If it thinks like an AT&T customer and it acts like one, it may be an AT&T customer, or it might just be an AT&T EchoBOT.
First created by AT&T engineers huddled in a boardroom armed with hot glue guns and spare parts, the EchoBOT is now patented, professionally manufactured and mounted in approximately 10 high-traffic venues across the country, including half a dozen sporting venues.
This EchoBOT gives AT&T engineers new insights into the user experience on our AT&T Distributed Antenna Systems (DAS), which provide enhanced coverage in high-traffic venues via the use of tens to hundreds of small antennas.
It’s made up of two key pieces – the Echo software and BOT device – the BOTs deployed throughout a venue measure the pulse of the network in specific portions of the facility. They perform all the actions a customer would on AT&T’s mobile network, by simulating surfing the web, making calls, sending texts and uploading and downloading video and text files. The BOT then reports its findings in real-time back to the Echo software which is used by AT&T’s network team to make network adjustments where needed to deliver the best possible customer experience.
Deployed in nearly two dozen venues, the EchoBOT has already made a difference in the customer experience at large national events, such as professional football’s “Big Game.” The presence of the technology continues to expand with dozens more venues targeted for deployment in 2015.