September 29, 2022, 3:15 p.m. EST
We are working to help the people affected by Hurricane Ian in Florida. To assist in the recovery, we’re now welcoming other carriers’ customers to roam on our networks so they can connect, even if their carrier’s service isn’t available after the storm. Once this roaming begins, customers will automatically be connected to our network.
September 29, 2022, 1:15 p.m. EST
Our thoughts are with the people of Florida as they begin the recovery from Hurricane Ian. Since Hurricane Ian made landfall yesterday afternoon, we have experienced impact to our wireless and wireline networks and are working as quickly and safely as possible to gain access, assess damage and restore service.
Customers in affected areas may be experiencing home phone and internet service interruptions due to widespread flooding and commercial power outages. Where it is safe to do so, we are deploying additional backup power to our wireline facilities and refueling generators as needed. All of our major network facilities remain online, however some are currently running on a backup power source.
AT&T has one of the industry’s largest and most advanced disaster response programs to help keep communications running during these times. We have generators and other mobile assets, like satellite-connected portable cell sites on heavy trucks, at our established staging yards and are moving them into impacted areas. We are using amphibious vehicles and high-water equipment across the state to help with access to flooded areas. For impacted areas that are not safely accessible, we have drone operations dispatched to provide wireless and wireline damage assessments.
We remain in close contact with the Governor’s office and our teams are imbedded in the State’s Emergency Operations Center, as well as working closely with local and federal authorities to get access to storm-damaged areas like Sanibel Island where the causeway was washed out during the storm. Our ongoing work with federal, state, and local officials is crucial to supporting the public safety efforts and all the communities impacted by the storm.
We continue to monitor any impacts from Ian’s storm path and will provide additional network status updates until service is restored to all of these areas.
September 28, 2022, 3:25 p.m. EST
In the days leading up to Ian, AT&T positioned its arsenal of disaster response equipment, put personnel on standby in strategic areas and closely collaborated with federal and state public safety stakeholders to expedite response time in support of impacted communities and public safety on FirstNet® – America’s public safety network.
“Our first priority in any disaster is ensuring our employees are safe and first responders, our customers, and communities are connected. Building a resilient network and making the critical enhancements that are needed in disaster prone areas takes many years of planning, intense focus, and hard work,” said Jenifer Robertson, executive vice president and general manager, AT&T Mass Markets. “We’re proud of our consistent track record over the decades in preparing for disasters. It never stops and is a constant focus of our network teams, retail and customer care reps and frontline technicians who have the expertise in these situations and are out there supporting our communities every day.”
In Florida, we invested more than $3.1 billion in our wireless and wireline networks from 2019-2021 and millions more in our Network Disaster Recovery (NDR) efforts that include pre-storm preparations such as staging our fleet of NDR equipment and support trailers, as well as dedicated assets from the FirstNet fleet, so that they can be quickly deployed when and where needed.
We have installed more generators at critical cell towers and switching facilities and moved electronics essential to network operations above expected flood levels. This hardening of our network readiness drills and simulations occurs throughout the year so that we are ready.