Samsung and CPSC (Consumer Product Safety Commission) strongly recommends that you power off and stop using your Galaxy Note7 device immediately. Click here for Samsung’s full statement, and the CPSC’s statement can be viewed here.

All AT&T customers are strongly encouraged to exchange their original and replacement Note7 devices for a new Samsung Galaxy smartphone or any other smartphone. Return it with any Note7 accessories for an exchange as soon as possible to the original point of sale.

For more information on the device exchange process, please visit