Latest Updates

July 13, 2024, 1:05 p.m. CT

As of this morning, our wireless network in Texas is operating at more than 98% of normal. We’ve made significant progress with our restoration efforts and continue to see improvements as commercial power is restored. Our crews continue to monitor locations on generators and refuel as needed. 

Customers may still experience home phone and internet service issues until power is restored and all repairs are completed. For additional information please visit att.com/outages

As a reminder to our wireless customers in affected areas, we’re waiving talk, text and data overage charges. This includes AT&T Postpaid & Prepaid customers with billing addresses in 196 zip codes from July 8, 2024 through July 17, 2024.

July 11, 2024, 5:15 p.m. CT

We continue to make progress with our recovery and restoration efforts in areas impacted by Hurricane Beryl. Currently, our wireless network in Texas is operating at more than 92 percent of its normal capacity. Our dedicated teams are working to fully restore service and are deploying additional network assets, as needed. This includes the deployment and refueling of generators until commercial power is restored.

Customers in affected areas may still experience home phone and internet service interruptions due to storm damage and commercial power outages. Although equipment that serves an area can be powered and online, we may not be aware of specific in-home service impacts until customers return to their homes and commercial power is restored. Additionally, commercial power outages can continue to affect service for our customers even after our repairs are made. To sign up for one-time service restoration texts, wireline customers can visit att.com/outages.

We understand how important it is to stay connected and will continue to provide updates as our recovery work continues.

July 10, 2024, 4:15 p.m. CT

Our thoughts continue to be with those who are recovering and we would also like to express our appreciation and gratitude to the first responders for their service to the communities impacted. We remain focused on keeping our customers, their families and the public safety community connected.  

Commercial power outages continue to be a significant challenge in the aftermath of Hurricane Beryl. To address this, our Network Disaster Recovery team has deployed more than 200 generators, with additional units on the way. These efforts are crucial to maintaining connectivity for our customers and first responders during this critical time.  

Additionally, our FirstNet Response Operations Group has responded to 30 requests from public safety agencies, working to ensure first responders on FirstNet have the have the reliable, dedicated connectivity they need to effectively coordinate and manage disaster response efforts.  

As a reminder, our Mobile Connectivity Center with computers and charging capabilities will be at the Deputy Almendarez Center located at 10918 Bentley Street, Houston, TX 77093 from 8:00 a.m. to 8:00 p.m. CT. 

Many of our store locations are open and ready to serve our customers. You can check store locations and hours here. To view our wireless offer, see the Supporting Our Customers section below.

Additionally, we have deployed charging stations across the Houston community to support those who have been displaced or remain without power. 

Locations include: 

  • Leonel Castillo Community Center: 2101 South Street   
  • West Gray Multi Service Center: 1475 W Gray Street 
  • Fonde Community Center: 110 Sabine Street   
  • MCC - North Harris County Community Center: 10918 Bentley Street   
  • Weekley Community Center: 8440 Greenhouse Road   
  • Bayland Community Center: 6400 Bissonnet Street   
  • Radack Community Center: 18650 Clay Road   
  • Moody Community Center: 3725 Fulton Street 
  • Lincoln Community Center: 979 Grenshaw Street   
  • Hester House: 2020 Solo Street 

We have activated our Employee Relief Fund to provide disaster assistance to employees who need it. This fund is made possible through donations from other employees and matching grants from the AT&T Foundation which helps cover common expenses following disasters like temporary shelter, food, clothing and other basic necessities.

July 9, 2024, 5:30 p.m. CT

Our thoughts are with the people of southeast Texas as they continue recovering from Hurricane Beryl. As power restoration and debris cleanup continues here’s more information on how AT&T is responding to the greater Houston community: 

  • AT&T and the non-profit Information Technology Disaster Resource Center (ITDRC) have deployed a Mobile Connectivity Center (MCC). The MCC will serve as a connectivity resource for those who have lost power and need connection to the internet. You can charge your device or use one of the 16 computers.
  • The MCC will be at the Deputy Almendarez Center located at 10918 Bentley Street, Houston, TX 77093 from 8:00 a.m. to 8:00 p.m. CT beginning tomorrow, July 10.
  • Our retail stores are re-opening and serving customers.
  • We want to remind our customers who have been impacted by Beryl of our current wireless offer. You can find it in the Supporting Our Customers section below.  We understand how important it is to stay connected and we know this need is even greater before, during and after any major storm event. 

July 9, 2024, 12:40 p.m. CT

We understand how important it is to stay connected and will continue to work around the clock and provide updates as our recovery work continues. Now that Beryl has completely cleared from southeast Texas, we have crews working as quickly as possible to restore service to customers. With widespread power outages affecting the area, our primary focus will be on deploying and refueling generators.

So far, we have responded to 18 FirstNet emergency support requests made by public safety – spanning federal, state and local agencies. The priority of the FirstNet team is to ensure first responders have reliable communications during this critical time. To further support response and recovery operations, additional assets are also available, if needed.

Additionally, AT&T’s Network Disaster Recovery and Drone Operations teams deployed a Flying COW® (Cell on Wings) in Matagorda County, Texas yesterday to provide critical wireless service to a local hospital and customers in the surrounding area.

We’re waiving talk, text and data overage charges for our wireless customers in affected areas. This includes AT&T Postpaid & Prepaid customers with billing addresses in affected zip codes from July 8, 2024, through July 17, 2024.

July 8, 2024, 12:30 p.m. CT

We continue to monitor Beryl’s path. Strong winds, storm surge, flooding rain and tornadoes continue to impact the greater Houston area and broader Southeast Texas. As the storm clears the area, our teams will begin to safely restore service.  

Currently, all of our major network facilities remain online, with some running on backup power. Some of our customers in affected areas may be experiencing service interruptions due to storm damage and commercial power outages. 

Our FirstNet liaisons are in contact with federal, state and local officials on our deployment efforts to support public safety and the communities in impacted areas. The FirstNet team continues to support public safety with additional mobile communications equipment on the way to Fort Bend, Harris and Matagorda counties. The FirstNet Response Operations Group (ROG) is prepared to deploy additional dedicated FirstNet assets to further support emergency communications. 

We will provide additional updates during the recovery efforts.

July 8, 2024, 10:00 a.m. CT

Our thoughts are with the Texas Gulf Coast communities as Hurricane Beryl makes landfall and continues to move inland. At this time, we are beginning to see impacts to both our wireless and wireline network in affected areas.  

Our teams have been prepping in the days leading up to the storm and we are ready with one of the industry’s largest and most advanced disaster response programs to help keep communications running during disasters. We have restoration crews on standby and our disaster recovery teams are prepared to deploy a fleet of network equipment to affected areas, as soon as it’s safe to do so.  

We continue to monitor Beryl’s storm path and will provide additional network status updates. As always, we remain focused on keeping our customers, their families and first responders connected. 

July 8, 2024, 3:00 p.m. CT

To help our wireless customers impacted by Hurricane Beryl stay connected through this difficult time, we are waiving overage charges to provide unlimited talk, text and data for AT&T Postpaid & Prepaid customers with billing addresses in zip codes* across affected areas from July 8, 2024 through July 17, 2024.

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges. 

 

As Hurricane Beryl Approaches, AT&T Prepares Network, Offers Tips to Help You Stay Connected

Brownsville, Tx., July 5, 2024 

Key Takeaways:

  • AT&T* has initiated its storm preparedness plan as Hurricane Beryl tracks toward South Texas.
  • The AT&T Weather Operations Center has a team of degreed meteorologists delivering business-specific weather intelligence, analytics, and forecasts.
  • The FirstNet Response Operations Group (ROG)™ – led by a dedicated team of former first responders – is working around the clock to support public safety’s emergency communications and has liaisons engaged with local and federal agencies.

AT&T has initiated its storm preparedness plan as Hurricane Beryl tracks toward South Texas. The AT&T Weather Operations Center has a team of degreed meteorologists delivering business-specific weather intelligence, analytics and forecasts. Their expertise aids in mitigating the risk of impact to the AT&T network and assets, and helps to keep our employees safe.

Our network preparations include:

  • Topping off generators with fuel at our cell sites and switch facilities.
  • Testing high-capacity back-up batteries at cell sites.
  • Protecting our physical facilities against flooding.
  • Staging emergency response and network recovery equipment in strategic locations for quick deployment following the storm.
  • Prepping dedicated FirstNet® deployable network assets for use by public safety agencies on FirstNet, as requested.

“Customers rely on us, especially during major storms,” said Leslie Ward, president, AT&T Texas. That's why we practice readiness drills and simulations throughout the year. And we do all we can to have our networks prepared when severe weather strikes. We’re working to position equipment and crews and are ready to respond if needed. We’re also closely linked with Texas public officials in their storm response efforts.”

We encourage our customers and residents in areas potentially affected by the storm to prepare as well. Below are communication tips to help you stay connected.

  • Save battery life. To save your phone's battery during a power outage, try power-save mode, turn off Bluetooth and Wi-Fi, delete apps, or enable Airplane Mode.
  • Keep mobile devices charged. Make sure to fully charge your mobile devices before a weather event and have an alternate way to charge your smartphone in case of power outages. A car charger or backup battery pack can be useful. If you have multiple devices, consider a multi-port backup battery pack to keep them charged.
  • Keep your mobile devices dry. Mobile phones can be a critical lifeline during a storm. To protect yours, store it in a water-resistant case, floating waterproof case, or plastic bag.
  • Protect vital documents. Back up important info and documents like insurance and medical papers to the cloud or computer for easy access from any device.
  • Have a family communications plan. Review the plan with your family and choose someone out of the area as a central point of contact in case your family is separated.
  • Update emergency contacts. It is important to store emergency contacts in your mobile phone, including numbers for the police, fire station, hospital, and family members.
  • Stay informed with your mobile device. If a storm causes a power outage, you can still access local weather reports using your mobile device.
  • Take advantage of your smartphone’s features. Use your phone camera to photograph and record any damage before you file an insurance claim. Location-based technology (GPS) can help find evacuation routes or track a family member’s location.
  • Be prepared for high call volume and keep non-emergency calls to a minimum. During severe weather, many people may try to call at the same time, which may cause network congestion. If you get a "fast busy" signal on your phone, hang up, wait a few seconds, then try again.
  • Try texting vs. calling. Because it requires fewer network resources, text messages may go through faster than voice calls.

AT&T Preparations
FirstNet Response Operations Group (ROG) – led by a dedicated team of former first responders – is working around the clock to support public safety’s emergency communications and has liaisons engaged with local and federal agencies.

In addition, AT&T’s Network Disaster Recovery (NDR) program is one of the largest in the country. Our NDR fleet consists of more than 750 pieces of specialized response equipment readied for quick deployment, including:

  • Mobile cell sites and mobile command centers
  • Flying COWs® (Cell on Wings)
  • Drones for assessing cell site damage
  • Emergency communications vehicles
  • Basecamp operations with sleeping bunks, bathrooms, showers, kitchen, on-site nurse and meals ready-to-eat (MREs)
  • Hazmat equipment and supplies
  • Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
  • Internal and external resources for initial assessment and recovery efforts
 


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