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Latest Updates

Sept. 27, 2026, 10:12 a.m. HST

Our hearts are with everyone affected by Nolo, as well as the other major storms that have recently impacted Hawaii. Overall, our wireless network remained strong throughout the storm and is now operating normally across the state. 

AT&T Network Disaster Recovery (NDR) team members responded quickly to affected areas of Hilo and worked to restore connectivity. We deployed an LECP (Low-earth orbit (LEO) Emergency Communication Portable) to accelerate recovery. LECPs are roughly the size of carry-on luggage, and these lightweight devices provide alternative backhaul to quickly restore service when traditional connections are disrupted or damaged.

We also continue to refuel generators supporting cell sites affected by power outages and will do so until power returns. In times like these, the essential need for dependable connectivity becomes especially clear. With more than $1 billion invested since its inception three decades ago, our Network Disaster Recovery (NDR) program stands as the largest of its kind in the industry.

Alongside NDR, the FirstNet Response Operations Group™ (ROG) continues to coordinate on the ground with local officials and response partners to help ensure dedicated, reliable connectivity for public safety.

Sept. 26, 2026, 10:10 a.m. HST

Network Status

We understand how important it is to stay connected during disaster events. As Hurricane Nolo continues to deliver heavy rain and high winds, our wireless network is experiencing only minor disruptions in parts of Hawaii and Maui Counties. Additionally, our network is operating at more than 99% of normal across Hawaii.

Rapid Response

Our teams have been busy prepping for Nolo and are ready to respond on the ground. We have restoration crews on standby and our disaster recovery teams are staged and prepared to deploy a fleet of specialized response equipment to affected areas, as soon as it’s safe to do so.

Ahead of the storm, AT&T’s Network Disaster Recovery (NDR) team delivered additional 30-kilowatt generators to Honolulu, reinforcing deployable assets already positioned across the islands. As the industry’s largest disaster-response program, NDR helps keep critical communications running when disasters strike.

Alongside NDR, the FirstNet Response Operations Group™ (ROG) – led by former first responders – is also on the ground supporting first responders and guiding the deployment of dedicated FirstNet assets. Our FirstNet liaisons are engaged with federal, state, and local officials to help meet the critical communication needs of public safety agencies across Hawaii.

Your Connection, Our Priority

With support from the AT&T Weather Operations Center (AWOC), we’re closely tracking Nolo’s path and will continue updating this page with the latest details. As always, our focus remains on keeping our employees safe and our customers, first responders, and communities connected.

Additional AT&T Network Disaster Recovery (NDR) generators delivered to Honolulu, reinforcing deployable assets already positioned across the islands.

Additional AT&T Network Disaster Recovery (NDR) generators delivered to Honolulu, reinforcing deployable assets already positioned across the islands.

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Additional AT&T Network Disaster Recovery (NDR) generators will be available for deployment in priority areas statewide.

Additional AT&T Network Disaster Recovery (NDR) generators will be available for deployment in priority areas statewide.  

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AT&T Prepares for Tropical Storm Nolo, Shares Tips to Help Customers Stay Connected

Sept. 23, 2026, 12:33 p.m. HST

Key Takeaways:

  • AT&T teams are preparing for Tropical Storm Nolo in Hawaii.
  • The AT&T Weather Operations Center is monitoring conditions to help reduce possible impacts to our network, while prioritizing employee safety.
  • FirstNet®, Built with AT&T – America’s public safety network – is deploying personnel to Hawaii ahead of potential landfall.

AT&T is preparing to help keep customers, first responders, and communities connected as Tropical Storm Nolo moves closer to Hawaii. Our Network and AT&T Network Disaster Recovery (NDR) teams are completing their preparedness checklists, while the AT&T Weather Operations Center monitors conditions to help reduce possible impacts to our network, while prioritizing employee safety.

Current network preparations include:

  • Deploying and refueling generators at our cell sites and switch facilities in the anticipated impact area.
  • Testing back-up batteries at cell sites.
  • Protecting our physical facilities against flooding.

“Our priority during any disaster is the safety of our employees and keeping first responders, our customers, and communities connected,” said Corey Anthony, SVP – Network Operations, AT&T. “Our disaster recovery teams prepare throughout the year for moments like this and are prepared to deploy network equipment, as needed. We’re also closely linked with public officials in their storm response efforts.”

AT&T’s NDR program is the largest in the country. We have more than 750 pieces of specialized response equipment available for quick deployment if needed:

  • Mobile cell sites and mobile command centers
  • Flying COWs® (Cell on Wings)
  • Drones for assessing cell site damage
  • Emergency communications vehicles
  • Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
  • Internal and external resources for initial assessment and recovery efforts

Additionally, the FirstNet Response Operations Group™ (ROG) – led by a dedicated team of former first responders – is deploying to Hawaii ahead of potential landfall, working around the clock to support public safety’s emergency communications and has liaisons engaged with local and federal agencies. From tsunamis and flash floods to wildfires and volcanic eruptions, Hawaii is uniquely exposed to natural disasters. Based on local public safety’s direct feedback, as part of the dedicated FirstNet fleet, we have long had deployable assets stationed year-round across Hawaii – our commercial competitors can’t say the same.

In addition to the 750+ AT&T assets, no other provider has deployable network assets dedicated solely and exclusively to public safety. There are more than 190 land-based and airborne portable cell sites available to public safety on FirstNet at no additional charge. Agencies can request emergency deployable support via FirstNet Central or by calling dedicated FirstNet care at 800.574.7000.

We encourage customers and residents in potentially impacted areas to prepare now. Below are a few quick tips to help you stay connected. For more information, visit https://about.att.com/pages/disaster-recovery/planning-ahead.

  • Use satellite if needed: iPhone 14+ (iOS 16.1/18): Emergency services & messages via satellite / Google Pixel 9: Text emergency services via satellite. For more information on availability and how to use, visit here for iPhone and here for Pixel.
  • Save battery life: During a power outage, use power-save mode, turn off Bluetooth and Wi-Fi, delete unused apps, or enable Airplane Mode.
  • Keep mobile devices charged: Fully charge devices before a weather event and keep backup power, like a car charger, battery pack, or multi-port charger, handy.
  • Keep your mobile devices dry: Protect phones in a water-resistant case, floating waterproof case, or a sealed plastic bag.
  • Protect vital documents: Store insurance and medical papers to the cloud or computer for easy access from any device.
  • Have a family communications plan: Review the plan with your family and choose an out-of-area contact in case your family is separated.
  • Update emergency contacts: Store key numbers in your phone (police, fire, hospital, family).
  • Stay informed: Use mobile devices for weather updates if home phones go out.
  • Take advantage of your smartphone’s features: Photograph and record any damage for insurance claims. Use GPS to help find evacuation routes or track a family member’s location.
  • Limit non-emergency calls: High call volumes can cause delays; hang up and try again if needed.
  • Try texting: Texts often go through faster than calls during network congestion.

FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.

 

About AT&T

We help more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to greater possibility. From the first phone call 150+ years ago to our 5G wireless and multi-gig internet offerings today, we @ATT innovate to improve lives. For more information about AT&T Inc. (NYSE:T), please visit us at about.att.com. Investors can learn more at investors.att.com.

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Utilize satellite communications if cellular coverage is not available.

If you have an iPhone 14 or newer that is updated to iOS 16.1 you may be able to connect with emergency services via satellite. If your iPhone 14 or newer is updated to iOS 18 you may be able to send messages and connect with emergency services via satellite. If you have a Google Pixel 9 you may be able to connect with emergency services through text via satellite. For more information on availability and how to use, visit here for iPhone and here for Pixel.
 


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