Hurricane Helene
For members of the press with questions about our response, contact AT&T Media Relations.
For customers who need assistance, please contact AT&T Support.
Latest Updates
October 7, 2024, 4:11 p.m. EST
Our network teams continue to make steady progress on our recovery efforts in the areas impacted by Hurricane Helene.
We will continue to facilitate communications for those affected and have opened our network where possible to allow customers from other carriers to stay connected if their own carrier’s service is unavailable.
AT&T Network Disaster Recovery (NDR) team members at Helene generator yard.
AT&T disaster response team members set up FirstNet Compact Rapid Deployable (CRD) in Wheeler County, GA
AT&T disaster response team members set up FirstNet Compact Rapid Deployable (CRD) in Spartanburg County, SC.
Under the FCC's Mandatory Disaster Response Initiative (MDRI), wireless carriers must help with roaming requests if it's possible and won't negatively impact their own customers' service. AT&T has been supporting this approach even before the FCC's Order, and we will keep helping other carriers' customers whenever we can.
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October 4, 2024, 12:37 p.m. EST
Last night, the brightest star over Mitchell County, North Carolina was the AT&T Flying COW (Cell on Wings). With the deployment of three COWs in the area, capable of covering multiple locations many miles apart, residents of Mitchell County can stay in touch with loved ones, access emergency services, and receive critical updates.
In the aftermath of Hurricane Helene, the AT&T Drones & Robotics team has expanded its operations into nighttime missions to provide cellular connectivity to impacted communities. Our Flying COWs have been deployed in eight cities so far, providing essential connectivity while our disaster recovery teams work to restore service. Our team’s expansion into nighttime operations is just another way we are working to provide vital connectivity around the clock for these communities.
AT&T Flying COW (Cell on Wings) provides cellular service in Mitchell County, NC.
AT&T Drones & Robotics team operates Flying COW (Cell on Wings) in Leon County, FL.
AT&T Flying COW (Cell on Wings) operating in Leon County, FL.
October 2, 2024, 2:53 p.m. EST
In times like these, the essential need for dependable connectivity becomes especially clear. With more than $1 billion invested since its inception since 1992, our Network Disaster Recovery (NDR) program stands as one of the largest in the industry.
At the heart of every deployment are our team members. Their ability to adapt and innovate is what enables us to respond effectively and support communities when they need it the most. Each team member truly lives and breathes our purpose.
Shannon Browning, an NDR team member on the ground at our basecamp in Georgia, gives us a firsthand look at our ongoing efforts to restore service in some of the hardest-hit areas following Hurricane Helene.
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October 1, 2024, 4:32 p.m. EST
We would like to express our appreciation and gratitude to the first responders for their service to the communities impacted by this devastating storm. Our thoughts continue to be with those who are recovering from the impacts of Hurricane Helene. We want to remind our customers that have been impacted by the storm of our current relief offers on this page. We understand how important it is to stay connected, and we know this need is even greater before, during and after any natural disaster.
Our FirstNet Response Operations Group™ (ROG) has been working tirelessly to provide seamless communication for public safety. We have received more than 150 requests from various public safety entities, including hospitals, Emergency Operation Centers, fire departments, and a local airport that serves as a crucial conduit for getting supplies into the hardest-hit areas.
To support these critical operations, the team has deployed dedicated assets from the FirstNet fleet like Satellite Cell on Light Trucks (SatCOLTs) and Compact Rapid Deployables™ (CRDs). State and federal agencies on FirstNet are also deploying their own FirstNet CRDs as part of mutual aid efforts – FirstNet is the only network that allows agencies to own and deploy their own portable network assets, providing greater command and control of their network and dedicated connectivity in just minutes.
These efforts are vital in maintaining lines of communication, enabling first responders and emergency personnel to coordinate efficiently and save lives during this challenging time. As public safety’s partner, we will continue to be focused on supporting this vital community and providing the connectivity they need.
As our recovery and cleanup work continues, we ask communities to be mindful that lines on the ground are providing critical connections. Please do not cut any lines on the ground and do not disrupt equipment – whether generators or other infrastructure.
To view our customer offers, see the Supporting Our Customers section below.
FirstNet Satellite Cell on Light Truck (SatCOLT) provides emergency communications in Asheville, NC.
FirstNet Satellite Cell on Light Truck (SatCOLT) provides emergency communications in Asheville, NC.
AT&T technicians working to restore service in Greenville County, SC.
AT&T Network Disaster Recovery (NDR) support team member working inside command center at basecamp.
September 30, 2024, 2:49 p.m. EST
Our thoughts continue to be with those who are recovering from the impacts of Hurricane Helene. Network teams are working as quickly and safely as possible to gain access, assess damage, and restore service.
FirstNet liaisons are in contact with federal, state, and local officials on our deployment efforts to support public safety and the communities they serve. So far, the FirstNet Response Operations Group™ (ROG), has responded to more than 140 FirstNet emergency support requests from public safety.
More than 60% of affected cell sites in the impact region have been restored and we will continue to work around the clock. Customers may still experience home phone and internet service issues until power is restored and all repairs are completed. Wireline (home phone/internet) customers can visit att.com/outages to sign up for a one-time service restoration text alert.
Many of our retail store locations in impacted areas are open and ready to serve our customers. You can check store locations and hours here. To view our customer offers, see the Supporting Our Customers section below.
AT&T employee assisting residents at our Hurricane Helene Retail Donation Site in Perry, FL.
AT&T employee assisting residents at our Hurricane Helene Retail Donation Site in Perry, FL.
AT&T employee assisting residents at our Hurricane Helene Retail Donation Site in Perry, FL.
September 29, 2024, 5:56 p.m. EST
Our network teams are working hard to restore communications in some of the hardest-hit areas following Hurricane Helene. Damage across the region is extensive, however, the teams are making progress.
Customers in affected areas may still experience home phone and internet service interruptions due to storm damage and commercial power outages. Although equipment that serves an area can be powered and online, we may not be aware of specific in-home service impacts until customers return to their homes and commercial power is restored. Additionally, commercial power outages can continue to affect service for our customers even after our repairs are made. To sign up for one-time service restoration texts, wireline customers can visit att.com/outages.
So far, this has been one of the largest mobilizations of our disaster recovery assets for emergency connectivity support. Public safety agencies on FirstNet have made more than 100 requests for emergency connectivity support across Florida, Georgia, North Carolina, South Carolina, Tennessee and Virginia. These efforts are essential to maintaining connectivity for our customers and first responders during this critical time. Additionally, our Network Disaster Recovery (NDR) team remains staged at their self-sustaining basecamp, which includes bunkhouses, a food trailer, and command centers, working to ensure we do not take resources away from the communities we serve.
We will continue to provide additional updates as our recovery work continues. We understand how important it is for our customers to stay connected. Our teams are working around the clock, and we are utilizing all the resources at our disposal to restore service in areas impacted by Hurricane Helene.
September 28, 2024, 5:23 p.m. EST
Commercial power outages, storm damage and hazardous road conditions have created significant challenges for our restoration work. Our teams are responding as quickly and safely as possible and will continue to work until all service is restored.
In light of the extensive impact, our disaster response teams have set up a basecamp in Georgia to support the ongoing restoration efforts. This basecamp serves as a central hub for coordinating resources, providing logistical support, and ensuring our teams have the necessary supplies and equipment to efficiently restore service in the affected regions. We also have additional dispatch yards staged in multiple states to help with the efficiency of our efforts.
Our Network teams will continue to work around the clock to restore wireless service in areas impacted by Hurricane Helene. In Florida, we’re already seeing network improvements as more restoration crews are able to dispatch and restore service. We are working in Georgia, Kentucky, Tennessee, Virginia and West Virginia. However, our crews have reported North Carolina and South Carolina have significant damage and those repairs will take a considerable amount of time. As public safety’s partner, the FirstNet, Built with AT&T team is on-the ground to support first responders. So far, public safety has made more than 80 requests for emergency connectivity support across Florida, Georgia, North Carolina, South Carolina, and Tennessee, and we will continue to prioritize their response and recovery communications needs.
As a reminder to our wireless customers in affected areas, we’re waiving talk, text and data overage charges. This includes AT&T Postpaid & Prepaid customers with billing addresses in 1415 zip codes from September 27, 2024 through October 27, 2024. We’re also waiving various charges for residential and business wireline orders placed through October 27, 2024.
AT&T Network Disaster Recovery (NDR) support team members morning briefing in McIntosh County, GA.
FirstNet Compact Rapid Deployable (CRD) leaving staging yard for deployment.
AT&T Drone Operations team operates Flying COW in Tallahassee, FL.
AT&T Network Disaster Recovery (NDR) basecamp in McIntosh County, GA.
Dedicated FirstNet assets providing connectivity to first responders in Lowndes County, GA.
AT&T Drone Operations team on the ground and ready for deployment in the aftermath of Helene.
AT&T Network Disaster Recovery (NDR) support team members unloading FirstNet Compact Rapid Deployables (CRDs) at base camp in McIntosh County, GA.
AT&T Satellite Cell on Light Truck (SatCOLT) provides service to public safety in Henderson County, NC.
September 27, 2024, 3:02 p.m. EST
Our thoughts are with the residents of Florida, Georgia, North Carolina and South Carolina. Since Helene made landfall in Florida last night, we have experienced impacts to our wireless and wireline networks throughout the Southeast.
We know customers in affected areas may be experiencing home phone, internet service and cell phone interruptions due to commercial power outages and widespread flooding. Where it is safe to do so, we are deploying additional backup power to our facilities and refueling generators as needed. All our major network facilities remain online; however, some are currently running on a backup power source.
Our priority today in Florida and parts of Georgia is to work as quickly and safely as possible to assess damage and begin restoring service.
AT&T has one of the industry’s largest disaster response programs to help keep communications running during these times. We have already deployed hundreds of generators, and these efforts will continue until commercial power is restored. Additionally, we have deployed Satellite Cell on Light Trucks (SatCOLTs), with others positioned at our established staging yards near the hurricane’s path. As the situation develops, we will continue deploying these resources to impacted areas. We also have amphibious vehicles and high-water equipment staged and ready to deploy if needed. For areas that are not safely accessible, we can utilize our drone operations to provide wireless and wireline damage assessments.
Additionally, the FirstNet Response Operations Group™ (ROG) is on the ground, and has responded to more than 50 requests from public safety to support their emergency communications.
We will continue to monitor any impacts from Helene’s path and will provide additional network status updates until service is restored to all areas.
September 26, 2024, 4:40 p.m. EST
Our teams have been prepping for Hurricane Helene and we have restoration crews on standby. Our disaster recovery teams are prepared to deploy a fleet of network equipment to affected areas, as soon as it’s safe to do so.
Although Hurricane Helene has not officially made landfall, outer bands of this powerful storm have already caused commercial power outages and some storm damage, resulting in limited impacts to both our wireless and wireline network in parts of Florida and Georgia.
We continue to monitor for potential network impacts in the projected storm path, including Alabama, Georgia, North Carolina and South Carolina.
Our FirstNet liaisons are in contact with federal, state and local officials regarding our deployment efforts to support public safety and the communities in impacted areas. The FirstNet Response Operations Group™ (ROG) is prepared to deploy additional dedicated FirstNet assets at the request of public safety to further support their emergency communications.
Updates will be posted to this page throughout the storm and during our recovery work. Our focus remains on keeping our employees safe and our customers, first responders and communities connected.
September 27, 2024, 5:19 p.m. EST | Updated October 2, 2024, 11:49 a.m. EST
To help support our customers in areas* recently impacted by Hurricane Helene, we are waiving the following charges for residential and business wireline orders placed now through October 27, 2024.
- Service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the original premises.
- Fee for one jack and associated wiring at the temporary location regardless of whether the customer has the Inside Wire plan.
- Fee for up to five free jacks and associated wiring for Inside Wire Plan customers upon their return to their permanent location.
- Fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.
- One-time activation fee for establishing Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and AT&T Unified Messaging services.
- Monthly rate for one month for Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and AT&T Messaging services.
For assistance, customers in affected areas can call 800-288-2020 (consumer) and 844-429-1875 (small business).
FL – Alachua, Citrus, Columbia, Dixie, Franklin, Gadsden, Gilchrist, Gulf, Hamilton, Hernando, Jefferson, Lafayette, Leon, Levy, Liberty, Madison, Marion, Pasco, Suwannee, Taylor, Wakulla
GA – Appling, Atkinson, Bacon, Baker, Baldwin, Ben Hill, Berrien, Bibb, Bleckley, Brooks, Bryan, Bulloch, Calhoun, Candler, Chatham, Clinch, Coffee, Colquitt, Columbia, Cook, Crawford, Crisp, Dodge, Dooly, Dougherty, Echols, Effingham, Elbert, Emanuel, Evans, Franklin, Glascock, Hancock, Hart, Houston, Irwin, Jasper, Jeff Davis, Jefferson, Jenkins, Jenkins, Johnson, Jones, Lanier, Laurens, Liberty, Long, Lowndes, Macon, Madison, Marion, McDuffie, McIntosh, Monroe, Montgomery, Oconee, Peach, Polk, Pulaski, Screven, Stephens, Taliaferro, Tattnall, Taylor, Telfair, Terrell, Thomas, Tift, Toombs, Treutlen, Turner, Twiggs, Warren, Washington, Wayne, Wheeler, Wilcox, Wilkes, Wilkinson, Worth
NC – Alexander, Anson, Ashe, Avery, Buncombe, Burke, Cabarrus, Caldwell, Catawba, Cleveland, Franklin, Gaston, Graham, Haywood, Henderson, Iredell, Jackson, Jones, Lincoln, Macon, Madison, McDowell, Mecklenburg, Mitchell, Polk, Richmond, Rowan, Rutherford, Stanly, Swain, Transylvania, Union, Washington, Watauga, Yancey
SC – Abbeville, Aiken, Allendale, Anderson, Bamberg, Barnwell, Beaufort, Calhoun, Cherokee, Chester, Chesterfield, Clarendon, Edgefield, Fairfield, Greenville, Greenwood, Hampton, Jasper, Kershaw, Lancaster, Laurens, Lee, Lexington, McCormick, Newberry, Oconee, Orangeburg, Pickens, Richland, Saluda, Spartanburg, Sumter, York
TN – Carter, Cocke, Greene, Unicoi, Washington
September 27, 2024, 4:13 p.m. EST | Updated October 1, 2024, 9:52 a.m. EST
To help our wireless customers impacted by Hurricane Helene stay connected through this difficult time, we are waiving overage charges to provide unlimited talk, text and data for AT&T Postpaid & Prepaid customers with billing addresses in zip codes** across affected areas through October 27, 2024.
Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.
September 27, 2024 through October 27, 2024
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31310, 31312, 31313, 31313, 31314, 31314, 31315, 31315, 31316, 31318, 31319, 31320, 31320, 31321, 31322, 31323, 31323, 31324, 31326, 31327, 31328, 31329, 31331, 31333, 31333, 31401, 31402, 31403, 31404, 31405, 31406, 31407, 31408, 31409, 31410, 31411, 31412, 31414, 31415, 31416, 31418, 31419, 31420, 31421, 31510, 31512, 31513, 31515, 31518, 31519, 31532, 31533, 31534, 31535, 31539, 31544, 31545, 31546, 31549, 31554, 31555, 31560, 31563, 31567, 31598, 31599, 31601, 31602, 31603, 31604, 31605, 31606, 31620, 31622, 31623, 31624, 31625, 31626, 31626, 31627, 31629, 31630, 31631, 31632, 31634, 31635, 31636, 31637, 31638, 31639, 31641, 31642, 31643, 31645, 31647, 31648, 31649, 31650, 31698, 31699, 31701, 31702, 31703, 31704, 31705, 31706, 31707, 31708, 31712, 31714, 31720, 31720, 31721, 31722, 31727, 31733, 31738, 31738, 31744, 31747, 31749, 31750, 31753, 31756, 31757, 31757, 31758, 31758, 31760, 31765, 31765, 31768, 31769, 31771, 31772, 31773, 31773, 31774, 31775, 31776, 31778, 31778, 31781, 31782, 31783, 31788, 31789, 31790, 31791, 31792, 31792, 31793, 31794, 31795, 31796, 31798, 31799, 31799, 31801, 31801, 31803, 31803, 32008, 32013, 32024, 32025, 32038, 32052, 32053, 32055, 32056, 32059, 32060, 32061, 32062, 32064, 32066, 32071, 32094, 32096, 32111, 32113, 32133, 32134, 32179, 32182, 32183, 32192, 32195, 32301, 32302, 32303, 32304, 32305, 32306, 32307, 32308, 32309, 32310, 32311, 32312, 32313, 32314, 32315, 32316, 32317, 32318, 32320, 32321, 32322, 32323, 32324, 32326, 32327, 32328, 32329, 32330, 32331, 32332, 32333, 32334, 32335, 32336, 32337, 32340, 32341, 32343, 32344, 32345, 32346, 32347, 32348, 32350, 32351, 32352, 32353, 32355, 32356, 32357, 32358, 32359, 32360, 32361, 32362, 32395, 32399, 32456, 32457, 32465, 32601, 32602, 32603, 32604, 32605, 32606, 32607, 32608, 32609, 32610, 32611, 32612, 32613, 32614, 32615, 32616, 32617, 32618, 32619, 32621, 32625, 32626, 32627, 32628, 32631, 32633, 32634, 32635, 32639, 32641, 32643, 32644, 32648, 32653, 32654, 32655, 32658, 32662, 32663, 32664, 32667, 32668, 32669, 32680, 32681, 32683, 32686, 32692, 32693, 32694, 32696, 33523, 33524, 33525, 33526, 33537, 33539, 33540, 33541, 33542, 33543, 33544, 33545, 33574, 33576, 33593, 34420, 34421, 34423, 34428, 34429, 34430, 34431, 34432, 34433, 34434, 34436, 34442, 34445, 34446, 34447, 34448, 34449, 34450, 34451, 34452, 34453, 34460, 34461, 34464, 34465, 34470, 34471, 34472, 34473, 34474, 34475, 34476, 34477, 34478, 34479, 34480, 34481, 34482, 34483, 34487, 34488, 34489, 34491, 34492, 34498, 34601, 34602, 34603, 34604, 34605, 34606, 34607, 34608, 34609, 34610, 34611, 34613, 34614, 34636, 34637, 34638, 34639, 34652, 34653, 34654, 34655, 34656, 34661, 34667, 34668, 34669, 34673, 34674, 34679, 34680, 34690, 34691, 34692, 39813, 39815, 39817, 39818, 39819, 39825, 39826, 39827, 39828, 39829, 39834, 39842, 39846, 39852, 39862, 39866, 39870, 39877, 39885, 39897
October 1, 2024 through October 27, 2024
37601, 37602, 37604, 37605, 37614, 37615, 37616, 37641, 37643, 37644, 37650, 37656, 37657, 37658, 37659, 37681, 37682, 37684, 37687, 37690, 37692, 37694, 37713, 37722, 37727, 37743, 37744, 37745, 37753, 37809, 37810, 37818, 37821, 37822, 37843
DALLAS, October 3, 2024
AT&T Donates $300,000 to Support Communities Affected by Hurricane Helene
AT&T is also supporting its employees affected by the disaster and is matching 100% of employee relief contributions to select organizations
Key Takeaways:
- AT&T is contributing $300,000 to assist communities impacted by Hurricane Helene. This support will be directed to various organizations across the affected states, including:
- Florida: Florida Disaster Fund ($50,000)
- Georgia: Second Harvest of South Georgia ($25,000) and Golden Harvest Food Bank ($25,000)
- North Carolina: NC Disaster Relief Fund – United Way of North Carolina ($100,000)
- South Carolina: One SC Fund – Central Carolina Community Foundation ($50,000)
- Tennessee: United Way of East Tennessee Highlands ($50,000)
"In the aftermath of Hurricane Helene, AT&T's heart goes out to the affected communities,” said Venessa Harrison, President – Southeast Coastal States, AT&T. “We have thousands of team members across Helene’s path working to restore services in the communities where we live and work, and we are proud to support and work alongside these community organizations as they help rebuild."
In addition to these contributions, AT&T has activated its Employee Relief Fund (ERF), a 501c3 public charity aimed at supporting its employees facing significant personal hardships. This fund helps employees meet essential needs such as food, clothing shelter, or other necessities.
Furthermore, AT&T has launched an employee matching gift program, matching 100% of employee charitable contributions to The Red Cross, SBP (formerly the St. Bernard Project), and the Information Technology Disaster Resource Center.
AT&T has also deployed its Mobile Connectivity Center (MCC), to the Sam’s Club located at 645 Patton Ave, Asheville, NC 28806. The MCC is an air-conditioned mobile unit open to the public, equipped with laptops, charging stations, and Wi-Fi. The public can use the MCC for various needs such as contacting their insurance company, filling out paperwork, or connecting with loved ones. Earlier this week, the MCC was deployed to Steinhatchee, FL, to assist the Taylor County Sheriff's Office. This is the second disaster this season where the MCC has supported communities in need.
We are fully committed to aiding the response and recovery efforts following the devastation caused by Hurricane Helene. The unprecedented destruction and flooding have mobilized our Emergency Operations Center to provide round-the-clock support to all AT&T teams, ensuring they have the resources they need to restore vital connectivity to the affected areas.
Our teams are also in continuous coordination with federal, state, and local authorities, and we are grateful for the swift assistance they are offering to aid our restoration efforts. We continue to prioritize public safety's communications needs with FirstNet®, the nation's public safety network. The FirstNet Response Operations Group™ (ROG) is on the ground, having responded to more than 170 requests to support emergency communications. While the recovery process will be lengthy in some areas, we are focusing on areas we can access immediately to restore connectivity as quickly as possible. However, severely damaged areas will require additional time for repairs.
We will work diligently and safely to re-establish critical communication services and provide additional network status updates until service is restored to all areas.
TALLAHASSEE, Fla., Sept. 24, 2024
As Tropical Storm Helene Approaches, AT&T Prepares Network,
Offers Tips to Help You Stay Connected
Key Takeaways:
- AT&T* has initiated its storm preparedness plan as Topical Storm Helene tracks toward Florida.
- The AT&T Weather Operations Center has a team of degreed meteorologists delivering business-specific weather intelligence, analytics, and forecasts.
- The FirstNet Response Operations Group™ (ROG) – led by a dedicated team of former first responders – is working around the clock to support public safety’s emergency communications and has liaisons engaged with local and federal agencies.
AT&T has initiated its storm preparedness plan as Tropical Storm Helene tracks toward Florida. The AT&T Weather Operations Center has a team of degreed meteorologists delivering business-specific weather intelligence, analytics and forecasts. Their expertise aids in mitigating the risk of impact to the AT&T network and assets, and helps to keep our employees safe.
Our network preparations include:
- Topping off generators with fuel at our cell sites and switch facilities.
- Testing back-up batteries at cell sites.
- Protecting our physical facilities against flooding.
- Staging emergency response and network recovery equipment in strategic locations for quick deployment following the storm.
- Prepping dedicated FirstNet® deployable network assets for use by public safety agencies on FirstNet, as requested.
“Customers rely on us, especially during major storms,” said Joe York, president, AT&T Florida. That's why we practice readiness drills and simulations throughout the year. And we do all we can to have our networks prepared when severe weather strikes. We’re working to position equipment and crews and are ready to respond if needed. We’re also closely linked with Florida public officials in their storm response efforts.”
We encourage our customers and residents in areas potentially affected by the storm to prepare as well. Below are communication tips to help you stay connected.
- Save battery life. To save your phone's battery during a power outage, try power-save mode, turn off Bluetooth and Wi-Fi, delete apps, or enable Airplane Mode.
- Keep mobile devices charged. Make sure to fully charge your mobile devices before a weather event and have an alternate way to charge your smartphone in case of power outages. A car charger or backup battery pack can be useful. If you have multiple devices, consider a multi-port backup battery pack to keep them charged.
- Keep your mobile devices dry. Mobile phones can be a critical lifeline during a storm. To protect yours, store it in a water-resistant case, floating waterproof case, or plastic bag.
- Protect vital documents. Back up important info and documents like insurance and medical papers to the cloud or computer for easy access from any device.
- Have a family communications plan. Review the plan with your family and choose someone out of the area as a central point of contact in case your family is separated.
- Update emergency contacts. It is important to store emergency contacts in your mobile phone, including numbers for the police, fire station, hospital, and family members.
- Stay informed with your mobile device. If a storm causes a power outage, you can still access local weather reports using your mobile device.
- Take advantage of your smartphone’s features. Use your phone camera to photograph and record any damage before you file an insurance claim. Location-based technology (GPS) can help find evacuation routes or track a family member’s location.
- Be prepared for high call volume and keep non-emergency calls to a minimum. During severe weather, many people may try to call at the same time, which may cause network congestion. If you get a "fast busy" signal on your phone, hang up, wait a few seconds, then try again.
- Try texting vs. calling. Because it requires fewer network resources, text messages may go through faster than voice calls.
AT&T Preparations
AT&T’s Network Disaster Recovery (NDR) program is one of the largest in the industry. Our NDR fleet consists of more than 750 pieces of specialized response equipment readied for quick deployment, including:
- Mobile cell sites and mobile command centers
- Flying COWs® (Cell on Wings)
- Drones for assessing cell site damage
- Emergency communications vehicles
- Basecamp operations with sleeping bunks, bathrooms, showers, kitchen, on-site nurse and meals ready-to-eat (MREs)
- Hazmat equipment and supplies
- Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
- Internal and external resources for initial assessment and recovery efforts
In addition, FirstNet, Built with AT&T – America’s Public Safety Network – and its dedicated fleet of more than 180 deployable network assets are at the ready. The FirstNet Response Operations Group™ (ROG) – led by a dedicated team of former first responders – is working around the clock to support public safety’s emergency communications and has liaisons engaged with local and federal agencies.
FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.
About AT&T
We help more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to greater possibility. From the first phone call 140+ years ago to our 5G wireless and multi-gig internet offerings today, we @ATT innovate to improve lives. For more information about AT&T Inc. (NYSE:T), please visit us at about.att.com. Investors can learn more at investors.att.com.
With one of the largest and most advanced disaster recovery programs in the world, we run toward danger and disaster, turning emergency response minutes into seconds. We believe in the power of grit and determination, a spirit of service, and the ability to make a better world through technology. FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.
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