Key takeaways:
- AT&T to introduce its first consumer converged feature with Internet Backup, which keeps customers online with a reliable cellular connection to their gateway if fiber becomes unavailable.
- The solution uses existing equipment many customers already have, offering connectivity with no additional wireless plan needed.
- Customers who have both AT&T Fiber and an eligible wireless plan with us can easily set it up in 4 taps through the Smart Home Manager app.
AT&T is proud to announce the launch of its first seamless converged experience for consumers with our new Internet Backup feature.
Starting next week, Internet Backup will roll out on our latest gateways1 across our fiber footprint, providing consumers who activate the feature with cellular backup in the event of fiber network disruption. Keeping our customers connected is what matters most, and while AT&T Fiber has over 99.9% proven reliability2, we want our customers to stay connected when they need it most.
To activate Internet Backup, customers with both AT&T Fiber and an eligible AT&T unlimited postpaid wireless plan3 will receive a notification via the Smart Home Manager app when their gateway is updated, as long as their smartphone is within reach of it. The app will guide them through a few simple steps that takes just 4 taps to enable from their smartphone.
Enable Internet Backup in 4 easy steps!
Enable Internet Backup in 4 easy steps!
Once completed, Internet Backup will automatically kick in if there’s an AT&T Fiber network disruption and your smartphone is near the gateway. Wireless service will remain active until fiber service is restored. Plus, customers can rest easy knowing they can stay connected without time constraints and no additional cost. And to keep things simple, the network will switch back to fiber automatically when it’s restored, with no action needed from the customer.
“At AT&T, Internet Backup was designed with the customer at the center. Instead of requiring customers to buy new equipment or sign up for additional wireless plans, we are deploying the feature on existing devices at no extra cost,” said Erin Scarborough, Senior Vice President, Product Management at AT&T. “More customers choose AT&T as their converged provider for world-class connectivity, and we’re excited to bring our expertise together in this new offering.”
This launch furthers AT&T's leadership in converged 5G and fiber connectivity, which only we have at scale. AT&T Fiber is the nation’s largest4 and fastest internet provider with the most reliable speeds5 and we have the largest wireless coverage in North America6, covering 99% of the U.S. population.7 About 4 out of every 10 AT&T Fiber households also choose AT&T as their wireless provider. Additionally, our share of postpaid phone subscribers within the AT&T Fiber footprint is roughly 500 basis points higher than our national average.8
This is yet another step in our journey to expanding our connectivity portfolio and furthering our focus on the convergence of wireless and fiber technologies.
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