Hurricane Sally

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Network Update

September 22, 2020 11:55 a.m. CST

Overall our wireless network is operating normally in all areas impacted by Hurricane Sally. We are working to restore service for some wireline customers who may be experiencing service disruptions caused by extensive flooding, storm damage and commercial power outages. We have made significant progress in restoration efforts. In fact, our teams have been working around the clock and have restored nearly 94% of physical wireline locations. Our teams and FirstNet liaisons are in contact with federal, state and local officials on our deployment efforts to support public safety and the communities in the storm’s path.

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Customer Relief

AT&T Continues to Extend Relief to Customers Affected by Hurricane Sally

September 18, 2020 8:30 p.m. CST

We continue to extend relief to AT&T Wireless and AT&T PREPAID customers in areas hardest hit by Hurricane Sally. We are waiving data overage charges from September 19 through September 23 to provide unlimited talk, text and data for customers 195 zip codes in areas across Alabama and Northwest Florida.

^_Alabama

^{_{36401, 36425, 36426, 36427, 36429, 36432, 36436, 36439, 36441, 36444, 36445, 36446, 36449, 36451, 36454, 36457, 36458, 36460, 36461, 36470, 36471, 36473, 36475, 36480, 36481, 36482, 36502, 36503, 36504, 36505, 36507, 36509, 36511, 36512, 36513, 36518, 36521, 36522, 36523, 36524, 36525, 36526, 36527, 36528, 36529, 36530, 36532, 36533, 36535, 36536, 36538, 36539, 36540, 36541, 36542, 36543, 36544, 36545, 36547, 36548, 36549, 36550, 36551, 36553, 36555, 36556, 36558, 36559, 36560, 36561, 36562, 36564, 36567, 36568, 36569, 36571, 36572, 36574, 36575, 36576, 36577, 36578, 36579, 36580, 36581, 36582, 36583, 36584, 36585, 36587, 36590, 36601, 36602, 36603, 36604, 36605, 36606, 36607, 36608, 36609, 36610, 36611, 36612, 36613, 36615, 36616, 36617, 36618, 36619, 36628, 36633, 36640, 36641, 36644, 36652, 36660, 36663, 36670, 36671, 36675, 36685, 36688, 36689, 36691, 36693, 36695, 36727, 36784}}

^{_{Northwest Florida}}

^{_{32422, 32433, 32434, 32435, 32439, 32459, 32461, 32501, 32502, 32503, 32504, 32505, 32506, 32507, 32508, 32509, 32511, 32512, 32513, 32514, 32516, 32520, 32521, 32522, 32523, 32524, 32526, 32530, 32530, 32531, 32533, 32534, 32535, 32536, 32537, 32538, 32539, 32540, 32541, 32542, 32544, 32547, 32548, 32549, 32550, 32559, 32560, 32561, 32562, 32563, 32564, 32565, 32566, 32567, 32568, 32569, 32570, 32570, 32571, 32572, 32577, 32578, 32579, 32580, 32583, 32588, 32591}}

View Zip Codes

We continue to waive data overage charges from September 16 through September 20 to provide unlimited talk, text and data for customers 153 zip codes in counties like Covington, Geneva, Montgomery and more.

^_Alabama

^{_{36016, 36017, 36027, 36072, 36048, 36029, 36053, 36061, 36089, 36015, 36030, 36033, 36037, 36456, 36323, 36330, 36331, 36346, 36453, 36351, 36420, 36421, 36442, 36038, 36455, 36467, 36474, 36476, 36483, 36009, 36028, 36034, 36041, 36042, 36049, 36062, 36071, 36311, 36322, 36362, 36350, 36352, 36360, 36361, 36371, 36374, 36313, 36314, 36316, 36318, 36340, 36344, 36349, 36477, 36375, 35443, 35448, 35462, 36740, 35469, 35491, 36310, 36317, 36345, 36353, 36373, 36312, 36319, 36320, 36321, 36301, 36302, 36303, 36304, 36305, 36343, 36370, 36376, 36032, 36040, 36047, 36752, 36785, 36013, 36036, 36043, 36046, 36052, 36101, 36102, 36103, 36104, 36105, 36106, 36107, 36108, 36109, 36110, 36111, 36112, 36113, 36114, 36115, 36116, 36117, 36118, 36119, 36120, 36121, 36123, 36124, 36125, 36130, 36131, 36132, 36135, 36140, 36141, 36142, 36177, 36191, 36057, 36064, 36065, 36069, 36005, 36010, 36035, 36079, 36081, 36082, 36851, 36856, 36858, 36859, 36860, 36867, 36868, 36869, 36871, 36875, 36720, 36722, 36723, 36726, 36728, 36435, 36741, 36751, 36753, 36766, 36768, 36769}}

View Zip Codes

We previously made credits available and waived overage charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in over 720 zip codes from September 14 through September 18.¹

^_Louisiana

^{_{70718, 70725, 70346, 70728, 70734, 70707, 70737, 70769, 70774, 70778, 70341, 70372, 70390, 70391, 70339, 70393, 70704, 70714, 70801, 70802, 70803, 70804, 70805, 70806, 70807, 70808, 70809, 70810, 70811, 70812, 70813, 70814, 70815, 70816, 70817, 70818, 70819, 70820, 70821, 70825, 70826, 70827, 70831, 70835, 70836, 70837, 70874, 70879, 70884, 70892, 70894, 70895, 70896, 70898, 70739, 70770, 70791, 70722, 70730, 70748, 70761, 70777, 70789, 70721, 70740, 70757, 70764, 70765, 70772, 70776, 70780, 70788, 70036, 70358, 70053, 70054, 70056, 70058, 70059, 70062, 70063, 70064, 70065, 70067, 70072, 70073, 70001, 70002, 70003, 70004, 70005, 70006, 70009, 70010, 70011, 70033, 70055, 70121, 70123, 70181, 70183, 70094, 70096, 70345, 70354, 70355, 70357, 70373, 70374, 70375, 70394, 70301, 70302, 70310, 70711, 70706, 70726, 70727, 70733, 70744, 70754, 70449, 70462, 70785, 70786, 70112, 70113, 70114, 70115, 70116, 70117, 70118, 70119, 70122, 70124, 70125, 70126, 70127, 70128, 70129, 70130, 70131, 70139, 70143, 70146, 70148, 70150, 70151, 70152, 70153, 70156, 70157, 70158, 70161, 70163, 70165, 70170, 70174, 70175, 70176, 70177, 70178, 70179, 70182, 70184, 70185, 70186, 70187, 70189, 70190, 70037, 70038, 70040, 70041, 70050, 70082, 70083, 70091, 70032, 70043, 70044, 70075, 70085, 70092, 70031, 70039, 70030, 70047, 70057, 70070, 70078, 70079, 70080, 70087, 70441, 70453, 70723, 70052, 70743, 70071, 70763, 70086, 70090, 70517, 70519, 70521, 70582, 70340, 70514, 70342, 70522, 70523, 70538, 70540, 70380, 70381, 70392, 70420, 70431, 70433, 70434, 70435, 70437, 70445, 70447, 70448, 70470, 70471, 70452, 70457, 70458, 70459, 70460, 70461, 70469, 70463, 70464, 70049, 70051, 70068, 70069, 70076, 70084, 70421, 70422, 70436, 70401, 70402, 70403, 70404, 70442, 70443, 70444, 70446, 70451, 70454, 70455, 70456, 70465, 70466, 70343, 70344, 70352, 70353, 70356, 70359, 70360, 70361, 70363, 70364, 70377, 70395, 70397, 70426, 70427, 70429, 70438, 70450, 70467, 70710, 70719, 70729, 70767, 70712, 70775, 70782, 70784, 70787}}

^_Mississippi

^{_{39120, 39121, 39122, 39165, 39190, 39633, 39638, 39645, 39664, 39086, 39144, 39150, 39330, 39347, 39355, 39360, 39363, 39059, 39077, 39078, 39083, 39191, 39428, 39119, 39479, 39425, 39401, 39402, 39403, 39404, 39406, 39465, 39630, 39647, 39653, 39661, 39452, 39451, 39456, 39461, 39362, 39520, 39521, 39525, 39556, 39558, 39572, 39522, 39529, 39576, 39530, 39531, 39532, 39533, 39534, 39535, 39540, 39501, 39502, 39503, 39505, 39506, 39507, 39560, 39571, 39574, 39041, 39272, 39056, 39058, 39060, 39066, 39201, 39202, 39203, 39204, 39205, 39206, 39207, 39209, 39210, 39211, 39212, 39213, 39215, 39216, 39217, 39225, 39236, 39269, 39282, 39283, 39284, 39286, 39289, 39296, 39154, 39170, 39174, 39175, 39552, 39553, 39555, 39562, 39563, 39564, 39566, 39567, 39568, 39569, 39581, 39565, 39422, 39439, 39338, 39460, 39348, 39356, 39481, 39366, 39069, 39096, 39668, 39421, 39427, 39474, 39437, 39440, 39441, 39442, 39443, 39459, 39464, 39477, 39480, 39455, 39475, 39482, 39320, 39325, 39326, 39335, 39342, 39301, 39302, 39303, 39304, 39305, 39307, 39309, 39364, 39641, 39654, 39140, 39656, 39663, 39665, 39629, 39601, 39602, 39603, 39662, 39429, 39483, 39643, 39478, 39323, 39057, 39327, 39332, 39336, 39337, 39345, 39426, 39457, 39463, 39466, 39470, 39423, 39462, 39476, 39635, 39652, 39648, 39649, 39657, 39666, 39042, 39043, 39047, 39073, 39232, 39298, 39208, 39288, 39145, 39148, 39151, 39218, 39161, 39167, 39193, 39074, 39080, 39087, 39092, 39098, 39117, 39152, 39359, 39044, 39062, 39082, 39111, 39114, 39149, 39116, 39153, 39168, 39561, 39573, 39577, 38736, 39667, 39156, 39180, 39181, 39182, 39183, 39322, 39367, 39631, 39669}}

^_Alabama

^{_{36507, 36511, 36526, 36527, 36530, 36532, 36533, 36535, 36536, 36542, 36547, 36549, 36550, 36551, 36555, 36559, 36561, 36562, 36564, 36567, 36574, 36576, 36577, 36578, 36579, 36580, 36904, 36908, 36910, 36912, 36913, 36915, 36916, 36919, 36921, 36922, 36727, 36524, 36436, 36446, 36540, 36451, 36545, 36784, 36482, 36432, 36401, 36454, 36473, 36475, 36502, 36504, 36426, 36427, 36441, 36505, 36509, 36512, 36521, 36522, 36523, 36525, 36528, 36613, 36541, 36544, 36601, 36602, 36603, 36604, 36605, 36606, 36607, 36608, 36609, 36610, 36611, 36612, 36615, 36616, 36617, 36618, 36619, 36633, 36640, 36652, 36660, 36663, 36670, 36671, 36685, 36688, 36689, 36691, 36693, 36695, 36560, 36568, 36571, 36572, 36575, 36582, 36590, 36587, 36425, 36439, 36444, 36445, 36458, 36460, 36461, 36470, 36471, 36480, 36481, 36513, 36518, 36529, 36538, 36539, 36548, 36556, 36553, 36558, 36569, 36581, 36583, 36584, 36585}}

^{_{Northwest Florida}}

^{_{32533, 32535, 32560, 32568, 32577, 32501, 32502, 32503, 32504, 32505, 32506, 32507, 32508, 32511, 32512, 32513, 32514, 32516, 32520, 32522, 32523, 32524, 32526, 32534, 32591, 32531, 32536, 32539, 32540, 32541, 32542, 32547, 32548, 32549, 32564, 32544, 32567, 32569, 32578, 32588, 32579, 32580, 32530, 32530, 32561, 32561, 32562, 32562, 32563, 32563, 32565, 32565, 32570, 32570, 32571, 32571, 32572, 32572, 32583, 32583, 32566, 32566, 32433, 32435, 32439, 32461, 32550, 32434, 32538, 32459}}

^{_{1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.}}

View Zip Codes

To make this possible we’re automatically issuing credits and waiving additional service charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.¹

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

Statewide Accessory Offer to Keep Customers Connected

September 14, 2020 1:45 p.m. CST

To keep our customers connected before, during, and after Hurricane Sally, we are offering 25% off eligible power accessories to those across the entire state of Louisiana, Alabama, Mississippi, and parts of Northwestern Florida. This offer is valid starting September 14^th at any of our stores.

_{^{Northwest Florida}}

_{^{32533, 32535, 32560, 32568, 32577, 32501, 32502, 32503, 32504, 32505, 32506, 32507, 32508, 32511, 32512, 32513, 32514, 32516, 32520, 32522, 32523, 32524, 32526, 32534, 32591, 32531, 32536, 32539, 32540, 32541, 32542, 32547, 32548, 32549, 32564, 32544, 32567, 32569, 32578, 32588, 32579, 32580, 32530, 32530, 32561, 32561, 32562, 32562, 32563, 32563, 32565, 32565, 32570, 32570, 32571, 32571, 32572, 32572, 32583, 32583, 32566, 32566, 32433, 32435, 32439, 32461, 32550, 32434, 32538, 32459}}

View Eligible FL Zip Codes

Payment Flexibility for Impacted Customers

September 14, 2020 1:45 p.m. CST

In an effort to make sure our customers do not lose access to voice, internet and video capabilities during this disaster, our teams will work with customers on flexible payment arrangements if they notify us that they need assistance because of storm impacts. This begins September 15, 2020.

Contact Us >>

Video & Home Internet Customers

September 14, 2020 1:45 p.m. CST

Additionally, affected video and home internet customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.

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Donations

AT&T is Delivering $170,000 in Donations to Organizations in Alabama and Florida to Aid Communities Impacted by Hurricane Sally

September 21, 2020 11:15 a.m. CST

Learn More About Alabama Donation >>

Learn More About Florida Donation >>

Learn How You Can Help Those Impacted by Hurricane Sally with Text-to-Donate

September 14, 2020 1:45 p.m. CST

Text “HURRICANES” to 90999 to help people affected by the Hurricane Sally in Louisiana, Mississippi, Alabama and parts of Florida.
- Your donation enables the Red Cross to prepare for, respond to and help people recover from these disasters.