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Oct. 16, 2026. 10:45 a.m. CT

AT&T Contributes $100,000 to Support Communities Affected by Hurricane Isaias

Donation builds on AT&T's ongoing efforts to restore connectivity, support first responders, and help Alabama and Florida communities recover

AT&T is contributing $100,000 to help communities recover and rebuild following Hurricane Isaias. This support will be directed to the following organizations:

  • The United Way of Southwest Alabama ($50,000)
  • Volunteer Florida ($50,000)

These donations are part of AT&T's broader response to Hurricane Isaias, which includes restoring network connectivity, deploying emergency communications equipment, supporting first responders, and providing relief to customers in impacted communities.

“We know how devastating hurricanes can be for Alabama families and communities, and we also know the resilience it takes to recover. This contribution reflects AT&T’s commitment to standing alongside our neighbors and supporting the organizations helping Alabamians rebuild and move forward,” said Cleo Washington, President of AT&T Alabama.

“AT&T's $50,000 commitment is an important investment in the recovery of Alabama communities affected by Hurricane Isaias,” said Justine Bixler, President and CEO of United Way of Southwest Alabama. “Recovery takes collaboration, and this contribution will help local United Ways connect resources with organizations that understand the needs of their communities. We appreciate AT&T stepping forward to help our neighbors during this critical time.”

“When a hurricane strikes, Floridians come together to help their neighbors, and AT&T is proud to be part of that effort,” said Joe York, President of AT&T Florida. “Our contribution to Volunteer Florida will help communities recover and rebuild, while our teams continue working to keep customers and first responders connected. We're committed to standing with Florida communities long after the storm has passed.”

“Volunteer Florida is incredibly grateful to AT&T for its generous support of the Florida Disaster Fund and continued commitment to Floridians in times of need,” said Volunteer Florida CEO Josie Tamayo. “The road to recovery following a disaster requires strong partnerships, and contributions like this help provide resources to communities impacted by Hurricane Isaias. We are thankful to AT&T for once again stepping up to support Florida’s response and recovery efforts.”

AT&T’s wireless network is operating normally across Alabama and Florida. A small number of areas still need extensive repairs, and our teams are focused on restoring service there as quickly and safely as possible.

Since Hurricane Isaias made landfall, AT&T has been working to help affected communities recover and stay connected. Our support includes:

  • Customer relief: AT&T is waiving overage charges and providing unlimited talk, text and data for eligible postpaid and prepaid wireless customers in impacted ZIP codes from October 9, 2026 through November 7, 2026.
  • Community assistance: AT&T has deployed Community Response Trucks to northwest Florida, providing residents with access to device charging, Wi-Fi, water and personal hygiene supplies. Additional charging stations and complimentary Wi-Fi are available in Santa Rosa County through AT&T's collaboration with the Information Technology Disaster Resource Center (ITDRC).
    • With the ITDRC, we deployed our Mobile Connectivity Center (MCC) to support communities affected by the storm. This 48-foot mobile resource hub features 16 laptop workstations with Wi-Fi and internet access, nine digital display screens, and device-charging stations.
  • Network restoration: Our Network Disaster Recovery (NDR) team established staging yards across Alabama and Florida, with a crew of support team members ready to respond to the hardest-hit areas. We deployed several recovery assets to impacted areas, including mobile cell sites, generators and emergency communications equipment.

AT&T's response also includes coordination with local, state and federal emergency management officials, along with ongoing support for public safety agencies through FirstNet®, Built with AT&T– the only network built with and for America’s first responders. As public safety’s partner, we prioritize first responders’ emergency communications needs to support their critical operations across the impacted areas.

  • Led by former first responders, the FirstNet Response Operations Group™ (ROG) was on the ground guiding the deployment of dedicated FirstNet network assets.
  • ROG has responded to 20 requests from public safety in Alabama and Florida.

For generations, millions of customers have trusted AT&T to keep them connected. That responsibility is especially important when disaster strikes, and we remain committed to supporting our customers and communities throughout their recovery.

FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners

 

About AT&T

We help more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to greater possibility. From the first phone call 150+ years ago to our 5G wireless and multi-gig internet offerings today, we @ATT innovate to improve lives. For more information about AT&T Inc. (NYSE:T), please visit us at about.att.com. Investors can learn more at investors.att.com.

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Oct. 9, 2026, 4:29 p.m. CT

Our thoughts are with those impacted by Hurricane Isaias. To help our wireless customers stay connected through this difficult time, we are waiving overage charges to provide unlimited talk, text, and data for AT&T Postpaid & Prepaid customers with billing addresses in zip codes* across affected areas from Oct. 9, 2026 through Nov. 7, 2026.

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice, and text charges.

 

Alabama

00184, 36401, 36425, 36426, 36427, 36429, 36431, 36432, 36436, 36439, 36441, 36444, 36445, 36446, 36449, 36451, 36454, 36457, 36458, 36460, 36461, 36462, 36470, 36471, 36473, 36475, 36480, 36481, 36482, 36501, 36502, 36503, 36504, 36505, 36507, 36509, 36511, 36512, 36513, 36515, 36518, 36520, 36521, 36522, 36523, 36524, 36525, 36526, 36527, 36528, 36529, 36530, 36532, 36533, 36534, 36535, 36536, 36537, 36538, 36539, 36540, 36541, 36542, 36543, 36544, 36545, 36547, 36548, 36549, 36550, 36551, 36553, 36555, 36556, 36558, 36559, 36560, 36561, 36562, 36564, 36567, 36568, 36569, 36570, 36571, 36572, 36574, 36575, 36576, 36577, 36578, 36579, 36580, 36581, 36582, 36583, 36584, 36585, 36586, 36587, 36590, 36601, 36602, 36603, 36604, 36605, 36606, 36607, 36608, 36609, 36610, 36611, 36612, 36613, 36614, 36615, 36616, 36617, 36618, 36619, 36621, 36622, 36623, 36625, 36626, 36628, 36630, 36631, 36633, 36640, 36641, 36644, 36652, 36660, 36663, 36670, 36671, 36675, 36685, 36688, 36689, 36690, 36691, 36693, 36695, 36727, 36762, 36784

Florida

32320, 32321, 32322, 32323, 32328, 32329, 32334, 32335, 32360, 32401, 32402, 32403, 32404, 32405, 32406, 32407, 32408, 32409, 32410, 32411, 32412, 32413, 32417, 32420, 32421, 32422, 32423, 32424, 32425, 32426, 32427, 32428, 32430, 32431, 32432, 32433, 32434, 32435, 32437, 32438, 32439, 32440, 32442, 32443, 32444, 32445, 32446, 32447, 32448, 32449, 32452, 32454, 32455, 32456, 32457, 32459, 32460, 32461, 32462, 32463, 32464, 32465, 32466, 32501, 32502, 32503, 32504, 32505, 32506, 32507, 32508, 32509, 32511, 32512, 32513, 32514, 32516, 32520, 32521, 32522, 32523, 32524, 32526, 32530, 32531, 32533, 32534, 32535, 32536, 32537, 32538, 32539, 32540, 32541, 32542, 32544, 32547, 32548, 32549, 32550, 32559, 32560, 32561, 32562, 32563, 32564, 32565, 32566, 32567, 32568, 32569, 32570, 32571, 32572, 32573, 32574, 32575, 32576, 32577, 32578, 32579, 32580, 32581, 32582, 32583, 32588, 32589, 32590, 32591, 32592, 32593, 32594, 32595, 32596, 32597, 32598

Mississippi

39362, 39451, 39452, 39456, 39461, 39501, 39502, 39503, 39505, 39506, 39507, 39530, 39531, 39532, 39533, 39534, 39535, 39540, 39546, 39552, 39553, 39555, 39560, 39561, 39562, 39563, 39564, 39565, 39566, 39567, 39568, 39569, 39571, 39573, 39574, 39577, 39581, 39595

*View zip codes
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Oct. 14, 2026, 3:36 p.m. CT

AT&T and ITDRC have deployed their Mobile Connectivity Center (MCC) to support communities affected by the storm. This 48-foot mobile resource hub features 16 laptop workstations with Wi-Fi and internet access, nine digital display screens, and device-charging stations. The MCC is powered by an on-site generator and equipped with air conditioning and heating.

The Mobile Connectivity Center is currently located at:

Clyde L. Gracey Community Center

  • 5629 Byrom St. Milton, FL 32570
  • Hours of operation: 6 a.m.–10 p.m. CT through Oct. 15.
AT&T’s Mobile Connectivity Center stationed in Milton, FL.

AT&T’s Mobile Connectivity Center stationed in Milton, FL.

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Oct. 13, 2026, 10:27 a.m. CT

Community Support

To support those who have been displaced or remain without power, we’ve deployed our Community Response Trucks to the Florida Panhandle, offering device charging, Wi-Fi, personal hygiene kits* and water* to the following locations today:

  • AT&T Pace Store
    • 4749 US Highway 90, Pace, FL 32571
    • Hours of Operation: 9 a.m. – 4 p.m. CT
    • Two Community Response Trucks will be on site.
    • A food truck will also provide free food* to the public beginning at 12 p.m. CT.
  • University of West Florida
    • 11000 University Parkway (Parking Lot B), Pensacola, FL
    • Hours of Operation: 9 a.m. – 4 p.m. CT

Network Restoration Progress

Staying connected matters, especially after a storm. Since Hurricane Isaias made landfall, we’ve restored service to more than 98% of affected cell sites. Our wireless network is now operating at more than 99% of normal in Alabama, with normal operations in Florida, Georgia, Louisiana and Mississippi. Our teams will continue working around the clock to restore service for every customer as quickly and safely as possible.

*while supplies last

Oct. 12, 2026, 10:49 a.m. CT | Updated Oct. 12, 2026, 2:13 p.m. CT

Community Support

We understand how critical it is to stay connected. To support those who have been displaced or remain without power, we’ve deployed our Community Response Trucks to the Florida Panhandle, offering device charging, Wi-Fi, personal hygiene kits and water to the following locations:

  • University of West Florida
    • 11000 University Parkway (Parking Lot B), Pensacola, FL
    • Hours of Operation: 9 a.m. – 4 p.m. CT
  • Morgan Sports Complex
    • 4200 Indian Bayou Trail, Destin, FL
    • Hours of Operation: 9 a.m. – 4 p.m. CT

Additionally, AT&T and the non-profit Information Technology Disaster Resource Center have deployed connectivity resources to the following location:

Charging stations with complimentary Wi-Fi:

  • Santa Rosa County
    • 3948 HWY 90, Pace, FL 32571

These connectivity resources are available 24/7 and will remain in place as long as needed. We are also supporting the Florida National Guard with these resources at the Eglin Air Force Base.

We continue to offer 25% off power accessories at select AT&T Retail and participating Authorized Retail locations across Mississippi, Alabama, Southern Louisiana and the Florida Panhandle to help keep our customers connected. This offer has been extended through Sunday, Oct. 18, 2026.

AT&T Community Response Truck in Pensacola, FL.

AT&T Community Response Truck in Pensacola, FL.

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Device charging station in Pensacola, FL.

Device charging station in Pensacola, FL.

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Oct. 11, 2026, 1:50 p.m. CT

As our recovery and cleanup work continues, we ask communities to be mindful that lines on the ground are providing critical connections. Please do not cut any lines on the ground and do not disrupt equipment – whether generators or other infrastructure.

Network Restoration Progress

We know staying connected matters, and we’ll continue sharing updates as restoration work moves forward. Our teams are making strong progress in the hardest-hit areas, with restoration improving 80% over the past 24 hours as additional crews work to restore service. Despite the storm’s initial impacts, our wireless network is operating at more than 99% of normal in Alabama, Florida and Mississippi, and normally in Georgia and Louisiana. To help more people stay connected, we’re also allowing customers of other carriers to roam on our network in certain hard-hit areas.

Our Network Disaster Recovery (NDR) team continues to deploy equipment and resources where they’re needed most, with more than 60 assets already deployed. The team is focused on communities still experiencing service disruptions and is working to restore connections as quickly and safely as possible.

Public Safety Support

The FirstNet Response Operations Group™ (ROG) continues to support first responders and help keep critical communications running. The team is responding to requests for deployable equipment, prioritizing generators for critical locations and has several assets already in service.

Customer Service Information

Some customers in affected areas may still be experiencing home phone and internet service interruptions due to storm damage and commercial power outages. Customers experiencing issues with their AT&T service can reach us at att.com, on the myAT&T app or over the phone at 800-288-2020. Wireline customers can also visit att.com/outages to sign up for one-time service restoration texts.

LEO Cell Trailer (LCT) on-air in Walton County, FL.

LEO Cell Trailer (LCT) on-air in Walton County, FL.

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Network Disaster Recovery (NDR) Equipment Yard supporting the impacted area.

Network Disaster Recovery (NDR) Equipment Yard supporting the impacted area.

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FirstNet Response Communications Vehicle (RCV) supporting the Walton County, FL Emergency Operations Center.

FirstNet Response Communications Vehicle (RCV) supporting the Walton County, FL Emergency Operations Center.

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Oct. 10, 2026, 2:31 p.m. CT

Keeping You Connected

We’re here to support communities affected by Hurricane Isaias. Since the storm made landfall last night, some customers—primarily in parts of Florida and Alabama—have experienced wireless service disruptions. As conditions allow, our teams are working quickly and safely to reach affected areas, assess damage and restore service.

Customers in affected areas may also experience home phone and internet service disruptions caused by commercial power outages and storm damage. All major network facilities remain online, though some are operating on backup power. Where facilities are safely accessible, crews are deploying additional backup power and refueling generators to help keep customers connected.

As our recovery and cleanup work continues, we ask communities to be mindful that lines on the ground are providing critical connections. Please do not cut any lines on the ground and do not disrupt equipment – whether generators or other infrastructure.

Rapid Response

Our Network Disaster Recovery (NDR) team has strategically established staging yards across Alabama and Florida with a fleet of network restoration assets and equipment, and a crew of support team members ready to respond to the hardest-hit areas. Additionally, the FirstNet Response Operations Group™ (ROG) is on the ground and has liaisons engaged in state Emergency Operations Centers, as well as with local, state and federal agencies to help ensure public safety needs are met.

Retail Store Information

Some of our retail stores in the impacted area are closed or have modified hours. Please check online before you make your visit.

Customer Relief

If you’ve been affected by the storm, please check the Supporting Our Customers section on this page for details on our latest customer relief offer. We’ll continue monitoring the storm’s path and sharing additional network status updates until service is restored across all affected areas.

A FirstNet Compact Rapid Deployable (CRD) is prepped for deployment in Dothan, AL.

A FirstNet Compact Rapid Deployable (CRD) is prepped for deployment in Dothan, AL.

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Generators arrive at Network Disaster Recovery (NDR) basecamp in Dothan, AL.

Generators arrive at Network Disaster Recovery (NDR) basecamp in Dothan, AL.

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AT&T Network Disaster Recovery (NDR) vehicles in Pensacola, Florida. 

AT&T Network Disaster Recovery (NDR) vehicles in Pensacola, Florida.

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Oct. 9, 2026, 4:29 p.m. CT

We’re Ready to Help Keep Gulf Coast Communities Connected

Our thoughts are with everyone in the projected path of Hurricane Isaias as the storm moves closer to landfall. Our teams have spent the week prepping and are ready with the industry’s largest and most advanced disaster response program to help keep communications running. We have restoration crews on standby, and our disaster recovery teams are prepared to deploy a fleet of network equipment to affected areas, as soon as it’s safe to do so.

Our network is currently operating normally across Alabama, Florida, Louisiana and Mississippi. We’ll continue monitoring it around the clock for any potential impacts.

As public safety’s partner, the FirstNet®, Built with AT&T team is on the ground to support first responders. The FirstNet Response Operations Group™ (ROG) is prepared and ready to deploy dedicated FirstNet assets and other solutions to further support emergency communications. Additionally, our FirstNet liaisons are in contact with federal, state and local officials regarding our deployment efforts to support public safety and the communities in the impact region.

AT&T Network Disaster Recovery (NDR) support team members at Isaias generator yard.

AT&T Network Disaster Recovery (NDR) support team members at Isaias generator yard.

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Generators ready for deployment at our Mississippi staging yard.

Generators ready for deployment at our Mississippi staging yard.

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AT&T and FirstNet disaster recovery assets staged and ready for Hurricane Isaias restoration deployment.

AT&T and FirstNet disaster recovery assets staged and ready for Hurricane Isaias restoration deployment.

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Updates will be posted to this page throughout the storm and during our recovery work. Our focus remains on keeping our employees safe and our customers, first responders and communities connected.

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AT&T Prepares for Tropical Storm Isaias, Shares Tips to Help Customers Stay Connected

Oct. 7, 2026, 12:14 p.m. CT | Updated Oct. 8, 2026, 2:53 p.m. CT

Key Takeaways:

  • AT&T teams are preparing for Tropical Storm Isaias in the Gulf Coast region.
  • The AT&T Weather Operations Center is monitoring conditions to help reduce possible impacts to our network, while prioritizing employee safety.
  • The FirstNet Response Operations Group™ (ROG) – led by a dedicated team of former first responders – is working around the clock to support public safety’s emergency communications and has liaisons engaged with local and federal agencies.

As Tropical Storm Isaias approaches the Gulf Coast, AT&T is ready to help keep customers, first responders and communities connected. Our Network Disaster Recovery (NDR) and the FirstNet Response Operations Group™ (ROG) are on their way to the region as local Network teams complete their preparedness checklists. Additionally, the AT&T Weather Operations Center is monitoring conditions to help reduce possible impacts to our network, while prioritizing employee safety.

Current network preparations include:

  • Deploying and refueling generators at our cell sites and switch facilities in the anticipated impact area.
  • Testing back-up batteries at cell sites.
  • Protecting our physical facilities against flooding.

“Our priority during any disaster is the safety of our employees and keeping first responders, our customers and communities connected,” said Corey Anthony, SVP – Network Operations, AT&T. “Our disaster recovery teams prepare throughout the year for moments like this and are prepared to deploy network equipment, as needed. We’re also closely linked with public officials in their storm response efforts.”

AT&T’s NDR program is the largest in the country. We have more than 750 pieces of specialized response equipment available for quick deployment, including:

  • Mobile cell sites and mobile command centers
  • Flying COWs® (Cell on Wings)
  • Drones for assessing cell site damage
  • Emergency communications vehicles
  • Basecamp operations with sleeping bunks, bathrooms, showers, kitchen and meals ready-to-eat (MREs)
  • Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
  • Internal and external resources for initial assessment and recovery efforts

We’re dedicated to reliably connecting first responders with FirstNet®, Built with AT&T – America’s public safety network. FirstNet ROG – led by a dedicated team of former first responders – is working around the clock to support public safety’s emergency communications and has liaisons engaged with local and federal agencies. In addition to the 750+ AT&T assets, no other provider has deployable network assets dedicated solely and exclusively to public safety. There are more than 190 land-based and airborne portable cell sites available to public safety on FirstNet at no additional charge. Agencies can request emergency deployable support via FirstNet Central or by calling dedicated FirstNet care at 800.574.7000.

We encourage customers and residents in potentially impacted areas to prepare now. Below are a few quick tips to help you stay connected. For more information, visit https://about.att.com/pages/disaster-recovery/planning-ahead.

  • Use satellite if needed: iPhone 14+ (iOS 16.1/18): Emergency services & messages via satellite / Google Pixel 9: Text emergency services via satellite. For more information on availability and how to use, visit here for iPhone and here for Pixel.
  • Save battery life: During a power outage, use power-save mode, turn off Bluetooth and Wi-Fi, delete unused apps, or enable Airplane Mode.
  • Keep mobile devices charged: Fully charge devices before a weather event and keep backup power, like a car charger, battery pack or multi-port charger, handy.
    • We are offering 25% off power accessories at select AT&T Retail and participating Authorized Retail locations across Mississippi, Alabama, Southern Louisiana and the Florida Panhandle to help keep our customers connected throughout the storm. This offer is valid through Tuesday, Oct. 13, 2026.   
  • Keep your mobile devices dry: Protect phones in a water-resistant case, floating waterproof case, or a sealed plastic bag.
  • Protect vital documents: Store insurance and medical papers to the cloud or computer for easy access from any device.
  • Have a family communications plan: Review the plan with your family and choose an out-of-area contact in case your family is separated.
  • Update emergency contacts: Store key numbers in your phone (police, fire, hospital, family).
  • Stay informed: Use mobile devices for weather updates if home phones go out.
  • Take advantage of your smartphone’s features: Photograph and record any damage for insurance claims. Use GPS to help find evacuation routes or track a family member’s location.
  • Limit non-emergency calls: High call volumes can cause delays; hang up and try again if needed.
  • Try texting: Texts often go through faster than calls during network congestion.

FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.

 

About AT&T

We help more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to greater possibility. From the first phone call 150+ years ago to our 5G wireless and multi-gig internet offerings today, we @ATT innovate to improve lives. For more information about AT&T Inc. (NYSE:T), please visit us at about.att.com. Investors can learn more at investors.att.com.

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AT&T’s Mobile Connectivity Center stationed in Milton, FL.
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AT&T Community Response Truck in Pensacola, FL.

AT&T Community Response Truck in Pensacola, FL.

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Device charging station in Pensacola, FL.

Device charging station in Pensacola, FL.

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LEO Cell Trailer (LCT) on-air in Walton County, FL.

LEO Cell Trailer (LCT) on-air in Walton County, FL.

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Network Disaster Recovery (NDR) Equipment Yard supporting the impacted area.

Network Disaster Recovery (NDR) Equipment Yard supporting the impacted area.

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FirstNet Response Communications Vehicle (RCV) supporting the Walton County, FL Emergency Operations Center.

FirstNet Response Communications Vehicle (RCV) supporting the Walton County, FL Emergency Operations Center.

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A FirstNet Compact Rapid Deployable (CRD) is prepped for deployment in Dothan, AL.

A FirstNet Compact Rapid Deployable (CRD) is prepped for deployment in Dothan, AL.

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Generators arrive at Network Disaster Recovery (NDR) basecamp in Dothan, AL.

Generators arrive at Network Disaster Recovery (NDR) basecamp in Dothan, AL.

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AT&T Network Disaster Recovery (NDR) vehicles in Pensacola, Florida. 

AT&T Network Disaster Recovery (NDR) vehicles in Pensacola, Florida.

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AT&T Network Disaster Recovery (NDR) support team members at Isaias generator yard.

AT&T Network Disaster Recovery (NDR) support team members at Isaias generator yard.

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Generators ready for deployment at our Mississippi staging yard.

Generators ready for deployment at our Mississippi staging yard.

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AT&T and FirstNet disaster recovery assets staged and ready for Hurricane Isaias restoration deployment.

AT&T and FirstNet disaster recovery assets staged and ready for Hurricane Isaias restoration deployment.

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Utilize satellite communications if cellular coverage is not available.

If you have an iPhone 14 or newer that is updated to iOS 16.1 you may be able to connect with emergency services via satellite. If your iPhone 14 or newer is updated to iOS 18 you may be able to send messages and connect with emergency services via satellite. If you have a Google Pixel 9 you may be able to connect with emergency services through text via satellite. For more information on availability and how to use, visit here for iPhone and here for Pixel.
 


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