Spam

Spam is an unsolicited message sent to your mobile phone or email, often to promote goods and services, push a political or social agenda or spread a virus.

Spam Email

Spam email, or junk email, is more than just an annoying, long-standing internet problem. It can contain spyware (“trojans”), or direct you to fake sites where scammers will try to trick you into revealing information.

Since email is a cheap way to contact people, marketers send lots of it to try to sell their products and services.
They find you by:

  • Scanning online discussion groups
  • Visiting chatrooms
  • Buying or stealing internet mailing lists
  • Searching the web for email addresses
  • Randomly guessing email addresses

Here are a few tips to limit your exposure and help reduce the amount of spam you receive:

  • Consider using more than one email address – use one with close friends and family, another for shopping or newsletters.
  • Filter out potential spam or push it to a separate folder in your email.
  • Only share your email address with someone you know, and when you know how they will use it.
  • Opt out of marketing messages when registering with a new site.
  • Ignore spam email, even if it offers to unsubscribe you. A reply lets the spammer know your address is active.
  • Never click a web link listed within a spam email.
  • Disregard sites that promise to remove your name from spam lists. They are likely address collectors.
  • If you post your email address in a public place, add a character to change it slightly. This could be as simple as inserting a number before the @ symbol. This will protect your true email address from crooks using computer programs to search for email addresses.

Spam SMS/MMS

To reduce text spam, consider the following:

  • Reply to unsolicited short codes with “STOP” in the body of the response to prevent future messages.
  • Block calls and texts from a specific 10-digit number by going to AT&T Call Protect.
  • If the calls continue, report the number to our customer care team.

Reporting Spam to AT&T

We want all customers to know that we will not ask for information through email or text messages. If you get such a message, you should contact the Fraud Department @ 800-337-5373 or forward a suspicious text to 7726 (SPAM). You can also share the suspicious message with the Anti-Phishing Working Group or report it to the FTC.

If you have a general comment or question, not related to AT&T or your AT&T account, please share it here.

To find out more about reporting fraud, check out our Resources page.

Help Protect Friends from Spam

Email messages that get forwarded multiple times, like jokes or email hoaxes, are an easy way for spammers to harvest email addresses. Help protect yourself and your friends by deleting all addresses when you forward emails. Or, consider BCC’ing your friends, which will keep their email addresses private.

AT&T Call Protect

This free network-based service gives eligible AT&T wireless customers with HD Voice more control over unwanted calls on their smartphones. Simply add the feature through your myAT&T account or the AT&T Call Protect app and you can receive suspected spam warnings on your screen when you receive an incoming call.