Organizational Profile | ||
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Standard Disclosure | Disclosure Title | Location |
GRI 102-1 | Name of the organization | Please see our 10-K Form (part 1). |
GRI 102-2 | Activities, brands, products and services | Please see our 10-K Form (part 1). |
GRI 102-3 | Location of headquarters | Please see our 10-K Form (part 1). |
GRI 102-4 | Location of operations | Please see our 10-K Form (part 1). |
GRI 102-5 | Ownership and legal form | Please see our 10-K Form (part 1). |
GRI 102-6 | Markets served | Please see our 10-K Form (part 1). |
GRI 102-7 | Scale of the organization | Please see our 10-K Form (part 1). |
GRI 102-8 | Information on employees and other workers | Please see Our Workforce issue brief. |
GRI 102-9 | Supply chain | Please see our 10-K Form (part 1). |
GRI 102-10 | Significant changes to the organization and its supply chain | Please see our Annual Report pg. 45. |
GRI 102-11 | Precautionary Principle or approach | Signed by AT&T Chairman and CEO Randall Stephenson, the AT&T Environment, Health and Safety Policy asserts our commitment to preventing environment, health and safety incidents by integrating environment, health and safety considerations into business processes, and encouraging suppliers to do the same. |
GRI 102-12 | External initiatives | Please see the Policies and our Issue Brief Library for initiatives related to specific topics. |
GRI 102-13 | Memberships of associations | AT&T contributes to industry associations and coalitions — such as the United States Telecom Association, CTIA-The Wireless Association and Motion Picture Association of America — and other industry associations and coalitions that advocate on matters of importance to the industry on behalf of their members. For more information on other memberships and coalitions we support, see our Political Engagement Report and our Issue Brief Library. |
Strategy | ||
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Standard Disclosure | Disclosure Title | Location |
GRI 102-14 | Statement from senior decision-maker | Please see the Letter from our CEO. |
GRI 102-15 | Key impacts, risks and opportunities | Please see our 2018/2019 Corporate Responsibility Summary. In addition, read more in our Latin American reports. |
Ethics and Integrity | ||
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Standard Disclosure | Disclosure Title | Location |
GRI 102-16 | Values, principles, standards and norms of behavior | Please see our Policies, in particular, our Code of Ethics, Principles of Conduct for Suppliers and Code of Business Conduct. |
Governance | ||
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Standard Disclosure | Disclosure Title | Location |
GRI 102-18 | Governance structure | Please see the Our Corporate Governance issue brief. |
Stakeholder Engagement | ||
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Standard Disclosure | Disclosure Title | Location |
GRI 102-40 | List of stakeholder groups | Please see our Materiality Assessment, Value Chain Map and Stakeholder Engagement Policy. |
GRI 102-41 | Collective bargaining agreements | Approximately 40% of employees are covered by collective bargaining agreements. Please see the Our Workforce issue brief for more information. |
GRI 102-42 | Identifying and selecting stakeholders | Please see our Stakeholder Engagement Policy. |
GRI 102-43 | Approach to stakeholder engagement | Please see our Materiality Assessment and Stakeholder Engagement Policy. |
GRI 102-44 | Key topics and concerns raised | Please see our Materiality Assessment and Value Chain Map. |
Reporting Practice | ||
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Standard Disclosure | Disclosure Title | Location |
GRI 102-45 | Entities included in the consolidated financial statements | AT&T publishes an annual 10-K, which covers all company-owned or controlled operations. Please see our 10-K Form for more information. Since the acquisition of WarnerMedia in June 2018 and the launch of Xandr in September 2018, we are continuing to integrate operationally and through our CSR reporting. For this reason, information for these 2 affiliates is not included in our CSR reporting, except where specifically referenced. |
GRI 102-46 | Defining report content and topic Boundaries | Please see our Materiality Assessment and Value Chain Map. |
GRI 102-47 | List of material topics | Please see our Materiality Assessment and Value Chain Map. |
GRI 102-48 | Restatement of information | Relevant restatements are included in respective issue briefs. Please see our Issue Brief Library for more information. |
GRI 102-49 | Changes in reporting | Since the acquisition of WarnerMedia in June 2018 and the launch of Xandr in September 2018, we are continuing to integrate operationally and through our CSR reporting. For this reason, information for these 2 affiliates is not included in our CSR reporting, except where specifically referenced. The scope of our topics and boundaries has expanded where noted. |
GRI 102-50 | Reporting period | Jan. 1–Dec. 31, 2018 |
GRI 102-51 | Date of most recent report | June 29, 2018 |
GRI 102-52 | Reporting cycle | Annual |
GRI 102-53 | Contact point for questions regarding the report or its contents | Ben Kruse, Director, Global CSR Reporting & Insights, ben.kruse@att.com |
GRI 102-54 | Claims of reporting in accordance with the GRI standards | This GRI Index and our 2018/2019 Corporate Responsibility Summary reporting materials have been prepared in accordance with GRI Standards: Core option. |
GRI 102-56 | External assurance | External assurance was not sought for this GRI report as a whole. AT&T uses an external third-party organization to assure our greenhouse gas emissions inventory. For our 2018 Greenhouse Gas Inventory, we obtained independent assurance of our Scope 1, 2 and 3 (select categories) emissions from Trucost. Please see our Greenhouse Gas Emissions issue brief and AT&T Assurance Statement for more information. |
AT&T Material Topic: Network Reliability | ||
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GRI 201: Economic Performance | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries | Please see our Network Architecture & Reliability issue brief. |
GRI 103-2 | The management approach and its components | Please see our Network Architecture & Reliability issue brief. |
GRI 103-3 | Evaluation of the management approach | Please see our Network Architecture & Reliability issue brief. |
GRI 201-1 | Direct economic value generated and distributed | Please see our Network Architecture & Reliability and Community Engagement issue briefs, as well as our Annual Report. |
AT&T Material Topic: Investing in Education and High-Tech Skills Development | ||
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GRI 203: Indirect Economic Impacts | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries |
Please see our Community Engagement issue brief. |
GRI 103-2 | The management approach and its components | Please see our Community Engagement issue brief. |
GRI 103-3 | Evaluation of the management approach | Please see our Community Engagement issue brief. |
GRI 203-1 | Infrastructure investments and services supported | Please see our Network Architecture & Reliability, Community Engagement and Connectivity for Rural Areas & Undersubscribed Populations issue briefs. |
GRI 203-2 | Significant indirect economic impacts | Please see our Community Engagement issue brief for more information. |
AT&T Material Topic: Greenhouse Gas (GHG) Emissions | ||
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GRI 305: Emissions | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries | Please see our Greenhouse Gas Emissions issue brief. |
GRI 103-2 | The management approach and its components | Please see our Greenhouse Gas Emissions issue brief. |
GRI 103-3 | Evaluation of the management approach | Please see our Greenhouse Gas Emissions issue brief. |
GRI 305-1 | Direct (Scope 1) GHG emissions | Gross direct (Scope 1) GHG emissions in metric tons of CO2 equivalent: 1,019,696 CO2e Gases included in the calculation: CO2, CH4, N2O, HFCs Biogenic CO2 emissions in metric tons of CO2 equivalent: -7,271 CO2e Base year for the calculation: 2008 Rationale for choosing the base year: 2008 was the first year for which our Scope 1 emissions were inclusive of all emissions sources within the portfolio and a period following the integration of new portfolio assets through acquisition. Emissions in the base year: Emissions in 2008 were 1,354,054 metric tons CO2e. Source of the emission factors and the global warming potential (GWP) rates used: The Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (Revised Edition); U.S. EPA Climate Leaders: Direct HFC and PFC Emissions from Manufacturing Refrigeration and Air Conditioning Equipment; U.S. EPA Greenhouse Gas Reporting Program; GWP - IPCC Fourth Assessment Report (AR4 – 100 year); and Emissions factors – U.S. EPA MRR Final Rule (40 CFR 98) 2016 Revisions – Tables C1 and C2 to Subpart C. Consolidation approach for emissions: Operational control Standards, methodologies, assumptions and/or calculation tools used: Calculations are based on published criteria, such as emission factors and GWP rates. Consumption values are generally tracked using inventory management systems and/or other documented estimation methodology (e.g., fleet records, generator runtime, etc.). All reporting is in line with GHG accounting protocols, and with the approach and methodologies applied in previous years. Schneider Electric’s Resource Advisor platform is the primary tool for emissions calculations (facility emissions), while other emissions calculations, in alignment with the GHG Protocol, are done manually. |
GRI 305-2 | Energy indirect (Scope 2) GHG emissions | Gross location-based energy indirect (Scope 2) GHG emissions in metric tons of CO2e: 6,662,164 Gross market-based energy indirect (Scope 2) GHG emissions in metric tons of CO2e: 6,729,677 Gases included in the calculation: CO2, CH4, N2O Base year for the calculation: 2013 Rationale for choosing the base year: Our current base year for the metric is 2013. In 2013, we had already achieved a prior goal of 60% reduction in energy intensity from a 2008 baseline and felt strongly that there was still a great deal of room for improvement. AT&T then established a further 60% Scope 2 energy intensity reduction target for 2020, relative to 2013 as the new baseline. Emissions in the base year: 233 MWh/petabyte of data transmitted, which corresponds to 8,103,246 metric tons CO2e. Context for any significant changes in emissions that triggered recalculations of base year emissions: There were no significant changes in emissions that triggered recalculations of base year emissions. Source of the emission factors and the global warming potential (GWP) rates used: U.S EPA eGRID2016 released February 2018, International Energy Agency Data Services. 2017 – Year 2015. “CO2 Emissions from Fuel Combustion”; GWP – IPCC Fourth Assessment Report (AR4 – 100 year); Emission Factors – U.S. EIA Form EIA-1605, Appendix N. Emission Factors for Steam and Chilled/Hot Water. Consolidation approach for emissions: Operational control Standards, methodologies, assumptions and/or calculation tools used: The Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (Revised Edition), U.S. EPA Climate Leaders: Indirect Emissions from Purchases/Sales of Electricity and Steam. All reporting is in line with GHG accounting protocols, and with the approach and methodologies applied in previous years. Schneider Electric’s Resource Advisor platform is the primary tool for emissions calculations (facility emissions), while other emissions calculations, in alignment with the GHG Protocol, are done manually. |
GRI 305-3 | Other indirect (Scope 3) GHG emissions | Gross other indirect (Scope 3) GHG emissions in metric tons of CO2e: 4,283,546 Gases included in the calculation: CO2, CH4, N2O Biogenic CO2 emissions in metric tons of CO2e: 0 Other indirect (Scope 3) GHG emissions categories and activities included in the calculation: waste, business travel, downstream leased assets (set-top boxes and residential gateways), upstream and downstream transportation, purchased goods and services, and capital goods. Base year for the calculation: AT&T’s Scope 3 GHG emissions continue to grow due to improved reporting capabilities. AT&T has not established a Scope 3 baseline due to yearly improvements in its reporting scope. AT&T now reports on business travel (air travel and rental car), downstream leased assets (set-top box and residential gateway emissions), and waste generated in operations. Source of the emission factors and the global warming potential (GWP) rates used: GWP-IPCC Fourth Assessment Report (AR4 - 100 year); Emissions factors – U.S. EPA MRR Final Rule (40 CFR 98) – Tables C1 and C2 to Subpart C, DEFRA – Business Travel-Air. Standards, methodologies, assumptions and/or calculation tools used: The Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (Revised Edition); DEFRA Guidance on Business Travel. All reporting is in line with GHG accounting protocols, and with the approach and methodologies applied in previous years. Schneider Electric’s Resource Advisor platform is the primary tool for emissions calculations (facility emissions), while other emissions calculations, in alignment with the GHG Protocol, are done manually. |
GRI 305-4 | GHG emissions intensity | GHG emissions intensity ratio for the organization: 26.89 metric tons CO2e/petabyte of network traffic Organization-specific metric (the denominator) chosen to calculate the ratio: 285,681 petabyte of network traffic Types of GHG emissions included in the intensity ratio; whether direct (Scope 1), energy indirect (Scope 2), and/or other indirect (Scope 3): Scope 1 and location-based Scope 2 gross emissions Gases included in the calculation: CO2, CH4, N2O For more information on how we calculate total network traffic, see our Energy Management issue brief. |
GRI 305-5 | Reduction of GHG emissions | GHG emissions reduced as a direct result of reduction initiatives, in metric tons of CO2e: 390,864 Gases included in the calculation: CO2, CH4, N2O Base year or baseline, including the rationale for choosing it: 2017, to highlight year-on-year annualized reductions. Scopes in which reductions took place; whether direct (Scope 1), energy indirect (Scope 2), and/or other indirect (Scope 3): Scopes 1, 2 and 3 Standards, methodologies, assumptions and/or calculation tools used: Applied eGRID 2016 (AR4) to annualized savings from 2018 completed energy reductions activities using non-baseload emission factors. |
AT&T Material Topic: Investing in Employees | ||
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GRI 404: Training and Education | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries | Please see the Our Workforce issue brief. |
GRI 103-2 | The management approach and its components | Please see the Our Workforce issue brief. |
GRI 103-3 | Evaluation of the management approach | Please see the Our Workforce issue brief. |
GRI 404-1 | Average hours of training per year per employee | Please see the Our Workforce issue brief. |
GRI 404-2 | Programs for upgrading employee skills and transition assistance programs | Please see the Our Workforce issue brief. |
GRI 404-3 | Percentage of employees receiving regular performance and career development reviews | Please see the Our Workforce issue brief. |
AT&T Material Topic: Deployment to Rural Areas and Underserved Populations | ||
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GRI 413: Local Communities | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries | Please see our Connectivity for Rural Areas & Undersubscribed Populations, Community Engagement and Network Architecture & Reliability issue briefs. |
GRI 103-2 | The management approach and its components | Please see our Connectivity for Rural Areas & Undersubscribed Populations, Community Engagement and Network Architecture & Reliability issue briefs. |
GRI 103-3 | Evaluation of the management approach | Please see our Connectivity for Rural Areas & Undersubscribed Populations, Community Engagement and Network Architecture & Reliability issue briefs. |
GRI 413-1 | Operations with local community engagement, impact assessments and development programs | We work to be good corporate citizens in our communities. We know strong communities make our company stronger. We implement local community engagement, impact assessments and development programs throughout our operations. Examples include:
Please see our Connectivity for Rural Areas & Undersubscribed Populations, Community Engagement and Network Architecture & Reliability issue briefs. |
AT&T Material Topic: Promoting Safe Use of Products and Services | ||
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GRI 416: Customer Health and Safety | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries | Please see our Responsible Use of Products & Services issue brief. |
GRI 103-2 | The management approach and its components |
Please see our Responsible Use of Products & Services issue brief. |
GRI 103-3 | Evaluation of the management approach | Please see our Responsible Use of Products & Services issue brief. |
GRI 416-2 | Incidents of non-compliance concerning the health and safety impacts of products and services | There were no known incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services within the reporting season. Please see our Responsible Use of Products & Services issue brief for more information. |
AT&T Material Topic: Responsible Marketing and Transparency of Offers | ||
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GRI 417: Marketing and Labeling | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries | Please see our Responsible Marketing & Media Pluralism issue brief. |
GRI 103-2 | The management approach and its components | Please see our Responsible Marketing & Media Pluralism issue brief. |
GRI 103-3 | Evaluation of the management approach | Please see our Responsible Marketing & Media Pluralism issue brief. |
GRI 417-3 | Incidents of non-compliance concerning marketing communications | There were no known incidents of non-compliance with regulations that resulted in a penalty, fine or warning, or with voluntary codes concerning marketing communications within the reporting season. Please see our Responsible Marketing & Media Pluralism issue brief and our Annual Report for more information.
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AT&T Material Topic: Customer Privacy | ||
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GRI 418: Customer Privacy | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries | Please see our Customer Privacy issue brief. |
GRI 103-2 | The management approach and its components | Please see our Customer Privacy issue brief. |
GRI 103-3 | Evaluation of the management approach | Please see our Customer Privacy issue brief. |
GRI 418-1 | Substantiated complaints concerning breaches of customer privacy and losses of customer data | AT&T works hard to safeguard the privacy of customer and employee information. Despite our best efforts, there are occasions when unauthorized parties attempt to gain access to this information. The details associated with any such events are confidential. For more information on data protection and security, please see our Customer Privacy issue brief. |
AT&T Material Topic: Network/Data Security | ||
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N/A | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries | Please see our Network & Data Security issue brief. |
GRI 103-2 | The management approach and its components | Please see our Network & Data Security issue brief. |
GRI 103-3 | Evaluation of the management approach | Please see our Network & Data Security issue brief. |
N/A | Network/Data Security | Please see our Network & Data Security issue brief. |
AT&T Material Topic: Accessibility of Products and Services | ||
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N/A | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries | Please see our Accessibility issue brief. |
GRI 103-2 | The management approach and its components | Please see our Accessibility issue brief. |
GRI 103-3 | Evaluation of the management approach | Please see our Accessibility issue brief. |
N/A | Accessibility of Products and Services | Please see our Accessibility issue brief, as well as our Universal Design Statement, our AT&T Call Centers site and att.com/accessibility. |
AT&T Material Topic: Online Safety | ||
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N/A | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries | Please see our Responsible Use of Products & Services issue brief. |
GRI 103-2 | The management approach and its components | Please see our Responsible Use of Products & Services issue brief. |
GRI 103-3 | Evaluation of the management approach | Please see our Responsible Use of Products & Services issue brief. |
N/A | Online Safety | Please see our Responsible Use of Products & Services issue brief. |
AT&T Material Topic: Affordability | ||
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N/A | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries | Please see our Connectivity for Rural Areas & Undersubscribed Populations issue brief. |
GRI 103-2 | The management approach and its components | Please see our Connectivity for Rural Areas & Undersubscribed Populations issue brief. |
GRI 103-3 | Evaluation of the management approach | Please see our Connectivity for Rural Areas & Undersubscribed Populations issue brief. |
N/A | Affordability | Please see our Connectivity for Rural Areas & Undersubscribed Populations issue brief and att.com/access. |
AT&T Material Topic: Products and Services that Enable Social and Environmental Benefit | ||
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N/A | ||
Standard Disclosure | Disclosure Title | Location |
GRI 103-1 | Explanation of the material topic and its Boundaries | Please see our Climate Change and Innovation for Social Good issue briefs. |
GRI 103-2 | The management approach and its components | Please see our Climate Change and Innovation for Social Good issue briefs. |
GRI 103-3 | Evaluation of the management approach | Please see our Climate Change and Innovation for Social Good issue briefs. |
N/A | Products and Services that Enable Social and Environmental Benefits | Please see our Climate Change and Innovation for Social Good issue briefs. |
Please see our Connectivity for Rural Areas & Undersubscribed Populations, Community Engagement and Network Architecture & Reliability issue briefs. |
Please see our Responsible Use of Products & Services issue brief. |
Please see our Responsible Use of Products & Services issue brief. |
Please see our Community Engagement issue brief. |
Please see our Community Engagement issue brief. |
Please see our Community Engagement issue brief. |
Please see our Community Engagement issue brief. |