DALLAS, July 20, 2023

AT&T Ranks #1 in Customer Satisfaction from J.D. Power

For the sixth consecutive year, we have ranked #1 in Customer Satisfaction for Business Wireline Service delivered to large enterprise customers.


Key Takeaways:

  • AT&T is the most awarded brand for Large Enterprise Business Wireline Service according to J.D. Power
  • AT&T was also ranked #1 in Customer Satisfaction for Medium Business Wireline Service

What’s the news? For the sixth consecutive year, AT&T ranks number one in customer satisfaction for business wireline service delivered to large enterprise customers, announced today in the J.D. Power 2023 Business Wireline Satisfaction Study1. This distinction also coincides with J.D. Power ranking AT&T number one in customer satisfaction for medium business wireline service.

Why is this important? Businesses today are looking for reliable connectivity, a secure network and experts who understand the needs of their business operations. Whether fiber or 5G, connectivity enables businesses to work more efficiently and create new opportunities for not only staff, but also for potential and existing customers.

Why AT&T? When it comes to performance, security, scalability, simplicity and value, AT&T delivers. AT&T has a long history of successfully working with some of the largest multinational corporations to identify new and effective ways to manage their connectivity needs. As technology continues to evolve and adapt to new ways of shaping business operations, AT&T remains at the forefront of shaping the way technologies such as machine learning (ML) and artificial intelligence (AI) are used to help businesses thrive.

What are people saying? “Continuing to be recognized for providing top-rated service to business wireline customers is not only a testament to the connectivity itself, but to the team of experts behind the scenes that help these businesses every day,” said Rick Welday, executive vice president and general manager, Enterprise Markets, AT&T.  “We are proud to once again receive this honor from J.D. Power and look forward to providing excellent connectivity for even more businesses in the years ahead.”


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