Key Takeaways:
- #1 in customer satisfaction for residential wired internet service in the North Central and West regions – outranking competitors according to J.D. Power, 2023-2025.
- AT&T is setting the industry standard for internet speed, performance, and reliability nationwide.1
- Customers continue to be our #1 priority, and this J.D. Power recognition reinforces AT&T’s commitment to keeping people connected, period.
Connectivity is more than a service — it’s a customer promise. And for the third year in a row, AT&T has earned the top honors from J.D. Power in customer satisfaction for residential wired internet service in the North Central and West regions of the country.
This prestigious recognition reflects AT&T’s continued commitment to delivering millions of people the fast and reliable connectivity people need and the friendly service they want. We are so confident in our network and service that we promise to deliver the connectivity our customers can depend on, the deals they want, and the prompt, friendly service they deserve. If we fall short of those promises, we will make it right.2
“For the third year in a row, the real winners continue to be our customers. We are honored to receive this special recognition from J.D. Power, which demonstrates that when we put our customers at the center of everything we do – we deliver the best possible connectivity experience and set the standard for excellence in our industry,” said Erin Scarborough, AT&T’s SVP of Revenue Management & Commercialization.
The J.D. Power 2025 Residential Internet Service Provider Satisfaction StudySM ranks companies based on customer satisfaction in the following dimensions: consistently delivering high-quality service; value for price paid; ease of doing business; level of trust with provider; people; digital tools; and resolving problems or complaints. AT&T earned the highest ranking, demonstrating excellence across key metrics that matter most to customers.
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