Reporting Fraud and Alerting Credit Bureaus

Here’s a summary of ways to report each type of fraud if it happens to you. If you think a caller is trying to scam you, hang up. If you get a suspicious email or text, do not reply.

Follow the guidelines below to report these instances and better protect yourself.

We have many ways for our customers to contact us and to learn more about products and services designed to help stay secure here.

Email Fraud Reporting

Examples include phishing and emails pretending to be from AT&T.

• Forward a suspicious email to abuse@att.net.
  
• Forward the email to the Anti-Phishing Working Group at reportphishing@apwg.org
• Report email fraud on the FTC Consumer Info site

Text Fraud Reporting

Texting fraud includes SMiShing and other texting scams.

• If you receive a suspicious text message, forward it to us. Get step-by-step instruction to report unwanted text messages by following the link. Messages forwarded are free and will not count toward your text plan.
• Forward a suspicious text message to the Anti-Phishing Working Group at reportphishing@apwg.org
• Report suspicious texts to the FTC.
• Report robotexts at https://www.att.com/t/fraud/en/index.html#report

Phone Call Fraud Reporting

Phone fraud includes social engineering, spoofing and ‘man in the middle’ attempts to get you to share personal or account information.

• Report suspicious calls to our Fraud Department here.
  
• Report robocalls at https://www.att.com/t/fraud/en/index.html#report

Cyber-crime Reporting

Along with the above ways to report specific issues, the FBI has a website dedicated to reporting cybercrime: https://www.ic3.gov/complaint/default.aspx

AT&T Community Forums

Please visit our Community Forums Fraud Homepage to be part of the discussion. You can interact with other customers and ask questions about current trends.

Identify Theft Reporting

If you believe you are a victim of identity theft, take action immediately. Report identity theft at the FTC website www.identitytheft.gov.

Credit Bureaus

You can also contact any of the three major credit bureaus to place a fraud alert on your credit file. The fraud alert asks creditors to contact you before opening new accounts or making changes to your existing accounts.