AT&T Waiving Overage Charges For Those Affected By Tennessee Wildfires

We know that whether you’ve evacuated to a safer place or are trying to stay connected to loved ones, you’re probably using your phone more and we want to help.

Talk, text, and data usage from November 28 to December 3 will not result in overage charges for post-paid customers.**

For AT&T GoPhone customers, we’ll extend their payment date for voice and text service from November 28 to December 3.                                     

This applies to residents in the following zip codes:

37738

37764

37862

37863

37864

37865

37868

37876

(If charges appear on your bill, they will be credited in the one to follow)

We’ve deployed charging stations for those without power at the following locations:

• Rocky Tops Sports Complex, 1870 Sports World Blvd, Gatlinburg
• Sevierville AT&T store, 620 Parkway, Sevierville

We ask customers to follow these tips to help keep lines open for emergency personnel, as evacuations and aftermath all tax network resources.  

• Text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. Nearly all of AT&T wireless devices are text capable. Depending on your text or data plan, additional charges may apply.
• Be prepared for high call volume. During an emergency, many people are trying to use their phones at the same time. This may congest the network, leading to “fast busy” signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then try the call again. This allows your original call data to clear the network before you try again.
• Keep non-emergency calls to a minimum. Limit your calls to the most important ones. Chances are many people will try to call loved ones, friends and business associates. 

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

** Customer location and usage waiver will be based on account billing address.