no different. Today, thousands are realizing the summer internships they were counting on are no longer available. They’re wondering whether they’ll still graduate on time, and they’re contemplating the impact COVID-19 will have on their careers.

To help these students, we’re launching the AT&T Summer Learning Academy. Our hope is that this program provides an environment where students can continue to grow and prepare for life after graduation.

Read More >>

Sports Subscription Updates Due to Season Delays

With the professional baseball and soccer seasons postponed or suspended, our customers who subscribed to MLB Extra Innings and MLS Direct Kick will receive credits for any payments already made toward their subscription, and we have postponed future charges until we learn more from the leagues. We are also extending our cancellation policy for both products so that customers have two weeks from when the season starts (or resumes) to decide whether they want to cancel their subscription.

We continue to monitor the situation closely and are in contact with programmers and sports leagues as they plan their next steps. Any rebates we receive from programmers and sports leagues will be provided to our customers.

May 19, 2020 4:00 p.m. CT

Expanded Content for Our Video Customers

Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time.

Free content for our DIRECTV and U-verse customers during this time:

  • More News & Entertainment: We’re adding the following channels to DIRECTV and U-verse packages (for customers that do not currently have this programming) to keep customers entertained and informed:
    • News: BBC World News, CNBC, CNN, CNN International, Fox Business Network, Fox News Channel, MSNBC, One America News Network
    • Entertainment: American Heroes, Aspire, AWE, AXS TV, Comedy.TV, Cooking Channel, Crime & Investigation, Destination America, Discovery Life, DIY Network, Eleven Sports, FM, Fuse, FX Movie Channel, fyi, Great American Country, GSN, Hallmark Channel, Hallmark Movies & Mysteries, HDNET MOVIES, IFC, Justice Central, LMN, MGM HD, MTV Live, Nat Geo WILD, OWN, Oxygen, Science Channel, ShortsTV, Smithsonian Channel, Sony Movie Channel, SundanceTV, The Weather Channel, Travel Channel, TV One, UPtv, WGN America
    • Kids: Discovery Family, Disney Jr., Disney XD, Nick Jr., Universal Kids
    • Spanish Language: Bandamax, Canal 22 Internacional, CANAL ONCE, Centroamérica TV, Cine Estelar, Cine Mexicano, Cine Nostalgia, Cinelatino, De Pelicula, De Pelicula Clásico, Discovery En Español, Discovery Familia, Enlace, Estrella TV, FOROtv, History En Español, HITN, MegaTV, Multimedios, Nuestra Tele, Pasiones, Telefe, TUDN, TVE (Television Espanola), Univision tlnovelas, ViendoMovies, Vme, WAPA América. These free previews are available until 6/18. Access at no additional charge is for customers who do not already have this content in their programming.

Additional ways all video customers can access content during this time:

  • On Demand: Access to thousands of movies and shows. DIRECTV customers just need to connect their receiver to the internet to take advantage of this content.
  • Kids On Demand: The best of kids content in one easy location with an internet connected receiver (channel 1111 on DIRECTV and 323 on U-verse). Watch full series or favorite episodes anytime from Nickelodeon, Disney and Cartoon Network, all with recommendations by age.
  • TV Anytime, Anywhere: Turn your mobile phone into another TV by downloading your TV app and sign in with your account credentials. You can watch your favorite On Demand shows or live TV anytime, anywhere.
  • Sports Streaming Included: While sports are postponed, customers who subscribe to NBA League Pass can stream past NBA games via the NBA app, powered by WarnerMedia’s Turner Sports.

May 15, 2020 4:00 p.m. CT

 The National Fraternal Order of Police and AT&T Form Alliance to Educate Members on FirstNet® – Public Safety’s Dedicated Communications Platform

The National Fraternal Order of Police (FOP), the largest law enforcement labor organization in the United States with more than 351,000 members, has signed an exclusive agreement with AT&T* to educate law enforcement officers across the nation about the benefits of FirstNet – America’s public safety communications platform – and the impact it can have on law enforcement communications.

Learn More >>

AT&T & WarnerMedia Help Support HBO Actor’s Initiative to Feed Brooklyn Front-Line Workers and Support Local Restaurants

AT&T and WarnerMedia announced a $250,000 donation to HBO actor, Jeffrey Wright’s Brooklyn for Life! initiative. The donation expands its support for local restaurants, hospital workers and first responders. 

Learn More >>

May 13, 2020 4:00 p.m. CT

AT&T Provides Wi-Fi to a Mobile COVID-19 Testing Site

AltaMed Health Services turned a parking lot into a testing and medical evaluation site. AT&T provided a retail pop-up truck to deliver needed internet service across the FirstNet network.

Watch Video >>

May 12, 2020 11:00 a.m. CT

To Nurses: AT&T Salutes You 

In addition to our words of gratitude, teams around the business have acted to help support you on the front line. We are grateful for the work you are doing, day in and day out, to combat this deadly virus and to keep the rest of us safe.

Watch Video >>

May 11, 2020 11:00 a.m. CT

Lily Is Back & Here To Help!

Lily is back! While most stores are open, she’s working from home and here to help, finding customers helpful product solutions in this unusual time…all with her signature wit and charm.

Watch Videos >>

Answering Frequently Asked Questions

This short video answers some of the frequently asked questions we’ve received. 

Watch Video >>

May 8, 2020 1:00 p.m. CT

Tribeca Enterprises, IMAX and AT&T Announce Nationwide Summer Drive-In Series

A first-of-its-kind curated program of movies, music and more is coming to drive-in theatres and exclusive venues beginning in June.

Learn More >>

*By clicking on this link, you are leaving AT&T’s website. The views, opinions and other information presented by the external site do not necessarily reflect those of AT&T.

May 8, 2020 10:30 a.m. CT

 The 4th and Final First Responder Friday is Today with Kelsea Ballerini!

iHeartRadio and FirstNet continue to honor first responders and medical professionals on the front lines of the COVID-19 pandemic. Starting at 6 p.m. CT/7 p.m. ET you can watch on iHeartRadio’s FirstResponderFridayYoutubeFacebook or catch it on more than 90 CHR iHeartRadio stations across the U.S. #FirstResponderFridays #iHeartFirstResponders.

 AT&T and WarnerMedia Find Inventive Ways to Keep Connected

WarnerMedia employees, show hosts and writers are finding ways to keep communities connected and entertained. 

Watch Video >>

May 7, 2020 4:00 p.m. CT

FirstNet: Connecting Rural and Remote Parts of America during COVID-19

To prepare for and meet the demand of caring for COVID-19 patients, Tulare County has set-up a remote, makeshift hospital at the Porterville Developmental Center. In a mutual-aid response effort, CalOES has loaned FirstNet Ready™ devices and service to local public safety and health care personnel. Additionally, the FirstNet team deployed a portable cell site from the dedicated FirstNet fleet to enhance coverage for public safety and health care workers in and around this critical health care facility. All at no additional charge, public safety agencies on FirstNet can request this temporary equipment for added emergency support.

“We are extremely grateful for the support from the FirstNet team at AT&T for providing additional network capacity for our remote, makeshift hospital at the Porterville Developmental Center in Tulare County. With this support, our first responders and health care personnel will have the priority connectivity they need, when they need it.” – Dennis Townsend, Tulare County Supervisor

This is just one example of how we’re bringing more reliable communications to rural communities across the country. FirstNet is built for all public safety. That means every first responder in the country – career or volunteer; federal, tribal, state or local; urban, suburban or rural. Check out our latest blog to learn more about how we are actively extending the nationwide reach of FirstNet.

Learn More >>

May 7, 2020 11:00 a.m. CT

AT&T Connects Young People with Meaningful Mentor Relationships

Through AT&T’s $10 million Distance Learning & Family Connections Fund, we’re committing more than $500,000 to organizations focused on connecting young people with meaningful mentor relationships – online.  AT&T will team up with CareerVillage.org and professional golfers Jordan Spieth and Maria Fassi, and influencer Tisha Allyn, Byron Nelson tournament head, John Drago, and AT&T executives to answer career and mentoring-focused questions.

Learn More >>

AT&T Extends Customer Relief During COVID-19

We know that some of our customers are having economic hardships as a result of COVID-19. Through June 30, we’re committed to providing all residential and commercial postpaid wireless, home phone, or broadband customers up to 90 days from their initial past due date to pay their past due balance. In other words, customers who notify us of economic hardship due to COVID-19 have 90 days from their initial past due date or until June 30, whichever comes first, to pay their past due balance.

If you receive a suspension notice or know that your bill is past due, please let us know as soon as possible and then set up a payment arrangement. Please have your user ID and password ready.

We’re also waiving late payment fees and overage charges for customers who notify us that they are impacted by COVID-19. We have extended this offer from the original end date of May 13 through June 30. In addition, we’ve extended the following relief efforts:

  • More mobile hotspot data – We are automatically increasing mobile hotspot data by 15GB a month for each line on an unlimited plan that currently includes a monthly tethering allotment through June 30. That means if you’re on AT&T Unlimited Elite you’ll automatically get 45GB a month of tethering per line. Learn how to set up your mobile hotspot here.
  • Connecting Service Men and Women – We’re helping keep our military and their families connected during this difficult time. We’ve worked out an agreement with the Navy Exchange Command that allows military personnel stationed on selected Navy ships to make calls to their loved ones through June 30 at no cost to the Navy or its sailors. Additionally, to assist military personnel in Guam, we’re waiving Guam-based international roaming charges for AT&T Mobility accounts through May 31 and retroactively to April 1.
  • Unlimited AT&T Home Internet – All AT&T consumer home internet customers, as well as Fixed Wireless Internet, can use unlimited internet data through June 30.
  • Access from AT&T – We’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. We’ve expanded eligibility to the program to households participating in the National School Lunch Program and Head Start. We are currently offering new Access from AT&T customers two months of free service through May 24. 

May 5, 2020 10:30 a.m. CT

AT&T Will Make Patents Freely Available to Help Fight Pandemic

AT&T Communications is joining a global initiative called the Open COVID Pledge to make our patents available free of charge that might aid in the fight against this virus.

Learn More >>

May 4, 2020 11:00 a.m. CT

50% Off Service for 6 Months for New Individual First Responders on FirstNet

We’re determined to deliver the best tools and solutions for public safety’s life-saving missions. That’s why, starting today and for a limited time, we’re offering individual first responders who sign on to FirstNet and pay for their own service, 50% off monthly rate plan charges for 6 months when activating a new FirstNet Mobile—Responder Unlimited line of service and purchasing a new FirstNet Ready™ device on a qualified installment agreement.1 Plus, they can get a $200 activation credit for their new device.2

1 Limited time only. Available only to eligible subscriber paid users. Req’s new line and min. $_4__ on installment agmt. w/ elig. wireless svc who activate a new FirstNet Mobile—Responder Unlimited line of service (min $39.99/mo on smartphone, $40/mo on tablet, $25 on wearable) and purchase a new FirstNet Ready™ device on a qualified installment agreement. 6 months of credits on a single line of service ($22.50/mo (smartphones), $20/mo (tablets), and $12.50/mo (wearables)) start w/in start w/in 3 bills. Well qualified customers only. If svc cancelled, credits stop & device balance due. New subscribers must qualify for FirstNet service and complete verification process within 30 days. Device must use a FirstNet SIM. Add’l fees, taxes, charges & other restr’s apply. See firstnet.com/currentoffers for complete details.

2 Limited time offer. Requires purchase on 0% APR AT&T Installment (30-month at maximum $66 per month) agreement. Credits start within three billing cycles. Available only to eligible first responders who activate a new smartphone line of service as a Subscriber Paid User on FirstNet Mobile—Responder plan with eligible voice & data service. If service is cancelled, device balance due (up to $1979.99). Tax on full retail price due at sale. Additional fees & restrictions apply. See firstnet.com/currentoffers for verification and here for other details.

FirstNet: Caring for Those Who Care for You

FirstNet is supporting the frontline heroes working tirelessly to keep the country safe and get it back on its feet. That’s why we tasked ourselves with caring for them. As public safety’s partner, we have a responsibility unlike any other wireless carrier during the coronavirus pandemic. We’ve been side-by-side with public safety since January, supporting the first quarantine sites and are there today continuing to provide support every step of the way – both in the field and at home. Get a comprehensive look at all the ways we continue to be dedicated to those who are dedicated to protecting our families and communities.

Learn More >>

May 1, 2020 3:30 p.m. CT

FirstNet Continues to Support America’s First Responders in the Fight Against COVID-19

A public safety agency in Georgia needed reliable communications to support over 20 new quarantine tents. So, the FirstNet team went into quick action, deploying the essential FirstNet Ready™ ruggedized devices in less than 24 hours.

When a state health care agency needed to mobilize part of their workforce in early March to support their COVID-19 response, FirstNet stepped in to provide thousands of FirstNet Ready™ devices to aid in the process. These devices are not only helping with logistics at testing sites, but also assist the agency with ensuring families and the elderly community have the critical food and supplies they need.

We quadrupled internet access for a critical federal government agency at 2 locations – its primary and secondary data centers – to support its rapid transition to a telework model because of COVID-19.

The nation’s first COVID-19 Dedicated Care Center in Boston needed reliable communications fast to care for an influx of patients. We delivered thousands of FirstNet Ready™ devices – including smartphones, MiFis and more – toward the end of Q1 so first responders can test and treat patients during this critical time.

May 1, 2020 11:30 a.m. CT

WarnerMedia Applauds Essential Workers

Join our WarnerMedia family in applauding the heroes who go out so that we can stay in. We are proud to support them – and we thank them for supporting all of us. #ConnectedTogether.

Watch Video >>

*By clicking on this link you are leaving AT&T’s website. The views, opinions and other information presented by the external site do not necessarily reflect those of AT&T.

The 3rd First Responder Friday is Tonight with John Legend!

iHeartRadio and FirstNet continue to honor first responders and medical professionals on the frontlines of the COVID-19 pandemic. Starting at 7 p.m. ET/6 p.m. CT you can watch on iHeartRadio’s FirstResponderFridayYoutubeFacebook or catch it on more than 90 CHR iHeartRadio stations across the U.S. #FirstResponderFridays #iHeartFirstResponders

Thursday (April 30, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 22% yesterday compared to a similar day at the end of March.
  • We currently have 28 portable cell sites operating and have accepted more than 57 requests to deploy assets during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 22% compared to an average Thursday.
  • Consumer home voice calling minutes of use were up 28% from an average Thursday.
  • Wi-Fi calling minutes of use were up 73% from an average Thursday.

April 30, 2020 5:00 p.m. CT

Answering the Call

As COVID-19 moved across the globe, millions of people were suddenly forced indoors, while others fought on the front lines. In the middle of it, AT&T acted quickly to answer the call. Living our values to “be there” and “make a difference,” we created meaningful connections to first responders, our customers and each other. Connections to what we need to thrive in our lives, connections to stories and experiences that matter and connections to people. Here’s how we did that.

Watch Video >>

April 30, 2020 4:30 p.m. CT

FirstNet Helps City of Las Vegas and Clark County at ISO-Q Complex

In a joint project funded by the City of Las Vegas and Clark County to address the health needs of the homeless amid the COVID-19 pandemic, an Isolation-Quarantine Complex (ISO-Q) at Cashman Center opened on April 13. Through the city and county agreements with FirstNet®, and to ensure efficient operations at the ISO-Q Complex, FirstNet is providing connectivity for the complex, including modems for additional capacity, tablets, smartphones, hotspots and laptop data USBs. Additionally, there’s a Cell on Light Truck (COLT) on stand-by, ready to provide health care and public safety users the priority connectivity they need, when they need it.

April 30, 2020 10:30 a.m. CT

Wednesday (April 29, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 22% yesterday compared to a similar day at the end of February.
  • We currently have 27 portable cell sites operating and have accepted more than 57 requests to deploy assets during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 32% compared to an average Wednesday.
  • Consumer home voice calling minutes of use were up 41% from an average Wednesday.
  • Wi-Fi calling minutes of use were up 94% from an average Wednesday.

April 29, 2020 4:00 p.m. CT

AT&T and iHeartMedia Donating Thousands of Phone Chargers to Hospitals Nationwide

With so many people in the hospital due to Coronavirus, some even fighting for their lives, a lot of patients aren't prepared for a lengthy stay, which means that they are lacking essentials - like a cell phone charger. Although these hospitals have been doing everything they can to come up with simple necessities, the need for these items largely outweighs their ability to provide them to everyone in need. 

Which is why AT&T has collaborated with iHeartMedia on a cross-carrier effort to donate thousands of phone chargers to hospitals in cities across the country that have been hit hardest by the virus, so staying in touch is a little bit easier.

Learn More >>

April 29, 2020 10:30 a.m. CT

AT&T and Sesame Workshop Help Families During COVID-19

As families everywhere continue to cope with uncertainty stemming from the global pandemic, Sesame Workshop, in collaboration with AT&T, announced an expansion of its Caring for Each Other initiative to help children and their caregivers stay healthy, build resilience and adjust to a “for-now normal.”  With a $500,000 contribution from AT&T, new resources will be available to help families face current challenges like the do’s and don’ts for face coverings, illness of a family member, financial insecurity and how to gradually transition to a new normal.

Learn More >>

How FirstNet® and the Internet of Things Helped an Ambulance Company Stay One Step Ahead of the COVID-19 Outbreak

Hear from the CEO of a Tennessee ambulance company on the front lines of the COVID-19 virus talk about how multiple technological services from FirstNet and AT&T Internet of Things helped prepare his company for delivering emergency and non-emergency services during the pandemic.

Learn More >>

Supporting Telehealth Quickly and Confidently

The federal government and health care industry have been working to expand coverage and improve access to telehealth services. FirstNet can be used daily by first responders for emergency medical services, and in turn helping maintain a semblance of normalcy for patients across the country through telehealth services. Doctors and nurses can video chat with their patients, as well as send video, medical imaging and medical vital sign information to people within the medical network that need them.

And because FirstNet routes all first responders’ information through a dedicated network core, it’s built with enhanced security (like end-to-end data encryption) and reliability – ideal for sending medical and patient information. By making it easier for doctors to remotely connect with patients, we’re doing what we can to help keep Americans safer and healthier. Check out our latest blog post to learn more on how we’re supporting public safety and the communities they serve with telehealth connectivity.

Learn More >>

Tuesday (April 28, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 19% yesterday compared to a similar day at the end of February.
  • We currently have 27 portable cell sites operating and have accepted more than 57 requests to deploy assets during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 21% compared to an average Tuesday.
  • Consumer home voice calling minutes of use were up 25% from an average Tuesday.
  • Wi-Fi calling minutes of use were up 73% from an average Tuesday.

April 28, 2020 11:00 a.m. CT

COVID-19: An Economic Crisis as well as a Pandemic – Technology is Here to Help

These certainly are unprecedented times. We are in the midst of a global pandemic as well as an economic crisis, the likes of which the world has never seen. The financial industry has been tasked with quickly adjusting to provide the services their customers rely on. It’s the reason the Department of Homeland Security identified both financial services and telecommunications as critical infrastructure. Here are a few examples where we helped our clients manage through these difficult times.

Learn More >>

Waiver of International Roaming Charges in Guam Extended to May 31

We want to help our customers traveling in Guam, including military personnel, stay connected during this challenging time. On April 8, we waived Guam-based international roaming charges for AT&T Mobility accounts through April 30 and retroactively to April 1. We have extended the waiver period to May 31. As a result, all calls placed by our customers to or from Guam will not incur international charges from April 1 through May 31.

Monday (April 27, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 19% yesterday compared to a similar day at the end of February.
  • We currently have 29 portable cell sites operating and have accepted more than 57 requests to deploy assets during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 29% compared to an average Monday.
  • Consumer home voice calling minutes of use were up 29% from an average Monday.
  • Wi-Fi calling minutes of use were up 84% from an average Monday.

April 27, 2020 4:40 p.m. CT

Update to Keep Americans Connected Pledge

Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge,” AT&T will continue to support our customers. Through June 30, 2020, for residential or small business customers who notify us that they are unable to pay their bills due to disruptions caused by the coronavirus pandemic, we will:

  • Not terminate any postpaid wireless, home phone or broadband residential or small business account. 
  • Waive any late payment fees for postpaid wireless, home phone or broadband residential or small business, U-verse TV or DIRECTV customer. 
  • Waive domestic postpaid wireless plan overage charges for data, voice or text for residential or small business wireless customers. 
  • Keep our public Wi-Fi hotspots open for anyone who needs them.

April 27, 2020 4:00 p.m. CT

Want to Beat COVID-19? Start with Using Your Imagination

Mo Katibeh, EVP and Chief Marketing Officer - AT&T Business, discusses how retail pop-up trucks and global video networking become new tools in the fight against the pandemic.

Read More Here >>

April 27, 2020 11:00 a.m. CT

Serving Public Safety is Our Mission

COVID-19 has irrevocably altered the way we live, work and play as a nation. As the majority of us shelter in place to help flatten the curve and reduce the spread of the virus, America’s first responders – emergency management services, law enforcement, military, fire and paramedics – are on the front lines facing off against this pandemic. And we’re steadfast in our determination to deliver the best tools and solutions for public safety’s life-saving missions. Check out our latest blog from Jason Porter, Senior Vice President, FirstNet Program, to hear how we’re supporting America’s first responders and the extended public safety community.

Sunday (April 26, 2020) Network Insights

  • We currently have 26 portable cell sites operating and have accepted more than 54 requests to deploy assets during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 23% compared to an average Sunday.
  • Consumer home voice calling minutes of use were up 45% from an average Sunday.
  • Wi-Fi calling minutes of use were up 57% from an average Sunday.

April 26, 2020 12:00 p.m. CT

Saturday (April 25, 2020) Network Insights

  • We currently have 26 portable cell sites operating and have accepted more than 54 requests to deploy assets during the response to COVID-19 to bolster coverage for our FirstNet customers. 
  • Wireless voice minutes of use were up 14% compared to an average Saturday
  • Consumer home voice calling minutes of use were up 35% from an average Saturday.
  • Wi-Fi calling minutes of use were up 47% from an average Saturday.

April 25, 2020 1:30 p.m. CT

Friday (April 24, 2020) Network Insights:

  • We currently have 26 portable cell sites operating and have accepted more than 54 requests to deploy assets during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 23% compared to an average Friday.
  • Consumer home voice calling minutes of use were up 35% from an average Friday.
  • Wi-Fi calling minutes of use were up 76% from an average Friday.

April 24, 2020 4:00 p.m. CT

The 2nd First Responder Friday is Tonight with Meghan Trainor

iHeartRadio and FirstNet will continue to honor first responders and medical professionals on the front lines of the COVID-19 pandemic. Starting at 7 p.m. ET/6 p.m. CT you can watch on iHeartRadio’s FirstResponderFridayYoutubeFacebook or catch it on more than 90 CHR iHeartRadio stations across the U.S. #FirstResponderFridays.

How the Fight Against COVID-19 Is Transforming Health Technologies

As health care professionals brace against COVID-19, the need for connected health technology is sky rocketing. Zee Hussain, AT&T SVP – Finance, Healthcare, Sports & Entertainment and Industry Solutions, joins Chief Data Scientist and Founder of Sociaall Inc. Dez Blanchfield to explore how the demands posed by COVID-19 are reshaping connected health and how AT&T is working at the forefront of this evolution.

Watch Now >>

April 24, 2020 11:00 a.m. CT

Thursday (April 23, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 26% yesterday compared to a similar day at the end of February.
  • We currently have 25 portable cell sites operating and have accepted more than 52 requests to deploy assets during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 19% compared to an average Thursday.
  • Consumer home voice calling minutes of use were up 29% from an average Thursday.
  • Wi-Fi calling minutes of use were up 69% from an average Thursday.

April 23, 2020 11:00 a.m. CT

Wednesday (April 22, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 19% yesterday compared to a similar day at the end of February.
  • We currently have 24 portable cell sites operating and have accepted more than 51 requests to deploy assets during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 32% compared to an average Wednesday.
  • Consumer home voice calling minutes of use were up 40% from an average Wednesday.
  • Wi-Fi calling minutes of use were up 96% from an average Wednesday.

April 22, 2020 2:00 p.m. CT

AT&T & IBM Powering Remote Work for Health Care Experts Studying the Coronavirus

Researchers and health professionals at the National Heart, Lung and Blood Institute (NHLBI) are working with global health experts to study COVID-19. AT&T and IBM are providing the NHLBI a cloud-based virtual desktop solution that allows NHLBI workers to easily and more securely access and share vital research while working remotely to help contain the spread of the virus. The solution can support up to 600 remote workers concurrently. It includes AT&T virtual private networking for fast, highly secure access to the IBM Cloud for Government. It supports easy and fast user authentication while meeting federal government requirements for data, system and network security.

AT&T and FirstNet Continue to Provide Network Reliability

As a global company, we prepare every day for situations like this. We have extensive experience in planning for and responding to a wide variety of situations around the globe, with the goal of making sure you can stay connected with family and friends.

Watch Now >>

Tuesday (April 21, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 22% yesterday compared to a similar day at the end of February.
  • We currently have 24 portable cell sites operating and have accepted more than 48 requests to deploy assets during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 21% compared to an average Tuesday.
  • Consumer home voice calling minutes of use were up 27% from an average Tuesday.
  • Wi-Fi calling minutes of use were up 76% from an average Tuesday.

April 21, 2020 12:45 p.m. CT

AT&T Joins ‘Stand for Small’ Coalition to Help Support Small Businesses Affected by COVID-19

AT&T is one of 40 companies, including some of the world’s biggest brands, committed to helping small businesses during this challenging time to ensure they continue to play a vital role in our communities and the economy. ‘Stand for Small’ members will help provide millions of U.S. small businesses with support through valuable services, offers and access to tools and expertise, among other benefits.

Read More >>

AT&T Employee Entertains Others During Isolation

Jason Montgomery, an AT&T mobility field engineer, performs five-hour long concerts via social media to reach others isolated in their homes.

See Full Story >>
*By clicking on this link you are leaving AT&T’s website. The views, opinions and other information presented by the external site do not necessarily reflect those of AT&T.

AT&T Connecting Students and Families During COVID-19

As social distancing guidelines close schools across the United States, American students are forced to continue their learning at home. Students need internet access to participate in distance learning, but this requirement puts a strain on low-income families. AT&T is working to bridge the digital divide, so American students can stay connected.

Hear what we are doing from Anne Chow, CEO Business >>

Monday (April 20, 2020) Network Insights

*Graphics only available in English

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 22% yesterday compared to a similar day at the end of February.
  • We currently have 24 portable cell sites operating and have deployed more than 45 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 30% compared to an average Monday.
  • Consumer home voice calling minutes of use were up 31% from an average Monday.
  • Wi-Fi calling minutes of use were up 87% from an average Monday.

April 20, 2020 4:00 p.m. CT

During COVID-19, Your AT&T Experience is Our Top Priority

Your customer experience and connectivity has always been at the forefront of our focus, and that will not change during the COVID-19 pandemic. In fact, it remains our top priority, especially for our first responders.   You can get information in select stores or online.

Watch Now >>

April 20, 2020 11:00 a.m. CT

One of Our Own Rises to the COVID-19 Challenge

Tim Reynolds is an AT&T Business Solutions sales executive in Tupelo, Miss. He’s also a medic with the Mississippi National Guard and has been moving from town to town in northern Mississippi administering COVID-19 tests. While his family is at home, Tim has been performing double duty between his AT&T job and his active duty role with the National Guard.

"I am one of the lucky ones that loves what I do on both sides. With all of the changes to daily life in just the last few weeks, having the experience from both has helped myself as well as those serving with me. Keeping people connected, helping them work remotely, and prioritization is more important than ever. Supporting patients, frontline staff, and the background workers is the only way we are going to be able to make strides against COVID-19. I have used a blend of my AT&T, FirstNet, and Army Medic training to understand and assist with this support. I truly love what I do."

Watch Now >>

Sunday (April 19, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 20% yesterday compared to a similar day at the end of February.
  • We currently have 25 portable cell sites operating and have deployed more than 48 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 16% compared to an average Sunday.
  • Consumer home voice calling minutes of use were up 40% from an average Sunday.
  • Wi-Fi calling minutes of use were up 49% from an average Sunday.

April 19, 2020 10:45 a.m. CT

Saturday (April 18, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 17% yesterday compared to a similar day at the end of February.
  • We currently have 25 portable cell sites operating and have deployed more than 48 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 17% compared to an average Saturday.
  • Consumer home voice calling minutes of use were up 37% from an average Saturday.
  • Wi-Fi calling minutes of use were up 55% from an average Saturday.

April 18, 2020 2:30 p.m. CT

Friday (April 17, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 25% yesterday compared to a similar day at the end of February.
  • We currently have 25 portable cell sites operating and have deployed more than 48 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 28% compared to an average Friday.
  • Consumer home voice calling minutes of use were up 41% from an average Friday.
  • Wi-Fi calling minutes of use were up 82% from an average Friday.

April 17, 2020 4:00 p.m. CT

Spurs Give, the Official Nonprofit of Spurs Sports & Entertainment, is Teaming Up with AT&T and Aruba to Offer Free High-Speed, Wireless Internet at the AT&T Center

San Antonio community members who need reliable Wi-Fi access due to COVID-19 can access from their cars at the AT&T Center while observing social distancing.

Read More >>

AT&T Field Technicians Providing Customers Critical Connectivity During COVID-19

AT&T field techs are on the frontlines serving in a critical role and remain committed to health and connectivity for health care workers, first responders and others counting on us during this crisis. 

Watch the Video Here >>

April 17, 2020 11:00 a.m. CT

CNN 411 Offers Information on Local COVID-19 Response

Get details on the coronavirus response in your area and answers to some commonly asked questions.

Learn More >>

Thursday (April 16, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 26% yesterday compared to a similar day at the end of February.
  • We currently have 22 portable cell sites operating and have deployed more than 47 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 24% compared to an average Thursday.
  • Consumer home voice calling minutes of use were up 33% from an average Thursday.
  • Wi-Fi calling minutes of use were up 80% from an average Thursday.

April 16, 2020 5:00 p.m. CT

FirstNet & COVID-19: Quick Action to Support USNS Mercy in Los Angeles

The Navy hospital ship USNS Mercy is docked at a port in Los Angeles. To help ensure military, EMS, paramedics, nurses and physicians have the critical connectivity in and around this temporary hospital, we installed and activated a dedicated 1 gigabit land-to-ship circuit connection in 24 hours – a task that typically takes 30+ days. And we deployed a FirstNet portable cell site nearby to further increase network capacity for the influx of first responders on the harbor. Check out our latest blog post to learn and watch more.

First Responders Nationwide Turn to FirstNet

Public safety agencies from multiple jurisdictions in Dallas were faced with the challenge of transforming a major sports venue parking lot into a pop-up testing center. We equipped them with FirstNet Ready™ devices to help ensure they had the reliable connectivity they need on the highly secure FirstNet network.

In Oregon, the FirstNet team deployed a portable cell site from the dedicated FirstNet fleet to enhance coverage for public safety in and around an emergency operations center. All at no additional charge, public safety agencies on FirstNet can request this temporary equipment for added emergency support. Recognizing this critical public safety facility was in need of additional coverage and capacity, we worked to add a permanent network solution to help ensure first responders will have reliable connectivity across the FirstNet network.

A major city in the northeast turned to FirstNet to help support their Emergency Response Plan and enable city leadership – including the mayor, police commissioner, fire chief and other department heads – to work remotely and reliably stay connected with FirstNet Ready™ MiFi devices. 

AT&T CEO Discusses AT&T, FirstNet, and COVID-19 Response

Listen to AT&T Communications CEO Jeff McElfresh's Bloomberg Radio Interview discussing COVID-19 response.

Click Here >>

AT&T and FirstNet with Tips on Keeping Your Devices Clean

During this time we are using our communication devices more every day and that means it’s more important than ever to keep wiping them down. With a few simple steps, you can keep them clean, so you can stay healthy.

Watch Video >>

Keeping Our Customers Safe

Our field technicians play a critical role in the installation and repair of our services and their mission is essential to keeping you connected. We also recognize the balance of providing service while keeping our technicians and our customers safe.

Watch Video >>

April 16, 2020 3:30 p.m. CT

AT&T and Learn Fresh Team Up to Teach Kids with NBA Math Hoops App

We’re helping Learn Fresh enhance its NBA Math Hoops mobile app and expand its ability to reach students in need of support around the globe. NBA Math Hoops is a comprehensive community program that allows students to learn fundamental math skills through the game of basketball. Additionally, the NBA will launch NBA Math Breaks presented by AT&T, a social content series inspired by the NBA Math Hoops program and featuring members of the NBA and WNBA family as they work through math problems that incorporate the game of basketball.

Learn More >>

April 16, 2020 11:45 a.m. CT

AT&T Gives Call Center Employees the Option to Work from Home

With customers, first responders, health care workers, teachers and other essential workers depending on AT&T to keep them connected, our call center employees have a huge responsibility. Now we’re giving many of them the option to do that important work from home during the current pandemic.

Transforming the traditional roles and environments for our call center employees required innovation, and our teams have been able to successfully replicate the call center agent role at home. Today, more than half of our call center employees are working from home, and we expect nearly all will be able to in the coming weeks

This is completely voluntary, and our call centers will remain open for those who choose to continue to go into work and for a small number of employees who currently need to do so because their jobs require handling sensitive customer information. For those employees still going into work at our call centers, we have implemented new procedures and policies to help protect their health and safety.

Expanded Content for Our Video Customers

We’re offering a 30-day free preview of the streaming service Hallmark Movies Now starting on 4/19 for DTV customers who don’t already subscribe to this service. You’ll be able to binge more than 800 Hallmark movie titles including all your favorite Christmas classics and popular movies like Love at First Dance and Love Struck Café.

Sports Subscription Updates Due to Season Delays

Since the beginning of baseball season has been delayed, we’re crediting charges for our customers’ MLB Extra Innings subscriptions. We’re also postponing payments for MLS Direct Kick subscriptions. We will notify customers and restart charges once a decision is made about both seasons.

AT&T Sees Gaming and Video Conferencing Hit Mobile Network Peaks

AT&T’s mobile network continues to perform well during the COVID-19 public health crisis. With more people staying in and working from home, we’ve seen a significant jump in mobile network usage, especially in gaming and video conferencing.

Read More >>

Wednesday (April 15, 2020) Network Insights

*Graphics only available in English

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 21% yesterday compared to a similar day at the end of February.
  • We currently have 20 portable cell sites operating and have deployed more than 46 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 39% compared to an average Wednesday.
  • Consumer home voice calling minutes of use were up 50% from an average Wednesday.
  • Wi-Fi calling minutes of use were up 105% from an average Wednesday.

April 15, 2020 4:00 p.m. CT

iHeartMedia Announces “iHeartRadio’s First Responder Fridays with FirstNet, Built with AT&T,” A Weekly On Air and Live YouTube Stream Special to Celebrate and Raise Funds for First Responders and Front Line Medical Professionals During the COVID-19 Pandemic

iHeartMedia and FirstNet®, Built with AT&T announced today “iHeartRadio’s First Responder Fridays with FirstNet, Built with AT&T,” a special four-week tribute series hosted by Ryan Seacrest, streamed LIVE on iHeartRadio’s YouTube and broadcasted across more than 90 iHeartRadio stations nationwide, honoring first responders and medical professionals on the front lines during the COVID-19 pandemic.  

“Supporting first responders is our mission, which is why we are working alongside public safety in delivering the nation’s only Congressionally mandated first responder network that’s there when those that serve us need it most,” said Jason Porter, Senior Vice President, FirstNet Program at AT&T. “Through First Responder Fridays, we are honored to help celebrate and thank the men, women and their families on the front lines of the COVID-19 pandemic for the commitment they’ve made to all of us.”

Read Full Release Here

*By clicking on this link you are leaving AT&T’s website. The views, opinions and other information presented by the external site do not necessarily reflect those of AT&T.

April 15, 2020 11:15 a.m. CT

AT&T is Keeping Students Connected

AT&T has created a $10 million fund to support distance learning and resources to help keep school in session.

Watch Our Latest Ad

Education: Going the Distance

Education today is going the distance. It involves devices, applications specific to math, language and more, video lessons with teachers, caregivers, parents and so much more. For parents and caregivers, we know this time has brought a multitude of new and unexpected challenges. And we also know the need for broadband connectivity has never been greater. For educators and small businesses focused on distance learning, we know this is a unique time. We're supporting students and families as they stand up their technology needs to enable remote learning - something that historically has never been done in our society.  

Read More

Tuesday (April 14, 2020) Network Insights

*Graphics only available in English

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 26% yesterday compared to a similar day at the end of February.
  • We currently have 19 portable cell sites operating and have deployed more than 46 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 22% compared to an average Tuesday.
  • Consumer home voice calling minutes of use were up 29% from an average Tuesday.
  • Wi-Fi calling minutes of use were up 78% from an average Tuesday.

April 14, 2020 5:30 p.m. CT

AT&T Commits $1.2 Million to Small Businesses Focused on Distance Learning Solutions

AT&T is providing $1.2 million in contributions from our Distance Learning and Family Connections fund to seven AT&T Aspire Accelerator alumni companies from across the country. Learn more about how these small businesses are using AT&T’s contributions to scale platforms and tools to reach more students, parents and educators during this critical time.

Read More

Mo Katibeh, EVP-Chief Marketing Officer, AT&T Business, Discussed AT&T's $1.2 Million Investment in Distance Learning

Watch Now

*By clicking on this link you are leaving AT&T's website. The views, opinions and other information presented by the external site do not necessarily reflect those of AT&T.

AT&T Announces Exclusive Sponsorship of Sesame Street: Elmo’s Playdate

Tonight, AT&T is proud to be the exclusive sponsor of Sesame Street: Elmo’s Playdate, airing simultaneously across several WarnerMedia networks from 7:00 p.m. – 7:30 p.m. ET/PT.

The special is aimed at helping kids and families around the world feel connected in this time of uncertainty and features everyone’s favorite “Sesame Street” friends and celebrity guests, including Lin-Manuel Miranda, Anne Hathaway and Tracee Ellis Ross. It will be broadcast simultaneously on HBO, HBO Latino, TBS, TNT, truTV, Cartoon Network and Boomerang.

April 14, 2020 11:00 a.m. CT

Monday (April 13, 2020) Network Insights

*Graphics only available in English

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 25% yesterday compared to a similar day at the end of February.
  • We currently have 19 portable cell sites operating and have deployed more than 43 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 29% compared to an average Monday.
  • Consumer home voice calling minutes of use were up 38% from an average Monday.
  • Wi-Fi calling minutes of use were up 88% from an average Monday.

April 13, 2020 6:00 p.m. CT

AT&T and FirstNet Support Public Safety During COVID-19

AT&T and FirstNet's nationwide coverage is supporting first responders and public safety where they need it most.

Watch video

April 13, 2020 5:00 p.m. CT

Centene Corporation and FirstNet Team Up for Rural and Underserved Communities

In collaboration with FirstNet®, built with AT&T, Centene Corporation is expediting the rollout of FirstNet that will streamline access to affordable, high-speed wireless broadband services for primary care providers in rural and underserved communities. 

"FirstNet helps strengthen first responders' incident response, connecting them to the critical information they need – every day and in every emergency. During this pandemic, health care personnel across the nation are on the frontlines, and with FirstNet, enabling new ways to provide healthcare, including telehealth," said Jason Porter, Senior Vice President, FirstNet Program at AT&T. "Centene's investment will enable rural practices to introduce cutting-edge telehealth techniques that will create efficiencies and help those who save lives."

Read More

*By clicking on this link you are leaving AT&T's website. The views, opinions and other information presented by the external site do not necessarily reflect those of AT&T.

April 13, 2020 11:00 a.m. CT

Sunday (April 12, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 21% yesterday compared to a similar day at the end of February.
  • We currently have 19 portable cell sites operating and have deployed more than 43 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 25% compared to an average Sunday.
  • Consumer home voice calling minutes of use were up 73% from an average Sunday.
  • Wi-Fi calling minutes of use were up 66% from an average Sunday.

AT&T and FirstNet Put First Responders First

Check out our latest television ad.

April 12, 2020 11:00 p.m. CT

AT&T to Support Nurses and Physicians with Three Months of Free Service on FirstNet Network

AT&T delivered “Some Good News” tonight announcing three months of free wireless service for frontline nurses and physicians nationwide on the FirstNet® network – built with AT&T in a public-private partnership with the First Responder Network Authority (FirstNet Authority). 

In case you missed it, in the third episode of John Krasinski’s digital show “Some Good News,” where he covers only positive news from around the world, AT&T came to play ball! The episode features Krasinski and some hometown friends surprising a handful of nurses at Beth Israel Deaconess Medical Center with a field trip to Fenway Park, where they threw out the first pitch of 2020. Inspired, and to keep the good news going, AT&T surprised not only the nurses featured on the show but nurses and physicians across the country.

Learn More

April 12, 2020 12:15 p.m. CT

Saturday (April 11, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 18% yesterday compared to a similar day at the end of February.
  • We currently have 19 portable cell sites operating and have deployed more than 42 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 16% compared to an average Saturday.
  • Consumer home voice calling minutes of use were up 43% from an average Saturday.
  • Wi-Fi calling minutes of use were up 52% from an average Saturday.

April 11, 2020 11:15 a.m. CT

Friday (April 10, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 26% yesterday compared to a similar day at the end of February.
  • We currently have 19 portable cell sites operating and have deployed more than 41 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 19% compared to an average Friday.*
  • Consumer home voice calling minutes of use were up 35% from an average Friday.*
  • Wi-Fi calling minutes of use were up 70% from an average Friday.*

*-  Data for (4/8, 4/9) 4/10 based on estimates.

April 10, 2020 2:30 p.m. CT

Supporting the U.S. Army Corps of Engineers

We’ve quickly expanded circuit bandwidth to support a 5x increase in remote Virtual Private Networking (VPN) capabilities among USACE as they manage these logistics. USACE is also expanding its usage of FirstNet daily as its COVID-19 workload grows.

April 10, 2020 11:00 a.m. CT

Business Cybersecurity Best Practices

We are in uncharted territory – what seemed routine a few short weeks ago – commuting to work, going to the gym, or gathering with friends – is now either a daunting task or a non-existent option. Given the rapid move for many to work from home, organizations have either been scrambling to quickly roll out solutions to keep employees connected or relying upon their contingency plan in place. Protecting your organization and its suddenly remote workforce is essential. Consider these immediate security needs and whether your solutions and services are resilient. Check out this blog from AT&T Cybersecurity’s President & CEO Barmak Meftah. 

Thursday (April 9, 2020) Network Insights

  • Our core network traffic -- which includes our business, home broadband and wireless usage -- was up 28% yesterday compared to a similar day at the end of February.
  • We currently have 18 portable cell sites operating and have deployed more than 41 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 25% compared to an average Thursday.*
  • Consumer home voice calling minutes of use were up 37% from an average Thursday.*
  • Wi-Fi calling minutes of use were up 82% from an average Thursday.*

*-  Data for 4/8, 4/9 based on estimates.

April 9, 2020 11:30 a.m. CT

Wednesday (April 8, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 26% yesterday compared to a similar day at the end of February.
  • We currently have 18 portable cell sites operating and have deployed more than 40 during the response to COVID-19 to bolster coverage for our FirstNet customers.
  • Wireless voice minutes of use were up 36% compared to an average Wednesday.*
  • Consumer home voice calling minutes of use were up 51% from an average Wednesday.*
  • Wi-Fi calling minutes of use were up 101% from an average Wednesday.*

*-  Data for 4/8 based on estimates.

April 8, 2020 11:00 a.m. CT

Tuesday (April 7, 2020) Network Insights

  • Our core network traffic - which includes our business, home broadband and wireless usage - was up 24% yesterday compared to a similar day at the end of February.
  • Wireless voice minutes of use were up 23% compared to an average Tuesday.
  • Consumer home voice calling minutes of use were up 33% from an average Tuesday.
  • Wi-Fi calling minutes of use were up 80% from an average Tuesday.

April 7, 2020 1:00 p.m. CT

Waiver of International Roaming Charges in Guam

We want to help our customers traveling in Guam, including military personnel, stay connected during this challenging time. Effective April 8, we’re waiving Guam-based international roaming charges for AT&T Mobility accounts through April 30 and retroactively to April 1. As a result, all calls placed by our customers to or from Guam will not incur international charges from April 1 through April 30.

AT&T Technicians on the Frontline

Check out our AT&T technicians working on the frontlines to keep our customers connected.

Watch Here

April 7, 2020 11:00 a.m. CT

AT&T Connectivity Enabling Automated Robots for Health Care and Retail

The COVID-19 pandemic has brought the value of automated robotics sharply into focus. Today we announced two prime examples of how AT&T Internet of Things cellular connectivity is playing a role. We’re working with XENEX to connect their LightStrike™ Germ-Zapping Robots™ that use intense UV light to deactivate deadly pathogens and help hospitals fight infections and save lives; to see this full release click here. With Brain Corp, we’re helping to enable robotics for cleaning, inventory delivery, and shelf-analytics for retailers and other essential businesses; see this full release here. These are clear examples of how IoT can play a role in meeting society’s needs and urgent challenges.

Week Begins with More High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network, so our customers can communicate with each other and stay connected to their world. We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. 

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on our network and public safety’s Band 14 spectrum are keeping first responder communications free of any commercial congestion. We are deploying portable assets to support public safety as well. We currently have 17 portable cell sites operating and have deployed more than 37 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Monday (April 6, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage –  was up 25% yesterday compared to a similar day at the end of February.
  • Wireless voice minutes of use were up 34% compared to an average Monday.
  • Consumer home voice calling minutes of use were up 40% from an average Monday.
  • Wi-Fi calling minutes of use were up 95% from an average Monday.

April 6, 2020 4:00 p.m. CT

Video Update

As stay at home orders are extended, we want to make sure people have fresh content to enjoy as even more time at home is in the forecast.

New Premium Video Customers Enjoy a Year of HBO on us

We’re excited to give new AT&T TV and DIRECTV customers a year of HBO on us. This will have you watching all the HBO classics right when you sign up.

New Video Viewership Trends

This week, people continue to keep a close eye on the news.  In fact, six out of the top 10 shows last week were news related. However, kids programming continues to rank at the top of the list, as kids are still home from school.

HBO Encourages Viewers to #StayHomeBoxOffice

To bring some relief and entertainment to those staying at home to stop the spread of COVID-19, HBO announced it will make almost 500 hours of top programming available to stream for free for a limited time on their HBO NOW and HBO GO apps.

Get Live TV Delivered to Your Door with AT&T TV

If you’re looking for a way to watch live TV and stream your apps without going to a store or having a technician in your home, AT&T TV is an easy “contactless” way to get entertainment to your door.

For more on any of this check out our latest video update blog.

AT&T Provides Essential Connectivity During COVID-19 Crisis

Check Out Our Latest Television Ad

April 6, 2020 11:00 a.m. CT

FirstNet Supports New York City’s COVID-19 Emergency Response

In New York City, the effects of the coronavirus (COVID-19) pandemic are being acutely felt. So, when Governor Cuomo implemented a plan for sharing health care resources across hospitals and health systems in the state, FirstNet stepped in to help ensure EMS and other first responders have the interoperable connectivity they need.

  • Hundreds of ambulances from outside the region have entered the city through mutual aid efforts. Our team has equipped all ambulances with FirstNet Ready™ ultra-rugged Sonim XP8s with AT&T Enhanced Push-to-Talk (ePTT) Integrated Dispatch. And at their base location, we deployed FirstNet portable cell sites and new, temporary in-building solutions to increase network capacity for first responders and emergency staff.
  • We are also working with public safety officials to help ensure connectivity for the USNS Comfort, a Navy medical treatment facility sent to relieve pressure on the city’s overburdened hospitals. With Band 14 spectrum on the port, this VIP communications lane means FirstNet subscribers are protected against commercial traffic congestion. That’s unique in the industry and something public safety won’t get anywhere but on the FirstNet network.

From activating devices, deploying FirstNet portable cell sites, installing microwave and more, the FirstNet team was able to take action the same day public safety requested support from their network. FirstNet provides a common, interoperable platform to enable reliable communication across multiple agencies and jurisdictions. That means city, state and federal, as well as extended mutual aid users are all able to reliably and efficiently communicate. Read our latest blog to learn more about how we are supporting first responders across New York City.

Weekend Closes with More High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world. We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. 

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on our network and public safety’s Band 14 spectrum are keeping first responder communications free of any commercial congestion. We are deploying portable assets to support public safety as well. We currently have 15 portable cell sites operating and have deployed more than 32 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Sunday (April 5, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 23% yesterday compared to a similar day at the end of February.
  • Wireless voice minutes of use were up 33% compared to an average Sunday.
  • Consumer home voice calling minutes of use were up 64% from an average Sunday.
  • Wi-Fi calling minutes of use were up 75% from an average Sunday.

April 5, 2020 1:30 p.m. CT

Saturday Sees More High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world. We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. 

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on our network and public safety’s Band 14 spectrum are keeping first responder communications free of any commercial congestion. We are deploying portable assets to support public safety as well. We currently have 15 portable cell sites operating and have deployed more than 32 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Saturday (April 4, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 19% yesterday compared to a similar day at the end of February.
  • Wireless voice minutes of use were up 25% compared to an average Saturday.
  • Consumer home voice calling minutes of use were up 53% from an average Saturday.
  • Wi-Fi calling minutes of use were up 69% from an average Saturday.

April 4, 2020 10:30 a.m. CT

Heading into the Weekend with More High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world. We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. 

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on our network and public safety’s Band 14 spectrum are keeping first responder communications free of any commercial congestion. We are deploying portable assets to support public safety as well. We currently have 15 portable cell sites operating and have deployed more than 32 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Friday (April 3, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 24% yesterday compared to a similar day at the end of February.
  • Wireless voice minutes of use were up 33% compared to an average Friday.
  • Consumer home voice calling minutes of use were up 50% from an average Friday.
  • Wi-Fi calling minutes of use were up 92% from an average Friday.

April 3, 2020 1:30 p.m. CT

Thursday Sees More High Phone and Data Use

Overall our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world. We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. 

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on our network and public safety’s Band 14 spectrum are keeping first responder communications free of any commercial congestion. We are deploying portable assets to support public safety as well; we currently have 15 portable cell sites operating and have deployed more than 32 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Thursday (April 2, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 25% yesterday compared to a similar day at the end of February.
  • Wireless voice minutes of use were up 29% compared to an average Thursday.
  • Consumer home voice calling minutes of use were up 42% from an average Thursday.
  • Wi-Fi calling minutes of use were up 86% from an average Thursday.

April 3, 2020 11:00 a.m. CT

HBO Opens Up a Catalog of Top Programming at No Cost to Viewers

With more and more people looking for new entertainment options while stuck at home, HBO is making almost 500 hours of top programming available to stream for free for a limited time on HBO NOW and HBO GO. It starts on Friday, April 3.

The list of free programming includes every episode of nine iconic HBO series such as The Sopranos, Veep, Six Feet Under and The Wire – 46 seasons in total; major Warner Bros. blockbusters from HBO’s current catalog like Pokemon Detective Pikachu; The Lego Movie 2: The Second Part; Crazy, Stupid, Love; and 10 riveting HBO documentaries and docu-series including McMillion$ and The Case Against Adnan Syed.

This is the first time HBO has made this volume of content available without a subscription, and the first time any content has been available outside of the paywall on HBO NOW & HBO GO. For more specifics, please visit our announcement here.

For an overview of recent initiatives announced for our customers and first responders, click here.

April 2, 2020 1:00 p.m. CT

These Aren’t Circuits, but Are Lifelines in the War against COVID-19

We continue to be impressed by stories from the field about how our teams are being there for customers in these difficult times.

That certainly includes all the heroic doctors, nurses and health care professionals out there battling this unseen enemy. We’re counting on them to get us through this crisis. And they’re counting on us for connectivity and devices to change the way they operate, stand up new facilities and keep serving those in need.

Check out a few examples of how we’re making a difference in the latest blog here.

April 2, 2020 11:00 a.m. CT

AT&T Supports First Responders, Medical Personnel with Nourishing Meals During Pandemic

Across the country – and around the world – first responders and medical personnel are playing a critical role in helping care for their communities during the COVID-19 crisis. In recognition, AT&T is committing $5.5 million in much needed support – in the form of nourishing meals – for these heroes and others in need because of COVID-19 impacts. The effort begins now with a $1.5 million contribution to World Central Kitchen.  

World Central Kitchen uses the power of food to heal and strengthen communities in times of crisis and beyond. The nonprofit organization activates restaurants and kitchens to feed marginalized and vulnerable communities in times of need. In the face of COVID-19, their team of food first responders is delivering individually packaged nourishing meals to the nurses, doctors and EMTs working around the clock to serve our communities during these unprecedented times.

We’re also supporting Feeding America, the Salvation Army and Team Rubicon. AT&T will also be collaborating with a host of additional local organizations in communities most impacted by the pandemic. Together, these organizations will help create a network of expertise in food security, disaster response and community engagement to deploy the resources needed to reach the most vulnerable populations across the country. 

For more information on these efforts, please visit our full announcement here.

Software-Centric Network Keeps Business Customers Connected in a Highly Safe Manner

You don’t design a network for a pandemic. But it turns out that building your network on software and open hardware specifications can help make it ready for just about anything. Check out the latest blog from AT&T CTO Andre Fuetsch, who explains how AT&T’s network transformation journey is helping companies around the world connect their employees to their corporate networks in the middle of a pandemic.

April Kicks Off with High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world. We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. 

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on public safety’s Band 14 spectrum is working, and first responders are free of any commercial congestion. We are deploying portable assets to support public safety as well; we currently have 14 portable cell sites operating and have deployed more than 28 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Wednesday (April 1, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 18% yesterday compared to the same day last month.
  • Wireless voice minutes of use were up 41% compared to an average Wednesday.
  • Consumer home voice calling minutes of use were up 57% from an average Wednesday.
  • Wi-Fi calling minutes of use were up 105% from an average Wednesday.

April 1, 2020 11:30 a.m. CT

How to Request Waiver of Late Fees and Overage Charges

We know that many people are experiencing economic hardships as a result of the coronavirus pandemic. AT&T is keeping you connected 24/7. As part of this effort, we’ll waive:
    • Late payment fees for postpaid wireless, home phone or broadband residential customers
    • Domestic postpaid wireless plan overage charges for data, voice or text for residential postpaid wireless customers

The waiver applies to these fees or charges you may incur between March 13, 2020, and May 13, 2020, due to economic hardship related to the coronavirus pandemic. Have your user ID and password ready and click here to submit a waiver request.

Please allow one to two billing cycles to see your credit, if applicable.

March Ends with Continued High Phone and Data Use

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world.

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on public safety’s Band 14 spectrum is working and first responders are free of any commercial congestion. We are deploying portable assets to support public safety as well, including deploying a cell tower on wheels to support the Naval Ship Mercy in Los Angeles.

We are adapting and adding capacity when and where needed to address the minimal congestion resulting from the shift of traffic from work and school to home. We have seen increases in traffic; for example, audio/video conferencing minutes of use have increased significantly from 6M on an average day to 16M one day last week. 

Tuesday (March 31, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 24% yesterday compared to the same day last month.
  • Wireless voice minutes of use were up 28% compared to an average Tuesday.
  • Consumer home voice calling minutes of use were up 41% from an average Tuesday.
  • Wi-Fi calling minutes of use were up 84% from an average Tuesday.
  • We currently have 14 portable cell sites operating and have deployed more than 28 during the response to COVID-19 to bolster coverage for our FirstNet customers.

March 31, 2020 11:30 a.m. CT

New Mobile Traffic Patterns Emerging; Businesses Are Rapidly Adopting the New “Remote Work” Norm and Schools Are Implementing the “Learn from Home” Norm

As people are doing their best to self-isolate, AT&T’s network is keeping people connected. With many now at home, people have increased their reliance on broadband and voice, and are finding various ways to collaborate with their colleagues and customers, teachers and students.

And of course, people are also finding different ways to entertain themselves while at home. We’ve seen an uptick in kids, family and news viewership in recent weeks as well.

Over the last few weeks, we’ve seen new and vastly different mobility traffic patterns set in. In the last three weeks, here’s what we’ve seen on our mobile network alone:

  • Voice calls: +33%
  • Instant messaging: +63%
  • Text messaging: +41%
  • Emailing: -18%
  • Web browsing: -5%
  • Video: +4% (also accounts for over half of all mobility traffic)

And on the other hand, how businesses and schools are communicating has steadily increased the usage of conferencing tools, which are at an all-time high. Here’s what we’ve seen over the last few weeks:

  • AT&T’s global audioconferencing solution: +200%
  • Audio, web and videoconferencing tools: +400% more minutes
  • Large-scale webcast events: +200%

And don’t overlook that latter point on large-scale webcast events. Many companies are now more reliant than ever in virtual town halls and events to communicate what’s taking place during this pandemic. And schools are using them to create virtual classrooms to educate their students.

Despite these dramatic shifts in traffic patterns, our network continues to perform well. We’ve invested billions of dollars in our software-defined network, and it has paid off. We’re able to respond rapidly to surges in traffic and help meet the quickly evolving needs of our customers. When we see stress, we are proactively augmenting where needed.  

Through our journey to a software-defined network, we’ve built in AI capabilities to help us move to a 5G world. And some of those tools are helping us optimize our wireless network during this crisis.

For example, we’re actively using AI to:

  • Reset our 4G and 5G cell sites: When cell site issues are detected, we have an automated process to collect data, analyze and reset the site. AI is also helping us conserve energy by “waking up” some cells more frequently as traffic increases, while others, such as in office parks and buildings that are less occupied now, go to sleep more.
  • Detect customer equipment issues: AI is also helping us remotely troubleshoot and diagnose problems with customer equipment by identifying the cause or even proactively identifying a potential issue before it occurs.
  • Avoid network traffic congestion: We’ve expedited deployments of new AI capabilities in certain markets that will allow us to balance the traffic load within a sector and across sectors to help avoid overloading specific cells and improve the experience.

And of course, we’re doing other things to support more people working and learning from home, such as adding additional spectrum (capacity) to cell sites to improve customers’ experience. This is a new world, and it seems to change daily. But one thing’s for sure: You can count on us.

FirstNet Communications Platform Celebrates Connecting First Responders for Two Years

The COVID-19 health crisis illustrates precisely why public safety fought for the creation of FirstNet, the only nationwide high-speed broadband communications platform dedicated to and purpose-built for America’s first responders. And as the nation continues to combat the spread of this disease, the FirstNet® communications platform – built with AT&T in a public-private partnership with the First Responder Network Authority (FirstNet Authority) – is bringing advanced capabilities to first responders across the country.

#1: First responder public safety agencies on FirstNet can get premium FirstNet Ready™ smartphone devices for free for their agency-paid users to connect them to critical communications when and where they need it most. All they have to do is get a new FirstNet Mobile – Unlimited for Smartphone line of service or eligible upgrade with either a 2-year service agreement or a new AT&T Installment 30-month agreement and meet some other conditions.

#2: We’re delivering new capabilities to first responders. Developed from the ground up specifically for and with public safety officials, FirstNet Push-to-Talk (PTT) is the first-ever nationwide mission-critical standards-based push-to-talk solution to launch in the U.S. FirstNet PTT is designed to enable public safety officials to use their smartphones, feature phones and specialized ultra-rugged devices like they would use a two-way radio, with highly reliable, high-performance calling.

Read more about both here.

VitalTech and AT&T Business Offer Free Telehealth Services

In the past week, The president of the United States and the Department of Health and Human Services both strongly urged the use of telehealth as a preventive and proactive public health measure. Further, The Telehealth Government Funding Package for COVID-19 was just passed, which enabled through significant government funding the lifting of constraints on Medicare’s payments for telehealth so that beneficiaries can freely consult their doctors remotely, avoiding hospitals and physicians’ offices where they might risk exposure to the virus.

Today we announced a collaboration with VitalTech, a rapidly growing market leader in virtual care, telehealth and remote patient monitoring, to provide 60 days of free telehealth services through the VitalCare® platform.

This collaboration will allow AT&T and VitalTech to help deliver patient-centered care when and where they need it most. AT&T will bring highly secure connectivity and data analytics, while utilizing AT&T and VitalTech’s innovation capabilities to bring a reliable end-to-end Virtual Care solution to the industry. Read more about this collaboration here.

Increased Data and Phone Use Continues Monday

Overall, our network is performing very well during the COVID-19 pandemic. Our dedicated employees are working around the clock installing, maintaining and repairing our network so our customers can communicate with each other and stay connected to their world.

Performance for first responders on our FirstNet network has been excellent. Priority and preemption on public safety’s Band 14 spectrum is working and first responders are free of any commercial congestion. We are deploying portable assets to support public safety as well. We have deployed 26 times so far and currently have 13 portable cell sites deployed and operating to bolster coverage for our FirstNet customers. For example, we have ensured Band 14 coverage for the Naval ship Comfort in New York harbor and deployed a cell tower on wheels to support the Naval Ship Mercy in Los Angeles.

The shift from the pre-pandemic work from the office and learn in the classroom world to the current work and learn from home environment has caused a small amount of stress on our network, but we are adapting and adding capacity when and where needed to address the minimal congestion resulting from this shift. We have seen increases in traffic; for example, audio/video conferencing minutes of use have increased significantly from 6M on an average day to 16M one day last week.  

Monday (March 30, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 24% yesterday compared to the same day last month.
  • Wireless voice minutes of use were up 40% compared to an average Monday.
  • Consumer home voice calling minutes of use were up 45% from an average Monday.
  • Wi-Fi calling minutes of use were up 97% from an average Monday.
  • We’ve seen a 46% increase in text messaging in the last two and a half weeks.

Check Out Our Latest Television Ad

Watch Now

March 30, 2020 11:00 a.m. CT

We’re Doing More to Help Our Wireless Customers Stay #ConnectedTogether

Since staying in touch virtually with friends, family and colleagues has never been more important, we’re giving more relief to our AT&T wireless customers during this time of crisis. 

Our newest benefits include more mobile hotspot data, accessory discounts, flexible return policy, curbside pickup, doorstep delivery and free express shipping. 

Offers include:

  • More mobile hotspot data – We are automatically increasing mobile hotspot data by 15GB a month for each line on an unlimited plan that currently includes a monthly tethering allotment. That means if you’re on AT&T Unlimited Elite you’ll automatically get 45GB a month of tethering per line. Click here to see how to set up your mobile hotspot.
  • What you want online, even easier – When you purchase or upgrade your device online, we’ll give you free express shipping, as well as waive or credit the activation, upgrade and restocking fees. We’re also giving wireless customers 20% off accessories when you order through att.com/accessories. Exclusions and restrictions apply.

For more information on these new benefits, click here.

Weekend Closes Out with Increased Calling and Data Use

Overall, our network is performing well during the COVID-19 pandemic. We continue to see high demand for voice calling and data. Our dedicated employees are working around the clock installing, maintaining and repairing equipment so our customers can communicate with each other and stay connected to the world. Performance on our FirstNet network for first responders has been excellent, and we continue to deploy additional assets to support them as needed. Our investments in our network and in software-defined networking have given us the tools to monitor and dynamically adjust traffic patterns. We are adding capacity to address congestion when and where it appears.

Sunday (March 29, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 19% yesterday compared to the same day last month.
  • Wireless voice minutes of use were up 33% compared to an average Sunday.
  • Consumer home voice calling minutes of use were up 65% from an average Sunday.
  • Wi-Fi calling minutes of use were up 76% from an average Sunday.
  • We’ve seen a 46% increase in text messaging in the last two and a half weeks.
  • We currently have 12 portable cell sites operating and have deployed more than 22 during the response to COVID-19 to bolster coverage for our FirstNet customers.

March 29, 2020 1:00 p.m. CT

Increased Calling and Data Use Continues This Weekend

Overall, our network is performing well as our customers shift to staying home during the COVID-19 pandemic and we continue to see high demand for connectivity. Our dedicated employees are working around the clock installing, maintaining and repairing equipment so our customers can communicate with each other and stay connected to the world. Performance on our FirstNet network for first responders has been excellent, and we continue to deploy additional assets to support them as needed. Our investments in our network and in software-defined networking have given us the tools to monitor and dynamically adjust traffic patterns. We are adding capacity to address congestion when and where it appears.

Saturday (March 28, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 19% yesterday compared to the same day last month.
  • Wireless voice minutes of use were up 24% compared to an average Saturday.
  • Consumer home voice calling minutes of use were up 53% from an average Saturday.
  • Wi-Fi calling minutes of use were up 67% from an average Saturday.
  • We’ve seen a 46% increase in text messaging in the last two and a half weeks.
  • We currently have 12 portable cell sites operating and have deployed more than 22 during the response to COVID-19 to bolster coverage for our FirstNet customers.

March 28, 2020 11:00 a.m. CT

Customers Continue to Stay Connected Friday

Overall our network is performing well as our customers shift to staying home during the COVID-19 pandemic and we continue to see high demand for connectivity. Our dedicated employees are working around the clock installing, maintaining and repairing equipment so our customers can communicate with each other and stay connected to the world. Performance on our FirstNet network for first responders has been excellent. Our investments in our network and in software-defined networking have given us the tools to monitor and dynamically adjust traffic patterns. We are adding capacity to address congestion when and where it appears.

Friday (March 27, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 31% yesterday compared to the same day last month.
  • Wireless voice minutes of use were up 32% compared to an average Friday.
  • Consumer home voice calling minutes of use were up 48% from an average Friday.
  • Wi-Fi calling minutes of use were up 82% from an average Friday.
  • We’ve seen a 46% increase in text messaging in the last two and a half weeks.
  • We currently have 11 portable cell sites operating and have deployed more than 22 during the response to COVID-19 to bolster coverage for our FirstNet customers.

March 27, 2020 5:00 p.m. CT

AT&T Communications CEO Jeff McElfresh discusses network, employees and support for first responders with Cheddar.

Watch Now

*By clicking on this link you are leaving AT&T’s website. The views, opinions and other information presented by the external site do not necessarily reflect those of AT&T.

Elevated Calling and Data Use Continues on Thursday

Overall, our network is performing well as our customers shift to staying home during the COVID-19 pandemic and we continue to see high demand for connectivity. Our dedicated employees are working around the clock installing, maintaining and repairing equipment so our customers can communicate with each other and stay connected to the world. Performance on our FirstNet network for first responders has been excellent. Our investments in our network and in software-defined networking have given us the tools to monitor and dynamically adjust traffic patterns. We are adding capacity to address congestion when and where it appears.

Thursday (March 26, 2020) Network Insights:

  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 29% yesterday compared to the same day last month.
  • We’ve seen a 46% increase in text messaging in the last two and a half weeks.
  • Wireless voice minutes of use were up 27% compared to an average Thursday.
  • Consumer home voice calling minutes of use were up 38% from an average Thursday.
  • We currently have 10 portable cell sites operating and have deployed more than 22 during the response to COVID-19 to bolster coverage for our FirstNet customers.

March 27, 2020 11:30 a.m. CT

Kids, Family and News Programming Are Driving Viewership

Movies, news and TV always keep us entertained and informed, but lately viewing habits are changing. Whether it’s parents turning on the TV after a long day of work and childcare, throwing on a movie in the middle of the day to entertain kids, or consuming more news than ever – our patterns and habits have shifted. Among the recent trends, weekday viewership is increased, there are more movie rentals and purchases, and family and drama genres are showing the most growth. Check out more of the latest video trends here.

COVID-19 Puts FirstNet to the Test

The events of Sept. 11, 2001 changed the world as we knew it. Lives were lost, major economic and societal impacts struck the nation, and first responders’ inability to talk with one another in an emergency was exposed. This is what led to the creation of FirstNet – the only nationwide, high-speed broadband communications platform dedicated to and purpose-built for America’s first responders and the extended public safety community.

Once again, our country is experiencing a national crisis likely to change the way we operate. And while we don’t fully know how the COVID-19 pandemic will affect the future, we do know that with FirstNet, public safety officials can be confident in their critical communications capabilities as they effectively coordinate and respond today and for decades to come. Visit our latest blog to learn how first responders across the country are putting FirstNet to the test, and reconfirming their confidence in the nation’s only dedicated network for public safety.

FirstNet Apps Integral in First Responder COVID-19 Response Efforts

The COVID-19 public health crisis is creating a wave of change in how society operates. While consumers are using more apps to manage working from home and helping their children with distance learning, stay engaged and entertained, public safety agencies across the country are using the FirstNet App Catalog as they adjust and modify their response to COVID-19.

First responders are using this dedicated technology and app ecosystem to respond to routine and emergency situations every day in communities large and small. And as public safety’s partner, FirstNet is helping first responders efficiently and effectively coordinate and communicate their emergency response. The catalog identifies more than 100 highly secure apps tested for public safety that can help cost-effectively enhance their situational awareness and other capabilities. Check out the latest examples of the app here.

March 26, 2020 8:00 p.m. CT

Bonus for Front-line Managers 

We are recognizing first-level managers who supervise our nonmanagement employees and first-level managers who are required to leave their homes to complete their work with a monthly appreciation bonus of up to $1,000 for time worked, effective March 25 and until further notice. We will share more details on eligibility and the payout date soon.

March 26, 2020  1:45 p.m. CT

AT&T CEO of Consumer Encourages Digital Interactions for Quicker Service

AT&T CEO Thaddeus Arroyo encourages customers with a myAT&T account to visit att.com or tap the app for 24/7 access. These tools allow you to handle wireless, video or internet bill payments, device or Wi-Fi troubleshooting, upgrading or activating your device or service and so much more.

You can do more at att.com and the myAT&T app with 24/7 access:

  • Check your balance
  • Pay your bill
  • Make payment arrangements
  • Wi-Fi troubleshooting
  • Add or remove a feature
  • Purchase accessories

Calling Keeps Cruising on Wednesday

AT&T’s network continues to perform well during the coronavirus pandemic. We continuously monitor bandwidth usage which reveals network trends and provides us the ability to add capacity in areas where we see potential congestion in our network.

Wednesday (March 25, 2020) Network Insights:

  • Wireless voice minutes of use were up 30% compared to an average Wednesday.
  • Wi-Fi Calling minutes of use were 93% higher than an average Wednesday.
  • Consumer home voice calling minutes of use were up 51% from an average Wednesday.
  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 21% yesterday compared to the same day last month.
  • We currently have eight portable cell sites operating and have deployed more than 18 during the response to COVID-19 to bolster coverage for our FirstNet customers.

For an overview of our initiatives related to COVID-19 through March 25, click here.

March 26, 2020 11:30 a.m. CT

AT&T PREPAID and Cricket Intro New Limited Time Offers

Beginning Friday, March 27AT&T PREPAID is offering new ways to help ease financial stress during these difficult times. Click here for more information.

Also beginning Friday, March 27, at Cricket Wireless we’re offering new ways to help customers during this tough time. Click here for more information.

March 26, 2020 10:30 a.m. CT

AT&T CEO Jeff McElfresh Discusses Network Performance on Yahoo! Finance

AT&T CEO Jeff McElfresh catches up with Yahoo Finance’s Alexis Christoforous, Brian Sozzi and Dan Howley this morning on how the telecommunications industry is navigating and serving customers through the coronavirus crisis. 

Check it out here. 

*By clicking on this link you are leaving AT&T’s website. The views, opinions and other information presented by the external site do not necessarily reflect those of AT&T.

March 25, 2020 3:30 p.m. CT

AT&T Gives 20% Bonus to Front-line Employees

We have a responsibility like few other companies during the coronavirus pandemic. Doctors and health care providers, our FirstNet first responders and all our customers depend on us to stay connected.

Thank you to all our employees, but particularly our front-line employees who are working hard serving customers during this challenging time.

To show our appreciation for these employees, effective March 25 and until further notice:

  • We’ll pay a 20% bonus above the regular hourly base rate of pay to bargained-for employees for all time worked in the field, office or at home. That bonus will be included in their regular rate of pay for purposes of calculating overtime rates.

We appreciate our employees’ commitment to being there for our customers and each other.

CWA Recognizes AT&T Actions to Support Employees

(See Statement)

Our members are doing incredible work under extraordinary circumstances, and the bonus pay we negotiated with AT&T recognizes that work. We have also worked together to reach agreements for enhanced safety procedures and sick and family leave protection for all CWA-represented AT&T workers.

Our priority is to ensure worker and customer safety, solve problems and provide reliable essential service to our customers. We continue to work collaboratively to address issues as they arise.

AT&T’s response to this crisis should be a model for other corporations. Concrete actions like this bonus, enhanced safety procedures, sick and family leave protection, and suspension of stock buybacks prove that AT&T cares about its employees and their customers.

Wi-Fi Calling Continues to Lead the Way as People Stay Connected on Tuesday

AT&T’s network continues to perform well during the coronavirus pandemic. We continue to see significantly higher than normal calling minutes of use across our network, with Wi-Fi calling leading the way. We continuously monitor bandwidth usage with tools that analyze and correlate network statistics, which reveal network trends, and provide us with performance and capacity reports that help us manage our network.

Tuesday (March 24, 2020) Network Insights:

  • Wireless voice minutes of use were up 30% compared to an average Tuesday.
  • Wi-Fi Calling minutes of use were 70% higher than an average Tuesday.
  • Consumer home voice calling minutes of use were up 40% from an average Tuesday.
  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 28% yesterday compared to the same day last month.
  • We currently have seven portable cell sites operating and have deployed more than 18 during the response to COVID-19 to bolster coverage for our FirstNet customers.

Connecting Military and Family at No Cost

We’re helping keep our military and their families connected during this difficult time. We’ve worked out an agreement with the Navy Exchange Command that allows military personnel stationed on selected Navy ships to make calls to their loved ones through April 30 at no cost to the Navy or its sailors.

Be on the Lookout for Scammers

Scammers are trying to take advantage of the global health emergency. While we have not seen an increase of suspicious robocalls across our network, an increasing percentage of fraudulent robocalls are using coronavirus as bait.

Here are some of the things we do to fight bad robocalls, and how you can help.

  • We recently added AT&T Call Protect for millions of AT&T wireless customers at no charge. It’s a network-level service that automatically blocks suspected fraud calls. It also labels spam and other categories of calls so you can choose to answer or not.
  • To block more unwanted calls, send them straight to voicemail or customize the service, you can download our free accompanying app of the same name – AT&T Call Protect.
  • You can report unwanted robocalls that get through – to help us make our blocking services even stronger. Just click on the bad call in the app’s call log.

For more details, visit our latest blog posted in the “Consumers” section on this site.

AT&T Business CEO Discusses the Latest on COVID-19 Response and Serving Customers

Anne Chow, CEO, AT&T Business Joins Conversations with Dez Podcast to discuss network preparedness, what we’re hearing from customers and how we’ve responded to the COVID-19 pandemic across industries, including those on the front lines.

Listen Here

Check out our latest television ad.

Watch Now

Hear Jeff McElfresh, AT&T Communications CEO, talk about our network performance, our support of FirstNet and the first responder community and how we are caring for our customers and employees. 

Watch Now

March 24, 2020

AT&T Offering Schools 60 Days Unlimited Data for Laptops, Tablets and Hotspots; Also Offers Free Access to Caribu Video Calling App

With the unprecedented impacts COVID-19 is having on society, keeping millions of students and teachers home for the foreseeable future, we’re stepping up to enable virtual classrooms across the country. Beginning today, we’re offering schools a way to save on unlimited wireless broadband connectivity for students. Through May 22nd, qualified schools activating new lines on qualified data-only plans for school-issued tablets, 4G LTE-enabled laptops and hotspot devices will get the wireless data service at no cost for 60 days.

And schools know they need to protect their students while online – so we’re also making AccessMyLANTM for the qualified lines available at no cost for 60 days. This service allows school administrators to manage the internet sites their students can access to help protect them from unsafe content and also to block malicious sites, malware and hacking attempts. Please visit the Community section, under Supporting Education, on this site to learn more about these offers.

Additionally, to help keep families connected during this uncertain time, AT&T is also funding 60 days of free access and unlimited usage of Caribu, a video-calling application that allows family members to read, draw and play games with one another while in distant locations. The Caribu application, which integrates children’s books, coloring activities and games, will be available to families across the country and around the world, free of cost, for the next two months.

Caribu is the second recipient to receive a contribution from AT&T’s new $10 million Distance Learning and Family Connections fund, announced last week. AT&T has also contributed $1M to Khan Academy to help improve and expand online learning resources to meet growing demand from parents, teachers and students, including those who rely on free resources and need Khan Academy the most.

AT&T is also underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association (SETDA) available to all educators in schools to help them handle school closures and the increase in virtual learning due to COVID-19. Click here to learn more.

More Calls on Monday as Customers Stay Connected from Home

AT&T’s network continues to perform well during the coronavirus pandemic. Our customers continue to make a lot of calls, with Wi-Fi calling continuing to lead the way – up 78% versus a normal Monday as customers keep connected while staying home. We continuously monitor bandwidth usage with tools that analyze and correlate network statistics, which reveal network trends, and provide us with performance and capacity reports that help us manage our network.

Monday (March 23, 2020) Network Insights:

  • Wireless voice minutes of use were up 39% compared to an average Monday.
  • Wi-Fi Calling minutes of use were 78% higher than an average Monday.
  • Consumer home voice calling minutes of use were up 45% from an average Monday.
  • Our core network traffic – which includes our business, home broadband and wireless usage – was up 27% yesterday compared to the same day last month.
  • We currently have eight portable cell sites operating and have deployed more than 18 during the response to COVID-19 to bolster coverage for our FirstNet customers.

March 24, 2020

AT&T Offers Savings to Schools to Support eLearning for their Students

With the COVID-19 virus having unprecedented impacts on our society and keeping millions of students and teachers home for the foreseeable future, we are stepping up to enable virtual classrooms across America. Our company is offering schools ways to save on unlimited wireless broadband connectivity for students.

Read More >>

March 22, 2020

Watch Randall Stephenson, AT&T chairman & CEO, share an update on the network and talk about how our technicians are providing support to first responders during the COVID-19 response.

Watch Now

Unparalleled FirstNet Support for First Responders, Updated Pledge to Waive Wireless Overage Fees

As first responders across the country stand on the front lines to support our nation’s response to COVID-19, they can have confidence knowing that with FirstNet they’ll have the unthrottled connectivity and priority communications they need to respond during this public health emergency. It’s this type of unparalleled emergency support that distinguishes FirstNet, the only nationwide wireless broadband communications platform dedicated to America’s first responders and public safety community, from best-effort commercial wireless networks built for consumer use.

We’re committed to helping our customers and our communities get through this crisis. That’s why today we’ve also announced an addition to our Keep Americans Connected Pledge.

As of March 13, 2020, and for the next 60 days, we will waive domestic wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic.

We’re here with you and keeping you connected.

March 21, 2020

Extending Paid Leave for Our Employees

As we continue to assess the impact of COVID-19 on our business, our people and our communities, we recognize some of our employees have specific needs and cannot fulfill their roles either at the workplace or from home during this time – so we want to continue to help. We are extending our original 80 hours of paid, excused time off to up to a total of 160 hours for the following scenarios:

  • Employees who have tested positive for COVID-19 and remain quarantined.
  • UPDATED: Employees who are at higher risk due to an underlying health condition (65+, chronic lung disease or moderate to severe asthma, serious heart conditions, immunocompromised including cancer treatment, severe obesity (body mass index [BMI] >40) or certain underlying medical conditions, particularly if not well controlled, such as those with diabetes, renal failure or liver disease).
  • Parents or guardians of children whose schools or daycares have closed for COVID-19 and for whom another child care option is not yet available.
  • Primary caregiver for someone diagnosed with COVID-19 who is unable to provide self-care.

We are grateful for what our employees are doing to deliver on the important responsibility of taking care of our nation’s first responders and FirstNet subscribers, health care providers, government leaders, educators and critical businesses as they turn to us for support through this unpredictable storm. 

March 20, 2020

AT&T Closing Additional Retail Locations Today

Due to coronavirus, starting today we will begin to close additional AT&T stores across the nation, significantly reducing our retail footprint to a minimum number of locations required to serve first responders, health care workers, government users and our customers. Where possible, we will keep at least one retail location open within a 20-mile radius in urban and suburban areas, and just over a 30-mile radius in rural areas. To locate a retail store that will remain open to serve your area, please visit our store tracker at www.att.com/stores.

Also, we are limiting the number of customers allowed in our stores at the same time to ensure proper social distancing. Stores will continue operating with reduced hours from 11 a.m. to 7 p.m. local time and all stores will be closed on Sundays.

The health and well-being of our employees is our top priority. We’re ensuring that all of our front-line employees have the necessary supplies to keep their hands and work areas clean throughout the day.

We thank our customers for their patience as we work hard to provide them with the wireless service they rely on, while keeping safety and health top of mind. We will continue to monitor and act as needed.

Network Trends: Work-From-Home Drives Voice Calls

Our wireless network continues to perform well as we all adjust to new habits and routines, but we are seeing a few shifts in traffic volume.

Over the last week, voice calls have jumped 25.5%. Data usage has been essentially flat, though, as people head home and connect their devices to their personal Wi-Fi.

In fact, we have seen data usage spread out from traditional concentrations in urban areas to suburbs as everyone is doing their part to maintain social distancing.

We’re seeing similar trends across our own employee base. For example, conference calls are up 19%, as we’ve asked many of our employees to work from home starting this week. And instant messaging is 15 times higher.

When face-to-face communication isn’t possible, staying connected by other means is vital.

911 call volumes across our wireless network have been steady, and we’re always monitoring that most critical network service to support the most urgent needs.

This is a new world, and it seems to change daily. We have the tools in place to keep up. Our Global Network Operations Center monitors the network 24x7, and our software-centric network allows us to respond rapidly to surges, enable capacity enhancements as needed, and quickly address any security concerns.

You can count on us.

Expanded Content for Our Video Customers

Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time. We’re kicking it off with a complimentary preview of SHOWTIME for our DIRECTV and U-verse customers until March 26. And in the coming weeks, we’ll offer additional previews of premium channels and additional free content, including more news and entertainment, and kids programming. Visit our Consumers and Communities section for more details.

AT&T Creates New $10M Distance Learning & Family Connections Fund

We’ve created a new Distance Learning and Family Connections Fund to give parents, students and teachers tools they need for at-home learning. The fund also will provide resources to maintain meaningful connections and bonding opportunities for those isolated from family and friends.

Our first contribution of $1 million will go to Khan Academy. This collaboration will improve and expand online learning resources to meet growing demand from parents, teachers and students, including those who rely on free resources and need Khan Academy the most. It will also support the development of new resources designed specifically for COVID-19 school closures.

With an estimated 47 million students now learning from home in the U.S. alone, Khan Academy is meeting a critical need. Our collaboration comes alongside a $1 million contribution from Google.org for this online learning initiative, as we both commit to support distance learning. Please see our Consumer and Communities section for more information.

Launched New Command Centers to Support AT&T Business Customers

To keep our customers connected and complement our product offers, we’ve launched six new Command Centers that are enabling the fast delivery of increased bandwidth, new circuits and unified communication services. This will help enable working from home and support the smooth functioning of institutions that are experiencing a significant increase in data and voice traffic. We’re highlighting three of the six Command Centers in our latest story and will highlight the next three in an upcoming post. Please see our customer and communities section for more information about our command centers.

March 19, 2020

Unlimited AT&T Home Internet

All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, we’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. We’ve expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, we’re offering new Access from AT&T customers two months of free service.

Serving Those Who Serve

AT&T is redirecting more resources to provide communication services and tools for first responders, health care professionals, educators and other essential customers. This additional support will help ensure these customers can continue providing critical support to the country and their communities, particularly to first responders using FirstNet – the nationwide wireless broadband communications platform dedicated to America’s public safety community.

March 13, 2020

AT&T Underwrites SETDA eLearning Coalition Amidst COVID-19 Virus 

AT&T is underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association (SETDA) available to all educators in schools to help them handle school closures and the increase in virtual learning due to COVID-19.

Read More >>