AT&T Ranks Highest in J.D. Power 2015 Wireless Customer Care Study
AT&T Receives Highest Ranking For Three of Last Four Awards
DALLAS, Feb. 5, 2015 – AT&T* ranked highest in customer service, according to the latest J.D. Power study released today. In the 2015 Wireless Customer Care Full Service StudySM, Volume 1, AT&T outscored other full-service wireless providers for the overall customer service experience**.
Approximately 6,500 U.S. wireless customers participated in the study and the period ranged from July to December 2014.
“Our research has shown and our customers tell us that their number one desire is to feel appreciated by their provider, and we at AT&T Mobility are dedicated to deliver that each and every day to our customers,” said Glenn Lurie, president and CEO, AT&T Mobility. “Delivering an excellent customer care experience is one of the foundations of our overall relationship with customers. And it’s going to get even better in 2015.”
AT&T previously received this award in the second half of 2013 and first half of 2014.
Since the beginning of 2015, AT&T has introduced new services to show our thanks to existing customers, including Rollover Data™ and a change to international long distance calling that gives customers unlimited calls from the U.S. to Mexico as part of the World Connect Value package***. Both are changes customers receive automatically without any action on their part.
With Rollover Data, all Mobile Share Value customers will have their unused, shareable plan data in a given month roll over to be used within the next month**** – all on the nation’s most reliable LTE network with the nation’s strongest LTE signal*****.
* AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
** AT&T received the highest numerical score among full service wireless providers in the proprietary J.D. Power 2015 Wireless Customer Care Full Service StudySM – Vol. 1. Study based on responses from 6,499 consumers measuring 4 full service wireless providers and measures opinions of consumers who contacted customer care within the past year. Proprietary study results are based on experiences and perceptions of consumers surveyed July-December 2014. Your experiences may vary. Visit jdpower.com
*** AT&T World Connect Value® package req’s postpaid wireless voice plan (min. $45/mo.). Rates to countries other than Mexico vary. Rates subject to change. Svc can’t be resold or used for fraudulent purposes. Add’l charges, usage & other restr’s apply. For rates & package details visit att.com/worldconnect.
****Rollover Data only available w/ Mobile Share Value® plans. Unused data expires after one billing period or w/ any plan change. Rollover Data consumed last. Add’l restr. apply. Plan details at: http://att.com/rolloverdata.
***** AT&T claims basis: Nationwide carriers’ LTE. Signal strength claim based ONLY on avg. LTE signal strength. LTE not avail. everywhere.
AT&T Inc. (NYSE:T) helps millions of people and businesses around the globe stay connected through leading wireless, high-speed Internet, voice and cloud-based services. We’re helping people mobilize their worlds with state-of-the-art communications, entertainment services and amazing innovations like connected cars and devices for homes, offices and points in between. Our U.S. wireless network offers customers the nation’s strongest LTE signal and the nation’s most reliable 4G LTE network. We offer the best global wireless coverage. We’re improving how our customers stay entertained and informed with AT&T U-verse® TV and High Speed Internet services. And businesses worldwide are serving their customers better with AT&T’s mobility and highly secure cloud solutions.
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Reliability and signal strength claims based on nationwide carriers’ LTE. Signal strength claim based ONLY on avg. LTE signal strength. LTE not available everywhere. Global coverage claim based on offering voice and data roaming in more countries than any other U.S. based carrier, and offering the most wireless smartphones and tablets that work in the most countries.