New AT&T Store at Clackamas Town Center Features an Innovative Design that Mirrors Customers’ Mobile Lifestyle
HAPPY VALLEY, Ore., Oct. 8, 2014 — AT&T’s new store design focused on the customer’s mobile lifestyle is now a reality in the Portland area. The new store at the Clackamas Town Center transforms the entire shopping experience. The first of its kind in the Pacific Northwest, AT&T’s new store concept is the result of more than two years of exploration and research all centered on one design goal – to create a more interactive and inviting store environment.
Clackamas County Commissioner Martha Schrader, Happy Valley Mayor Lori DeRemer and State Representative Jeff Reardon were among the first to experience the new store concept at a grand opening celebration today, which included a $25,000 donation to Oregon’s Northwest Family Services.
“This Clackamas Town Center store is another example of AT&T’s strong commitment to invest in the greater Portland area,” said Mike Maxwell, Vice President, AT&T. “AT&T and its employees have contributed more than $1.1 million to giving programs in Oregon during the past five years, and as a part of today’s store opening we are giving back through a $25,000 donation to Northwest Family Services.”
Many of the new store design and merchandising elements were first seen in AT&T’s award-winning flagship brand store on Michigan Avenue in Chicago and are now coming to other company-owned retail stores.
“As Clackamas County businesses and consumers rely more and more on mobile technology to stay in touch, announcements like this become even more important to our economic growth. We will continue to support policies that attract this sort of investment and advancement,” said Clackamas County Commissioner Martha Schrader. “We’ve worked hard to build a business climate in Clackamas County that works for businesses and creates job opportunities.”
Everything about the store is designed for ultimate flexibility. It brings to life AT&T’s mission, brand vision, and personality while encouraging self-discovery and satisfying curiosity. The store layout will highlight AT&T’s products and services, devices and accessories across three unique “zones” – the Connected Experience Zone, the Community Zone, and the Explore Zone.
- The new Connected Experience Zone features “lifestyle vignettes” that offer customers a glimpse of how products can be used in customers’ everyday lives. These lifestyle pavilions will highlight categories such as music, home security, entertainment and more.
- Next is the Community Zone, featuring “community tables” that let customers shop and play in an open and interactive space. This space has apps, accessories and devices on display to show customers how they can work together.
- Finally, customers can check out the Explore Zone with “explore walls” that showcase AT&T’s diverse device line-up and accessories complemented by digital monitors with product information.
“Customers visiting our Clackamas Town Center store will discover an interactive shopping experience built around their mobile lifestyle,” added Maxwell. “Our goal is to be America’s premier retailer by providing an exceptional experience in every interaction, and we’ve been working hard to exceed customer expectations by taking our stores and network to a new level here in Oregon.”
Enhanced service experience
What you won’t see in these new stores is almost as important as what you will see. Customers will no longer see the traditional retail “cash-register” counters. Instead, they’ll find round café-style “learning tables” that allow for side-by-side interactions with the AT&T retail consultant to ask questions or learn about a product or service. All retail consultants carry a tablet supported by a new mobile point-of-sale system that allows them to help customers anywhere in the store.
Customers also won’t see the printed product brochures common in many stores. With digital signage, e-brochures and interactive video monitors, they can have the information literally at their finger tips while giving AT&T the flexibility of updating messaging faster and more efficiently.
Hours for the new AT&T Clackamas Town Center store are Monday through Saturday, 10:00 a.m. to 9:00 p.m., and Sunday, 11:00 a.m. to 7:00 p.m. AT&T has more than 65 retail locations in Oregon. To find the nearest AT&T store or Device Support Center near you, visit www.att.com/find-a-store or www.att.com/dsc. Don’t forget you can also make an appointment before visiting your local AT&T store -https://www.att.com/storeappointment/.
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AT&T Inc. (NYSE:T) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the nation’s most reliable 4G LTE network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best global wireless coverage based on offering roaming in more countries than any other U.S. based carrier, and offers the most wireless phones that work in the most countries. It also offers advanced TV service with the AT&T U-verse® brand. The company’s suite of IP-based business communications services is one of the most advanced in the world. Reliability claim based on third party data regarding nationwide carriers’ 4G LTE.
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