All retail locations open. Customer relief extended.
All retail locations open. Customer relief extended.

Network Status

Oct. 31, 2018, 4:55 p.m.  

Today, our wireless network in affected areas in Florida and Georgia is fully restored and operating normally. Our teams continue to move quickly to address the limited number of customers and the remaining parts of our network that have been affected by the storm. We remain committed to keeping our customers, FirstNet subscribers and public safety agencies connected with portable cell sites (COLTs) and emergency communications vehicles (ECVs) in locations throughout Florida. Recently, several AT&T executives traveled to Florida and North Carolina, where Hurricane Florence hit last month. AT&T Communications CEO John Donovan, President of AT&T Technology & Operations Jeff McElfresh, and Senior Executive Vice President of Digital, Retail & Care Rasesh Patel visited with customers and employees. They say the spirit of teamwork stood out most.

AT&T’s Flying COW Deployed to Hard-Hit Mexico Beach

Oct. 17, 2018 1:25 p.m.

For the second time in less than a month, we have deployed our Flying COW (Cell on Wings) to support those affected by a natural disaster.

Our Flying COW is hovering 200 feet above the ground in Mexico Beach, providing service to customers and first responders in the surrounding area as the work to recover from Hurricane Michael continues.

The Flying COW can extend coverage farther than other temporary cell sites and is ideal for providing coverage in remote areas. We know communication is crucial during times like these and we will continue to turn to innovative solutions like this to provide service when it matters most.

Device Charging Stations

Oct. 17, 2018, 11:02 a.m.  

Those affected by Hurricane Michael can recharge their devices at any of our retail locations, including at American Red Cross Shelters. Locations include:

  • Honeyville Community Center – 240 Honeyville Park Dr. Wewahitchka, FL 
  • Marianna High School – 3546 Caverns Rd, Marianna, FL 32446
  • Breakfast Point Academy – 601 N Richard Jackson, Panama City FL 32401
  • Deane Bozeman School – 13410 FL-77, Panama City, Fl 32409

 

Our first priority is keeping our customers and first responders connected; especially during storms and natural disasters.

We were prepared for Hurricane Michael with dozens of pieces of equipment across the southeast ready to respond quickly and efficiently when minutes mattered most.

Right now, our local and regional network support teams and the Network Disaster Recovery (NDR) team, in partnership with the AT&T FirstNet team, are in the areas hardest hit and we have teams staged outside of the area, ready to roll shall we need additional equipment or manpower.

Connection is crucial and it's central to our mission. That’s why we will continue to work around the clock to support our customers and first responders. We know the work is not over, and we won’t leave until it is.

 

 

Public Safety Spotlight: FirstNet Delivers for Agencies Responding to Hurricane Michael

At AT&T, our first priority is keeping our customers connected, including FirstNet subscribers. We know how critical communications are to rescue and recovery efforts, so we’re proud to deliver for the men and women that are working to help those in need across impacted communities. 

Overall, our network is performing well and nearly fully restored in most affected areas. Our teams continue to work to repair and restore service, and deploy additional recovery equipment and portable cell sites (COLTs) to support customers and FirstNet subscribers.

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Learn How You Can Help People Affected by Hurricane Michael

Oct. 10, 2018, 1:53 p.m.

 

Help the Red Cross respond to and help people recover from Hurricane Michael by texting “MICHAEL” to 90999 to give $10*.

Text “DISASTER” to give $10** or “DISASTER25” to give $25*** to 20222 to assist the Volunteer Florida Foundation in helping Florida’s communities recover.

 

* Donations will appear on your wireless bill, or be deducted from your prepaid balance. All purchases must be authorized by account holder. Must be 18 years of age or have parental permission to participate. Message and Data Rates May Apply. Text STOP to 90999 to STOP. Text HELP to 90999 for HELP. Full Terms and Privacy Policy:hmgf.org/t.

**Donations will appear on your wireless bill, or be deducted from your prepaid balance. Donor must be age 18+ and all donations must be authorized by the account holder. By texting YES, the user agrees to the terms and conditions. You can unsubscribe at any time by texting STOP to short code DISASTER; text HELP to DISASTER for help.

***A one-time donation of $25 will be added to your mobile phone bill or be deducted from your prepaid balance. Donor must be age 18+ and all donations must be authorized by the account holder. By texting YES, the user agrees to the terms and conditions. You can unsubscribe at any time by texting STOP to short code DISASTER25; text HELP to DISASTER25 for help.

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AT&T Extends Relief to Customers Affected by Hurricane Michael

Oct. 19, 2018 4:06 p.m.

 

UPDATED: Oct. 19, 2018 

AT&T Continues to Extend Relief to Customers Affected by Hurricane Michael

We continue to extend relief to AT&T Wireless and AT&T PREPAID customers in areas hardest hit by Hurricane Michael. We are extending credits and waiving data overage charges through October 21 to provide unlimited talk, text and data for customers in Bay, Calhoun, Franklin, Gulf, Liberty, Taylor, and Waukulla counties. Customers may still receive data alert notifications during these protected dates, but billing will reflect the credits and/or waived data charges.

In addition, we are also waiving or adjusting late payment charges for these customers for this month and next. The waiving or adjustment of these late payment credits will appear starting on bills in late October through late December.

We previously made credits available and waived overage charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in over 350 zip codes from Oct. 10 through Oct. 14.1 To see if your zip code was covered, click here.

Cricket Wireless Customers

As our communities continue to recover from the aftermath of Hurricane Michael, Cricket is extending payment due dates to October 22, 2018 for customers in Bay, Gadsden, Jackson and Washington counties in Florida, and in Decatur County, Georgia.

Customers eligible for this benefit will receive a text message if they are in an affected area.

Video & Home Internet Customers

Additionally, affected video and home internet customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.

1 Location based on billing address for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

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AT&T Prepared with an Arsenal of Network Recovery Equipment

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