Contact AT&T media relations with inquiries about our disaster response.
Contact AT&T media relations with inquiries about our disaster response.

Customer Relief 

Wireline Waiver

March 2, 2023, 10:40 a.m. PST, updated May 17, 2023, 12:00 p.m. PST

To help support our customers in California* recently impacted by winter storms and severe weather, we are waiving the following charges for residential and business wireline orders placed from March 1, 2023 through May 14, 2024.

  • One-time activation fee for establishing Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and Messaging services.
  • Monthly rate for one month for Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and Messaging services.
  • Service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the original premises.
  • Fee for one jack and associated wiring at the temporary location regardless of whether the customer has an Inside Wire plan.
  • Fee for up to five free jacks and associated wiring for Inside Wire Plan customers upon their return to their permanent location.
  • Fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.

For assistance, customers in affected areas can call 877-241-1787, option 2 (consumer) and 800-321-2000 (small business). For additional information on wireline residential and small business waivers, please click here.

 

Recent Disaster Recovery news

HTML Editor Component
*Contents may not have visible height

Disaster Custom CSS