AT&T Ranks Highest in J.D. Power Wireless Purchase Experience Study Five Consecutive Times
DALLAS, Aug. 13, 2015 – According to the J.D. Power 2015 Wireless Purchase Experience Full-Service Performance StudySM Volume 2, released today, AT&T* outscored other full-service wireless providers for the overall ranking of “Highest Satisfaction with the Purchase Experience among Full Service Wireless Providers, Five Times in a Row.”**.
AT&T scored highest in four of the six categories evaluated: Store Sales Representative, Website, Offerings and Promotions, and Phone Sales Representative.
Over 12,700 U.S. wireless customers participated in the study and the fielding period ranged from January to June 2015.
“We work hard to offer our customers the best wireless experience in the industry, but there’s nothing more important than taking care of your customer on a one-on-one level,” said Glenn Lurie, president and CEO, AT&T Mobility. “This award recognizes our amazing people and the truly extraordinary work they do every day to make it personal for our customers.”
This is the fifth consecutive time AT&T has earned the award. It is presented twice each year.
* AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
** AT&T received the highest numerical score among full service wireless providers in the proprietary J.D. Power 2013 (Vol. 2) through 2015 (Vol. 2) Full Service Wireless Purchase Experience StudySM. 2015 Vol. 2 study based on responses from 12,792 consumers measuring 4 full service wireless providers and measures opinions of consumers who purchased a wireless product or service within last 6 months. Proprietary study results are based on experiences and perceptions of consumers surveyed January-June 2015. Your experiences may vary. Visit jdpower.com
AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, mobile, high speed Internet and voice services. We’re the world’s largest provider of pay TV. We have TV customers in the U.S. and 11 Latin American countries. In the U.S., our wireless network offers the nation’s strongest LTE signal and the most reliable 4G LTE network. We offer the best global wireless coverage*. And we help businesses worldwide serve their customers better with our mobility and secure cloud solutions.
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Reliability and signal strength claims based on nationwide carriers’ LTE. Signal strength claim based ONLY on avg. LTE signal strength. LTE not available everywhere.
*Global coverage claim based on offering discounted voice and data roaming; LTE roaming; voice roaming; and world-capable smartphone and tablets in more countries than any other U.S. based carrier. Coverage not available in all areas. Coverage may vary per country and be limited/restricted in some countries.