Powering One Suppliers’ Success Story


Mark Wilson

CEO, CHIME SOLUTIONS

When Mark Wilson sees an old, empty mall in an underserved community, he looks past its shuttered stores, vacant parking lots and abandoned food courts, and sees its potential.

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Wilson started his Atlanta-based call center service, Chime Solutions, with two intentions: Provide excellent customer service and create jobs in underserved communities. To best position his company to fulfill that mission, he got creative in choosing a site for his business, repurposing an old, empty shopping mall in South Atlanta – an area with historically high unemployment rates – and transforming it into a state-of-the-art call center. “The whole idea was to try to bring life back into the community,” he says. “And we have created about 1,500 jobs so far.”

Many of those 1,500 jobs are the result of AT&T’s partnership with Chime Solutions. For more than 50 years, AT&T has invested in small businesses and minority-owned companies. And we’re not stopping anytime soon. We’re ramping up support by committing to spend $3 billion in black communities by the end of 2020.

“The support that AT&T is willing to give to diverse-owned companies like ours is critically important and can be transformative,” Wilson says. He says that’s especially true because AT&T sticks around. Having worked with Wilson for over two decades now, we’ve been able to make a lasting impact on his company.

“We have a goal right now as a company of trying to create 10,000 jobs around the U.S., and we can only get that done with relationships like the one we have with AT&T.”

Because of the clout that comes from partnering with a Fortune 500 company like AT&T, Wilson says his business has grown at a healthy rate. For Chime Solutions, that means expansion to new cities across America, and more jobs in underserved black and brown neighborhoods. The company has already transformed another abandoned shopping mall in Dallas, and an office park with mall-like qualities in Charlotte.

“We have a goal right now as a company of trying to create 10,000 jobs around the U.S., and we can only get that done with relationships like the one we have with AT&T.”