Time is money. For the banking industry, it’s their business. Brokers need the flexibility to take orders while on the fly. Mobility is critical for banks and financial services organizations.
But it’s not as simple as taking an order. Regulations require verification for transactions like a stock trade. And sometimes an order comes in when brokers are not at their desk. That’s why financial companies need a way to record these transactions.
AT&T developed a solution to make this happen. The service lets a broker make a quick recording of the call (after notification) and then moves it to the cloud for archiving. We do it without any special equipment. Brokers make and receive calls in the same way, using the same mobile phone number.
It all happens in AT&T’s highly secure and reliable network. There are no re-routing or connection delays.
We did this in part through a new technology platform created at AT&T Labs called Cloud QoS. Our researchers developed this platform to ensure quality of service and efficiency as network services shift to the cloud. It’s a way to dedicate bandwidth in a cloud environment.
Mobile call recording is just one way we’re applying this technology platform. We’re creating more services like it as we transform to a software-based network.