Key Takeaways:
- AT&T expands the AT&T Guarantee to nearly 50 million more homes across America.
- AT&T Internet Air, powered by the reliable AT&T 5G wireless network, is now backed by the AT&T Guarantee.
- Customers with both AT&T Fiber and Wireless receive Internet Backup for free, guaranteed1.
What’s the news: One year after launching the AT&T Guarantee, AT&T is still the only carrier bold enough to back both fiber and wireless networks with the nation’s best guarantee
Today, we are expanding that commitment even further. Now, our postpaid wireless, fiber and home internet offered via AT&T Internet Air are all backed by the AT&T Guarantee.
If an AT&T Internet Air network outage that lasts 20 minutes or more, customers will automatically be credited for a full day of service.2 Customers who combine AT&T Fiber with AT&T Wireless will also now receive Internet Backup for free1, guaranteed. This means in the rare event of a fiber network outage, Internet Backup helps keep customers connected.
Why it matters: We bring dependable connectivity to customers across America, and we use AT&T Internet Air to do that in areas where fiber isn’t available. AT&T Internet Air is simply home internet delivered to our customers over our reliable 5G network. We are so confident in our ability to keep our customers connected that we will make it right if we fall short of that promise.
Quotable: “Customers have been clear about what they want from home internet: performance they can trust—and peace of mind when something unexpected happens,” said Jenifer Robertson, executive vice president & GM, AT&T Mass Markets. “Expanding the AT&T Guarantee to include Internet Air, plus guaranteeing Internet Backup at no extra cost are both meaningful steps to deliver this peace of mind. It’s a direct response to what customers asked for, and it reflects how we’re building a better experience—powered by a network designed for speed and reliability.”
More details: We are the only carrier that guarantees our customers the connectivity they depend on, the deals they want, and the prompt and friendly service they deserve – and make it right if we miss the mark.
We are so confident we can deliver on this promise because we have made unprecedented investments in our network to cover more people in more places with faster speeds – and those investments have paid off for the customer. For example, Ookla® just named AT&T Fiber best and fastest home internet.
We’re connecting customers to the moments that matter most, guaranteed.
Learn more at att.com/Guarantee.
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