Winter Storm Fern

Jan. 29, 2026, 3:44 p.m. CT 

Our network teams are working around the clock to restore communications in some of the areas hardest hit by Winter Storm Fern. We’re making strong progress and moving as quickly and safely as possible to restore remaining service impacts across parts of Louisiana, Mississippi, and Tennessee. Overall, our wireless network is operating at more than 99% of normal in these states.

Customers may still be experiencing home phone and internet service disruptions until power is restored and all repairs are completed. Wireline (home phone/internet) customers can visit att.com/outages to sign up for a one-time service restoration text alert.

As our recovery and cleanup work continues, we ask the community to be mindful that lines on the ground are providing critical connections. Do not cut any lines on the ground and do not disrupt equipment – whether generators or other infrastructure.

Jan. 28, 2026, 2:37 p.m. CT

As communities work to recover from Winter Storm Fern, AT&T’s restoration efforts are making steady progress.

Our Network Disaster Recovery (NDR) team is actively focused on hard-hit areas of Louisiana, Mississippi, and Tennessee. Emergency crews are restoring impacted sites, deploying portable generators and refueling fixed generators, with technicians on the ground to keep major network facilities online. We’re keeping NDR assets and personnel in place to help until recovery is complete.

The FirstNet Response Operations Group™ (ROG), led by former first responders, remains focused on supporting emergency communications and has responded to more than 20 support requests from public safety so far.

At the same time, we’re preparing for the approaching Winter Storm Gianna, and pre-deploying generators and NDR personnel in the Carolinas and Southeast Virginia as part of our playbook.

Keeping you connected matters to us, and we’ll keep you posted with additional updates.

Power issues and road conditions continue to impact restoration in Alabama, Kentucky, Louisiana, Mississippi, and Tennessee. Our Network Disaster Recovery (NDR) program, the largest of its kind in the industry, continues to bring in and deploy generators, additional assets, and specialized personnel in these areas to restore service as quickly and safely as possible.
 
The FirstNet Response Operations Group™ (ROG) is also on the ground and has responded to nearly 20 requests from public safety to support their emergency communications so far. In addition, as public safety's partner, FirstNet personal continue to liase with federal, state, and local officials on our response efforts. 

Jan. 26, 2026, 3:11 p.m. CT 

We’re beginning to see service restoration progress as commercial power returns, and where it's safe, we're deploying additional backup power and refueling generators. All of our major network facilities remain online, with some running on backup power.

As Winter Storm Fern moves away from affected regions, customers may continue to experience home phone, internet, and wireless service disruptions due to commercial power outages.

AT&T has the industry’s largest disaster response program to help keep communications running during these times. The FirstNet Response Operations Group™ (ROG) is on the ground, and has responded to more than a dozen requests from public safety to support their emergency communications so far.  In addition, FirstNet liaisons are in contact with federal, state, and local officials on our response efforts to support first responders and the communities they serve.

We understand how important it is to keep you connected and we will continue to provide additional updates as our recovery work continues.

Jan. 25, 2026, 1:49 p.m. CT 

Network Status

With Winter Storm Fern bringing heavy snow, freezing rain, and ice, we’re starting to see wireless service disruptions in places where there are commercial power outages. Some customers may also notice interruptions with their internet or home phone service. We’re working as quickly and as safely as possible to restore service to affected areas, however, some areas may be inaccessible due to debris, downed power lines and road conditions.

Rapid Response

The FirstNet Response Operations Group™ (ROG), led by former first responders, stands ready to support public safety’s emergency communications and deploy assets from the dedicated FirstNet fleet, as well as other solutions as needed.

Retail Store Information

Some retail stores may have reduced hours or closures. Please check online before visiting.

We’re actively monitoring Winter Storm Fern and will keep this page updated with the latest information. Our top priority is keeping you, your loved ones, and first responders connected.

Jan. 24, 2026, 1:36 p.m. CT

Network Status

Our wireless and wireline networks are operating normally across these states: Alabama, Arkansas, Delaware, Georgia, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Washington D.C.

In addition to Winter Storm Fern, we are experiencing limited wireless disruptions in Indiana and Michigan due to extreme cold. Some internet and landline phone customers in Illinois, Indiana, Michigan and Wisconsin may be experiencing disruptions with their service, as well.

Rapid Response

Restoration crews and disaster recovery teams are on standby, ready to deploy as conditions allow. The AT&T Weather Operations Center is using advanced forecasting to guide our teams and ensure employee safety.

Retail Store Information

Some retail stores may have reduced hours or closures. Please check online before visiting.

Your Connection, Our Priority

We continue to closely track Winter Storm Fern and will update this page with any changes. Our focus remains on keeping customers, their families, and first responders connected.

Jan. 21, 2026, 2:42 p.m. CT | Updated Jan. 22, 2026, 12:16 p.m. CT

We’re storm-ready.

Our teams are tracking Winter Storm Fern and prepared to respond to any network impacts. Staying connected is critical, especially during severe weather.

Here’s how we’re preparing:

• Boosting network capacity for higher call volume
• Testing backup batteries at cell sites
• Staging portable and maintaining fixed generators
• Positioning emergency response equipment for rapid deployment

The FirstNet Response Operations Group™ (ROG), led by former first responders, stands ready to support emergency communications and deploy backup solutions as needed.

Be prepared before the storm hits. Here are quick tips for our customers:

• Stay informed: Use mobile devices for weather updates if home phones go out
• Charge ahead and save battery: Use power-save mode, turn off Bluetooth/Wi-Fi, delete unused apps, or switch to Airplane Mode
  • To help keep our customers connected, we are offering 25% off power accessories at select AT&T Retail and participating Authorized Retail locations in areas that are expected to be affected by Winter Store Fern. This offer is valid through Jan 26, 2026.
• Update emergency contacts: Store key numbers in your phone (police, fire, hospital, family)
• Limit non-emergency calls: High call volumes can cause delays; hang up and try again if needed
• Try texting: Texts often go through faster than calls during network congestion
• Use satellite if needed: iPhone 14+ (iOS 16.1/18): Emergency services & messages via satellite / Google Pixel 9: Text emergency services via satellite. For more information on availability and how to use, visit here for iPhone and here for Pixel.

We’ll keep monitoring the situation and remain focused on keeping customers and first responders connected.