Hurricane Beryl

July 13, 2024, 1:05 p.m. CT

As of this morning, our wireless network in Texas is operating at more than 98% of normal. We’ve made significant progress with our restoration efforts and continue to see improvements as commercial power is restored. Our crews continue to monitor locations on generators and refuel as needed. 

Customers may still experience home phone and internet service issues until power is restored and all repairs are completed. For additional information please visit att.com/outages. 

As a reminder to our wireless customers in affected areas, we’re waiving talk, text and data overage charges. This includes AT&T Postpaid & Prepaid customers with billing addresses in 196 zip codes from July 8, 2024 through July 17, 2024.

July 11, 2024, 5:15 p.m. CT

We continue to make progress with our recovery and restoration efforts in areas impacted by Hurricane Beryl. Currently, our wireless network in Texas is operating at more than 92 percent of its normal capacity. Our dedicated teams are working to fully restore service and are deploying additional network assets, as needed. This includes the deployment and refueling of generators until commercial power is restored.

Customers in affected areas may still experience home phone and internet service interruptions due to storm damage and commercial power outages. Although equipment that serves an area can be powered and online, we may not be aware of specific in-home service impacts until customers return to their homes and commercial power is restored. Additionally, commercial power outages can continue to affect service for our customers even after our repairs are made. To sign up for one-time service restoration texts, wireline customers can visit att.com/outages.

We understand how important it is to stay connected and will continue to provide updates as our recovery work continues.

• Our retail stores are re-opening and serving customers.
• We want to remind our customers who have been impacted by Beryl of our current wireless offer. You can find it in the Supporting Our Customers section below.  We understand how important it is to stay connected and we know this need is even greater before, during and after any major storm event. 

We will provide additional updates during the recovery efforts.

July 8, 2024, 10:00 a.m. CT

Our thoughts are with the Texas Gulf Coast communities as Hurricane Beryl makes landfall and continues to move inland. At this time, we are beginning to see impacts to both our wireless and wireline network in affected areas.  

Our teams have been prepping in the days leading up to the storm and we are ready with one of the industry’s largest and most advanced disaster response programs to help keep communications running during disasters. We have restoration crews on standby and our disaster recovery teams are prepared to deploy a fleet of network equipment to affected areas, as soon as it’s safe to do so.  

We continue to monitor Beryl’s storm path and will provide additional network status updates. As always, we remain focused on keeping our customers, their families and first responders connected. 

As Hurricane Beryl Approaches, AT&T Prepares Network, Offers Tips to Help You Stay Connected

Brownsville, Tx., July 5, 2024 

Key Takeaways:

• AT&T* has initiated its storm preparedness plan as Hurricane Beryl tracks toward South Texas.
• The AT&T Weather Operations Center has a team of degreed meteorologists delivering business-specific weather intelligence, analytics, and forecasts.
• The FirstNet Response Operations Group (ROG)™ – led by a dedicated team of former first responders – is working around the clock to support public safety’s emergency communications and has liaisons engaged with local and federal agencies.

AT&T has initiated its storm preparedness plan as Hurricane Beryl tracks toward South Texas. The AT&T Weather Operations Center has a team of degreed meteorologists delivering business-specific weather intelligence, analytics and forecasts. Their expertise aids in mitigating the risk of impact to the AT&T network and assets, and helps to keep our employees safe.

Our network preparations include:

• Topping off generators with fuel at our cell sites and switch facilities.
• Testing high-capacity back-up batteries at cell sites.
• Protecting our physical facilities against flooding.
• Staging emergency response and network recovery equipment in strategic locations for quick deployment following the storm.
• Prepping dedicated FirstNet® deployable network assets for use by public safety agencies on FirstNet, as requested.

“Customers rely on us, especially during major storms,” said Leslie Ward, president, AT&T Texas. That's why we practice readiness drills and simulations throughout the year. And we do all we can to have our networks prepared when severe weather strikes. We’re working to position equipment and crews and are ready to respond if needed. We’re also closely linked with Texas public officials in their storm response efforts.”

We encourage our customers and residents in areas potentially affected by the storm to prepare as well. Below are communication tips to help you stay connected.

• Save battery life. To save your phone's battery during a power outage, try power-save mode, turn off Bluetooth and Wi-Fi, delete apps, or enable Airplane Mode.
• Keep mobile devices charged. Make sure to fully charge your mobile devices before a weather event and have an alternate way to charge your smartphone in case of power outages. A car charger or backup battery pack can be useful. If you have multiple devices, consider a multi-port backup battery pack to keep them charged.
• Keep your mobile devices dry. Mobile phones can be a critical lifeline during a storm. To protect yours, store it in a water-resistant case, floating waterproof case, or plastic bag.
• Protect vital documents. Back up important info and documents like insurance and medical papers to the cloud or computer for easy access from any device.
• Have a family communications plan. Review the plan with your family and choose someone out of the area as a central point of contact in case your family is separated.
  
• Update emergency contacts. It is important to store emergency contacts in your mobile phone, including numbers for the police, fire station, hospital, and family members.
  
• Stay informed with your mobile device. If a storm causes a power outage, you can still access local weather reports using your mobile device.
  
• Take advantage of your smartphone’s features. Use your phone camera to photograph and record any damage before you file an insurance claim. Location-based technology (GPS) can help find evacuation routes or track a family member’s location.
  
• Be prepared for high call volume and keep non-emergency calls to a minimum. During severe weather, many people may try to call at the same time, which may cause network congestion. If you get a "fast busy" signal on your phone, hang up, wait a few seconds, then try again.
  
• Try texting vs. calling. Because it requires fewer network resources, text messages may go through faster than voice calls.

AT&T Preparations
FirstNet Response Operations Group (ROG)™ – led by a dedicated team of former first responders – is working around the clock to support public safety’s emergency communications and has liaisons engaged with local and federal agencies.

In addition, AT&T’s Network Disaster Recovery (NDR) program is one of the largest in the country. Our NDR fleet consists of more than 750 pieces of specialized response equipment readied for quick deployment, including:

• Mobile cell sites and mobile command centers
• Flying COWs® (Cell on Wings)
• Drones for assessing cell site damage
• Emergency communications vehicles
• Basecamp operations with sleeping bunks, bathrooms, showers, kitchen, on-site nurse and meals ready-to-eat (MREs)
• Hazmat equipment and supplies
• Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
• Internal and external resources for initial assessment and recovery efforts