Have you ever looked at your mobile phone and realized there’s a new voice message? You didn’t have any missed calls, so how did it get there? Be careful. It could be a scam.

Bad guys have gotten smart. They know you’re likely to ignore an incoming call from a number you don’t recognize. You may even ‘end’ the call quickly.

To get around this, bad guys are using technology to push robocalls directly to voice mail – where they can leave a message in hopes that you will call them back.

You only see a new voice message notification. The message may take a number of forms. One example is an offer to forgive student loans. The caller may claim to be from a government agency in order to gain your confidence. He or she may also say this is a limited time offer due to COVID-19.

This is a way bad guys can engage you in a number of scams, including a gift card scam, lottery or prize scam, or try to get information from you through social engineering. Don’t let your curiosity make you vulnerable.

If you get one of these “phantom” voice messages that sounds suspicious, here are tips to better protect yourself:

  • Delete the message.
  • Do not call the number back.
  • Do not call or text any number left as part of the message.
  • Do not visit any websites offered in the message.

Then report the suspicious call to our Fraud Department here.

You can also learn more about common fraud schemes and scams here.