Malicious software, “malware,” can take many shapes – from viruses that infect your favorite devices to spyware and adware that track your online activities

What to Look For

You may be able to tell when malware has been installed on your device. Symptoms include:

  • Sluggish or choppy performance
  • A barrage of unwanted pop-up ads
  • New and unfamiliar toolbar icons
  • Unauthorized account access or signs of fraud

How to Help Protect Yourself

These tips will help protect you and your devices from malware:

  • Install and regularly update anti-virus and anti-spyware programs. For mobile devices, be sure that you connect your device to a private computer or network, versus public ones.
  • Uninstall unused apps.
  • Be careful connecting to Wi-Fi. Make sure it is a secured network and do not provide personal information or conduct transactions on public Wi-Fi. Requiring a password to access a public Wi-Fi does not guarantee that service is secured. In fact, in most cases it is not.
  • When downloading free software like games or peer-to-peer file-sharing programs, be aware that spyware can be bundled in.
  • Regularly back up your devices to avoid information loss.
  • Set up a screen lock after prolonged inactivity.
  • Be sure to enable/maximize security measures on your device and explore third-party apps/browsers to enhance security. Examples of these would be AT&T Mobile Security and AT&T Call Protect, which Android customers can download through the Google Playstore.
  • Carefully read user agreements for a description of what you’re downloading and how the other party will be using your information.

AT&T Internet Security Suite

AT&T High Speed Internet customers can help protect themselves and their PCs with the AT&T Internet Security Suite powered by McAfee. This suite is free to qualified customers and includes anti-virus, anti-spyware and firewall protection so you can surf, search and transact online with confidence. Learn more.

Reporting Fraud

Fraudsters can try to take advantage of you by phone, email, text or social media. If you think you are a victim of fraud, or someone tried to scam you, be sure you report it. If the suspicious activity involves your AT&T account – contact the Fraud Department @ 800-337-5373. You may also report suspicious activity to the FTC and Anti-phishing working group.

If you have a general comment or question, not related to AT&T or your AT&T account, please share it here.

To find out more about reporting fraud, check out our Resources page.