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Click here to see the status of AT&T's wireless network in the impacted areas. 

Latest Updates

AT&T Extends Relief to Customers in California Impacted by the Zogg Fire

September 30, 11:30 a.m. CST

We are extending relief to AT&T Wireless and AT&T PREPAID customers in areas severely impacted by the Zogg Fire in Shasta County. We currently are providing waived overage charges to provide unlimited talk, text and data for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in 3 zip codes* from September 30 through October 4.1

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.  

 

96022, 96047, 96087

1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

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Network Update

September 11, 2020 4:00 p.m. CST

We continue to closely monitor the fires in California and the Pacific Northwest. Our network is holding up well and is experiencing very minimal impacts from fire damage or power outages. In fact, it is operating at above 99% of normal in California and Washington and nearly 99% of normal in Oregon despite wildfire activity. 

We monitor our network 24/7 both locally and nationally and we will continue to do so during these wildfires because we remain committed to supporting our customers, including first responders, and our employees in the affected communities. Our teams have deployed generators across California, Washington and Oregon and while some areas aren’t accessible at this time, our teams are assessing and repairing damage as quickly and safely as conditions allow. Our local and regional Network support teams and the Network Disaster Recovery (NDR) team, in partnership with the FirstNet team at AT&T, are prepared with network assets in California and the Pacific Northwest for quick deployment if needed.

  • The FirstNet team has strategically deployed SatCOLTs to help increase coverage in areas affected by fires. 
  • We have deployed a fleet of mobile generators to our facilities and cell sites, and strategically positioned additional resources to support our customers and public safety.

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Customer Relief

Wireline Customers in California

October 6, 2020 1:00 p.m. CST

AT&T wireline or VoIP telephone customers in affected areas can call 877-241-1787 for customer assistance including waiver of fees for remote call forwarding and voicemail. For additional information on wireline residential and small business waivers please click here.

Wireless Customer Relief Offer

October 1, 2020 4:00 p.m. CST

To keep AT&T wireless and AT&T PREPAID customers in areas directly affected by California, Oregon and Washington wildfires connected during this difficult time, we’re providing unlimited talk, text and data access. This offer is for customers based in 40 specific zip codes and runs from September 9, 2020 through September 13, 2020.

To make this possible we’re automatically issuing credits and waiving additional service charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.1

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

AT&T Extends Relief to Customers in California Impacted by the Zogg Fire

September 30, 11:30 a.m. CST

We are extending relief to AT&T Wireless and AT&T PREPAID customers in areas severely impacted by the Zogg Fire in Shasta County. We currently are providing waived overage charges to provide unlimited talk, text and data for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in 3 zip codes* from September 30 through October 4.1

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.  

 

96022, 96047, 96087

1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

AT&T Extends Relief to Customers in Northern California Impacted by the Glass Fire

September 28, 5 p.m. CST

We are extending relief to AT&T Wireless and AT&T PREPAID customers in areas severely impacted by the Glass Fire like Sonoma and Napa Counties. We currently are providing waived overage charges to provide unlimited talk, text and data for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in 15 zip codes* from September 28 through October 2.1

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges. 

 

94576, 94515, 95409, 94508, 95404, 95452, 94574, 94573, 95405, 94562, 95406, 95403, 95402, 94567, 95442

1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

AT&T Extends Additional Relief to Impacted Customers

September 16, 2020 3:00 p.m. CST

We continue to extend relief to AT&T Wireless and AT&T PREPAID customers in areas severely impacted by the Beechie/Riverside and Alameda/Obenchain wildfires like Jackson County, Clackamas County, Marion County and more. We currently are providing waived overage charges to provide unlimited talk, text and data for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in 61 zip codes* from September 16 through September 20.1

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

 

97023, 97017, 97038, 97067, 97011, 97028, 97055, 97004, 97022, 97042, 97049, 97045, 97009, 97013, 97089, 97015, 97086, 97035, 97034, 97036, 97268, 97269, 97070, 97041, 97358, 97360, 97342, 97346, 97350, 97375, 97381, 97384, 97373, 97362, 97385, 97383, 97032, 97080, 97019, 97219, 97037, 97063, 97062, 97224, 97223, 97281, 97502, 97504, 97535, 97501, 97503, 97525, 97540, 97524, 97539, 97530, 97520, 97537, 97533, 97522, 97528

1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

AT&T Continues to Extend Relief to Customers Affected by Wildfires

Updated September 11, 2020 4:00 p.m. CST

In addition to our other customer relief offers below, we continue to extend relief to AT&T Wireless and AT&T PREPAID customers in areas severely impacted by wildfires. Each offer includes specific zip codes during specific dates and you can find more information below.

We are waiving data overage charges from September 11 through September 15 to provide unlimited talk, text and data for customers 46 zip codes in counties in Oregon.

 

Oregon

97023, 97017, 97038, 97067, 97011, 97028, 97055, 97004, 97022, 97042, 97049, 97045, 97009, 97013, 97089, 97015, 97086, 97035, 97034, 97036, 97268, 97269, 97070, 97041, 97358, 97360, 97342, 97346, 97350, 97375, 97381, 97384, 97373, 97362, 97385, 97383, 97032, 97080, 97019, 97219, 97037, 97063, 97062, 97224, 97223, 97281

We are waiving data overage charges from September 10 through September 14 to provide unlimited talk, text and data for customers 18 zip codes in counties in Oregon.

 

Oregon

97504, 97502, 97535, 97501, 97540, 97503, 97525, 97524, 97530, 97520, 97539, 97537, 97533, 97522, 97528, 97541, 97544, 97527

We currently are also providing waived overage charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in 40 zip codes from September 9 through September 13.1

To make this possible we’re automatically issuing credits and waiving additional service charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.1

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

 

Washington/Oregon

97038, 97385, 97374, 97383, 97375, 97342, 97381, 97384, 97346, 97358, 97360, 97329, 97489, 97488, 97413, 98830, 98813, 98817, 98858, 99171, 99176, 99170, 99149

Northern California

93626, 93730, 93619, 96351, 93720

Southern California

91901, 91903, 91916, 91935, 92019, 91931, 92021, 92339, 92399, 92220, 92305, 92320

1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

 

1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

*Zip Codes

Washington/Oregon

97038, 97385, 97374, 97383, 97375, 97342, 97381, 97384, 97346, 97358, 97360, 97329, 97489, 97488, 97413, 98830, 98813, 98817, 98858, 99171, 99176, 99170, 99149

North Cal

93626, 93730, 93619, 96351, 93720

South Cali

91901, 91903, 91916, 91935, 92019, 91931, 92021, 92339, 92399, 92220, 92305, 92320

Payment Flexibility for Impacted Customers

September 9, 2020 1:00 p.m. CST

In an effort to make sure our customers do not lose access to voice, internet and video capabilities during this disaster, our teams will work with customers on flexible payment arrangements if they notify us that they need assistance because of storm impacts. This begins September 9, 2020. 

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Donations

AT&T Makes Donations to Support Communities Impacted by Wildfires

October 8, 2020 10:15 a.m. CST

AT&T Contributes $25,000 to Latino Community Foundation to Aid Communities Impacted by Glass Fire

AT&T and the AT&T Foundation are delivering $100,0001 in donations to organizations in Washington and Oregon to aid communities impacted by wildfires.

AT&T Contributes $75,000 to American Red Cross Cascades Region to Aid Communities Impacted by Oregon Wildfires

AT&T Contributes $25,000 American Red Cross Greater Inland Northwest Chapter to Aid Communities Impacted by Washington Wildfires

Learn How You Can Help Those Impacted by Wildfires with Text-to-Donate

September 11, 2020 4:00 p.m. CST

  • Text WILDFIRES to 90999  to help people affected by the wildfires in California and the Pacific Northwest.
    • Your donation enables the Red Cross to prepare for, respond to and help people recover from these disasters. 

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Photos & Videos

Recent Disaster Relief News