July 26th will mark the 24th anniversary of the passage of the Americans with Disabilities Act (ADA). Signed into law by President George H.W. Bush, the ADA is a landmark piece of civil rights legislation that recognized and sought to reverse the discrimination that persons with disabilities face in the areas of employment, transportation, public services and access to information. The law also paved the way for future disability rights gains nationally and internationally, including the 21st Century Communications and Video Accessibility Act (CVAA) of 2010. The CVAA was a critical step toward ensuring that persons with disabilities have access to online information. The UN Convention on the Rights of Persons with Disabilities was also based in large part on the ADA to help promote the civil rights of persons with disabilities around the world. The US can be proud of its leadership role on disability issues. AT&T hopes to see the Senate ratify the CRPD soon.

At AT&T, we fully support the principles of inclusion and accessibility embodied by the Americans with Disabilities Act and the related legislation it has inspired. For us, accessibility is not only the right thing for consumers but also for our business.

Technology has the potential to greatly improve life for persons with disabilities by promoting full inclusion and economic independence. Persons with and without disabilities can use their computers to seek and obtain employment, and use their smart phones to access household appliances and security systems. With today’s technology a voice can be heard whether you can speak or not. To ensure additional progress, technology companies must continue to address the ability of persons with disabilities to harness technology that is both innovative and inclusive.

In particular, helping to ensure persons with disabilities have opportunities to work is critical. According to the Department of Labor, persons with disabilities face a high unemployment rate (12.9% for persons with disabilities versus 6.1% for persons without disabilities) and a very low labor force participation rate (19.3% versus 69.3%). Today’s technology can help with these numbers by creating employment opportunities for persons with disabilities. We will continue to work with organizations like the American Association of People with Disabilities (AAPD) to provide internship and career growth opportunities to persons with disabilities.

At AT&T, we fully support the principles of inclusion and accessibility embodied by the Americans with Disabilities Act and the related legislation it has inspired. For us, accessibility is not only the right thing for consumers but also for our business. Offering accessible products and services—and providing accessible customer service—has enabled us to access the large and growing market that Americans with disabilities comprise. Our strength in recruiting, retaining and promoting employees with disabilities strengthens and diversifies our workforce and provides us with a competitive advantage in producing cutting-edge accessible products.

This year, we at AT&T are honored to be recognized for our efforts by AAPD, with its Justice for All Corporate Leadership Award. On the 24th anniversary of the passage of the ADA, we celebrate how far we have come and remind ourselves of the work left to be done. Along with my colleagues at AT&T, I look forward to continuing our work with the disability community to make a fully accessible society a reality.

About the Author

Susan Diegelman

Director of Public Affairs, AT&T

susan

Susan brings 20 years of professional experience to AT&T Public Affairs. A veteran of the enterprise software and hosting industries, Susan is well-versed in marketing communications and market strategy in the IT and Telecom industries. Having Joined AT&T’s Public Affairs team in June 2013, she works closely with stakeholders in the seniors and disability communities as well as the education and energy industries.

Susan formerly served as the Director of the Strategic Messaging at AT&T Business Solutions. Previous to that, she held the position of Marketing Director for AT&T’s GEM and Wholesale marketing team. In these roles Susan worked across corporate resources to establish public relations and marketing programs.  Susan lead the teams responsible for development of thought leadership content, content merchandizing strategies, segment advertising and collateral and managed a robust events program at the regional and national levels.

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