January 11, 2023, 8:40 a.m. PT
As California experiences torrential downpours and damaging winds, we are ready with one of the industry’s largest and most advanced disaster response programs to help keep wireless communications running during times of disaster. We have restoration crews on standby and our local and national recovery/response teams are prepared to deploy a fleet of network recovery equipment to affected areas, as needed. We also have FirstNet liaisons embedded in state and federal Emergency Operations Centers (EOCs) to help ensure first responders continue to have the mobile connectivity and devices they need.
Overall, our wireless network is experiencing minor impacts at this time. All of our major network facilities remain online, although a few are operating on a backup power source. Customers in affected areas may be experiencing wireline service interruptions due to widespread flooding and commercial power outages in their area.
Our 24/7 AT&T Weather Operations Center, which includes a team of meteorologists, continues to monitor the storm and its impacts while communicating with local network teams. Ahead of the storm, we deployed hundreds of backup generators. Where it is safe to do so, we are deploying additional backup power to our facilities and refueling generators as needed.
In California, we invested nearly $8.3 billion in our wireless and wireline networks from 2019-2021 and millions more in our Network Disaster Recovery (NDR) efforts that include pre-storm preparations such as staging our fleet of NDR equipment and support trailers, as well as dedicated assets from the FirstNet fleet.
Customers experiencing issues with their AT&T service can reach us at att.com, on the myAT&T app or over the phone at 800-288-2020. Wireline customers can also visit att.com/outages to sign up for one-time service restoration text alerts for home phone and internet.