Network Status

Nov. 14, 2018, 3:56 p.m.

We know communication is crucial, which is why we have opened our network to other carriers’ customers. During times of disaster, all those affected should have the connectivity they need to communicate with friends and family. 

Overall, our network continues to perform well and is currently operating at above 99% of normal in both Northern and Southern California. As our teams deploy network recovery assets, and repair equipment damaged by fire or power outages, customers should experience an improvement in their services.

We continue working hard to ensure those affected have the connectivity they need when it matters most. 

AT&T's Network Arsenal in Action

Nov. 15, 2018, 8:30 p.m.

The fire situation across California remains dire. As work to combat the ongoing fires continues, we remain committed to keeping our customers, FirstNet subscribers and public safety agencies connected.

Our Network Disaster Recovery team has deployed portable cell sites, or SatCOLTs (Cell on Light Trucks), to Pleasant Valley Baptist Church at 13539 Garner Lane, Chico, CA.

These mobile cell sites will provide crucial connectivity for customers and first responders in areas where traditional cell sites have been damaged or affected by power outages. We will reallocate resources as service improves, as well as deploy portable generators and additional equipment as necessary.

Charging Stations at Local Shelters

Nov. 14, 2018, 3:57 p.m.

Those affected by the Camp, Woolsey, and Hill Fires can recharge their devices at any of our open retail locations, including evacuation shelters throughout the area. Locations of these shelters include:

  • Pierce College: 6201Winnetka Ave, Woodland Hills, CA
  • California Lutheran University: 60 W Olsen Rd, Thousand Oaks, CA
  • Yuba-Sutter Fairgrounds: 442 Franklin Ave, Yuba City, CA
  • Pleasant Valley Baptist Church: 13539 Garner Lane, Chico, CA
  • Butte County Fairgrounds: 199 E Hazel St, Gridley, CA
  • Bidwell Junior High School: 2376 North Ave, Chico, CA
  • East Avenue Church: 1184 East Ave, Chico, CA

AT&T Donating to Support Affected Communities

Nov. 10, 2018, 7:25 p.m.

We are donating $150,000 to aid communities impacted by the wildfires in Northern California and Southern California. We will work with local communities and officials to direct the donations where they can be most beneficial.

In addition, we have provided resources for evacuees at shelters, issued credits and waived charges to provide unlimited talk, text and data access for our customers and activated a text-to-give campaign benefiting the American Red Cross.

How You Can Help People Affected by the California Wildfires

Nov. 9, 2018, 4:33 p.m.

Help people affected by California Wildfires. Click here or text “CAWILDFIRES” to 90999 to give $10* that enables the Red Cross to respond to and help people recover from this disaster. 

 

*Donations will appear on your wireless bill, or be deducted from your prepaid balance. All purchases must be authorized by account holder. Must be 18 years of age or have parental permission to participate. Message and Data Rates May Apply. Text STOP to 90999 to STOP. Text HELP to 90999 for HELP. Full Terms and Privacy Policy:hmgf.org/t. Visit redcross.org for additional information. 

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