For store closures, please visit: www.att.com/stores
For store closures, please visit: www.att.com/stores

 

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Network Status                Donations               Customer Relief

 

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Network Status

Friday, February 19, 9:40 a.m. CST

Overall our network across impacted areas is performing well above 99% of normal with 84% of sites restored since peak impact. We continue to closely monitor the impacts of Winter Storm Uri and remain committed to keeping our customers, their families and the public safety community connected across the country. And in order to assist others in the industry, we continue to keep our network open to some other companies’ customers to aid in recovery efforts too. Commercial power outages and damage from snow and ice may be affecting service for some wireless and wireline customers. With commercial power outages across impacted areas, back-up batteries and generators continue to provide power to our facilities. While some areas may be inaccessible because of storm debris, downed power lines and icy road conditions, we are working to restore service as quickly and as safely as conditions allow.

Meanwhile, our teams have deployed an arsenal of additional network recovery equipment to support customers and first responders, including SatCOLTs and generators across the storm’s path. Our teams and FirstNet liaisons are in contact with federal, state and local officials on our deployment efforts to support public safety and the communities in the in impacted areas.  

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Donations

AT&T Makes Donations to Support Communities Impacted by Winter Storm Uri

Tuesday, February 23, 2020, 12:50 p.m. CT

AT&T and the AT&T Foundation are delivering $150,000[1] to food banks and civic organizations in the state of Texas to help communities hit hard by Winter Storm Uri with recovery efforts.

Learn More >>

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Customer Relief

AT&T Continues to Extend Relief to Customers Affected by Winter Storm Uri

We continue to extend relief to AT&T Wireless and AT&T PREPAID customers in areas hardest hit by Winter Storm Uri. We are waiving data overage charges through February 26 to provide unlimited talk, text and data for customers in 1,009 zip codes in Texas.

 

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We previously made credits available and waived overage charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in over 2,400 zip codes from February 17 through February 21.1

 

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(1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.)

Video and Home Internet Customers

Video and home internet customers can contact us at 1-800-288-2020, with questions about their service and billing, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000.

Statewide Accessory Offer to Keep Customers Connected

We are offering 25% off eligible power accessories to our customers across the entire state of Texas to keep them connected in the midst of this winter storm. This offer is valid through February 28th at any of our stores.  

For store closures, please visit: www.att.com/stores