Network Status

December 13, 2021 10:30 a.m. CST

We continue to work on the extensive network restoration effort related to damage caused by the Caldor, Dixie and Fawn fires. While the vast majority of our network impacted by the fire has already been restored, we continue to work to restore connectivity for customers in the few remaining areas that are still impacted as quickly as possible.  

 

August 19, 2021 1:50 p.m. CDT

We are currently experiencing limited wireless network impacts due to the California wildfires. However, our network is operating above 99% of normal in California despite wildfire activity. We monitor our network 24/7 both locally and nationally and we will continue to do so during these wildfires because we remain committed to supporting our customers, including first responders, and our employees in the affected communities.

 

August 14, 2021 1:30 p.m. CST

Our network is operating normally in California. Recent impacts from the Dixie Fire have been restored.

We monitor our network 24/7 both locally and nationally and we will continue to do so during these wildfires because we remain committed to supporting our customers, including first responders, and our employees in the affected communities. Our local and regional Network support teams and the Network Disaster Recovery (NDR) team, in partnership with the FirstNet team at AT&T have deployed a SatCOLT to aid in the local recovery efforts.

December 20, 2021 11:15 a.m. CST

The maps provided here show the status of our network. Restoration times are unknown at this time due to variable conditions.

Customer Relief

Wireline Offers

November 3, 2021, 8:45 a.m. CDT

Effective August 26, 2021 through August 25, 2022 for Tuolumne County, AT&T wireline or VoIP telephone customers in affected areas can call 877-241-1787 for customer assistance including waiver of fees for remote call forwarding and voicemail. For additional information on wireline residential and small business waivers, please click here.

Wireline Offers

October 5, 2021, 2:00 p.m. CDT

Effective September 22, 2021 through September 21, 2022, AT&T wireline or VoIP telephone customers in affected areas can call 877-241-1787 for customer assistance including waiver of fees for remote call forwarding and voicemail. For additional information on wireline residential and small business waivers, please click here.

Wireline Offers

September 20, 2021, 9:00 p.m. CDT

Effective August 18, 2021 through August 17, 2022 for Lake County, AT&T wireline or VoIP telephone customers in affected areas can call 877-241-1787 for customer assistance including waiver of fees for remote call forwarding and voicemail. For additional information on wireline residential and small business waivers, please click here.

Wireline Offers

August 20, 2021, 11:45 a.m. CDT

AT&T wireline or VoIP telephone customers in affected areas* can call 877-241-1787 for customer assistance including waiver of fees for remote call forwarding and voicemail. For additional information on wireline residential and small business waivers, please click here.

Wireless Offers

August 31, 2021, 9:10 p.m. CDT

Our current offer of waiving overage charges to provide unlimited talk, text and data for AT&T Postpaid & PREPAID customers has been extended to billing addresses in an additional four zip codes* from August 31, 2021 through September 10, 2021.

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

 

*Impacted zip codes:

95735, 95721, 96150, 96155

AT&T Providing Relief to Customers Impacted by the Caldor Fire

August 20, 2021 11:45 a.m. CDT

Update: This offer has been extended from August 27, 2021 through September 10, 2021.

We are extending relief to AT&T Wireless and PREPAID customers in areas impacted by the Caldor Fire. We are waiving overage charges to provide unlimited talk, text and data for our wireless customers with billing addresses in six zip codes* from August 20, 2021 through August 27, 2021.

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

 

*Impacted zip codes:

00052, 95636, 95667, 95684, 95720, 95726

Wireline Offers

Saturday, August 7, 2021, 8:19 p.m. CDT

AT&T wireline or VoIP telephone customers in affected areas* can call 877-241-1787 for customer assistance including waiver of fees for remote call forwarding and voicemail. For additional information on wireline residential and small business waivers, please click here.

Wireless Offers

August 19, 2021, 4:45 p.m. CDT

Update: This offer has been extended from August 15, 2021 through September 10, 2021.

We continue to provide relief to our wireless customers impacted by the Dixie Fire. Our current offer of waiving overages to provide unlimited talk, text and data for AT&T Postpaid & PREPAID customers has been extended to those with billing addresses in 20 zip codes* from August 11, 2021 through August 15, 2021.

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

 

95915, 95923, 95934, 95942, 95947, 95954, 95956, 95971, 95980, 95983, 95984, 96020, 96056, 96061, 96063, 96071, 96114, 96127, 96130, 96137

August 7, 2021, 8:00 p.m. CDT

We are assisting our wireless customers impacted by the Dixie Fire. We are waiving overages to provide unlimited talk, text and data for AT&T Postpaid & PREPAID customers with billing addresses in six zip codes* from August 7, 2021 through August 11, 2021.

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

 

96137, 95947, 95923, 95934, 95984, 96020

First Responders Support

FirstNet Connects First Responders Fighting the Dixie Fire

August 20, 2021, 1:45 p.m. CDT

The Dixie Fire has already become the 2nd largest fire in California history and the largest active fire in the United States, covering more than 670,000 acres across Butte, Lassen, Plumas and Tehama counties and displacing thousands of people. FirstNet®, Built with AT&T, is delivering connectivity for the first responders our communities count on the most. We’ve deployed dedicated FirstNet portable network assets (SatCOLTs) to provide the always-on priority communications public safety requires and are supporting first responder mental health with the FirstNet ROG the Dog. Read more about how FirstNet is supporting first responders fighting the Dixie Fire here.

Donations

Download release (PDF)

AT&T Provides $50,000 to Salvation Army Del Oro Division to Aid Communities Impacted by Caldor Wildfire

Thursday, October 21, 2021, 5:20 p.m. CDT

Support to help fire evacuees with needed services

 

PLACERVILLE, Calif., Oct. 21, 2021 – The AT&T* Foundation has presented a grant of $50,000 to the Salvation Army Del Oro Division to help those impacted by the Caldor Fire rebuild for a better future.

AT&T has directed a total of $80,000 to support wildfire relief efforts in California this year.

“Community organizations along with our brave first responders made a significant impact by helping our friends, neighbors and families in their time of need,” said Rhonda Johnson, president, AT&T California. “AT&T is committed to helping the communities we serve, and we are proud to support these wildfire relief efforts.”

During the recent Caldor and Dixie wildfires, our team worked to keep our customers and first responders connected, including deploying two FirstNet** satellite COLTs (cells on light trucks), and supported evacuees at community shelters.

“The Caldor Fire has severely impacted communities and caused thousands to evacuate,” said Major John Brackenbury, Divisional Commander, Salvation Army Del Oro Division. “AT&T’s support will empower us to provide direct support for evacuees and our first responders.”

AT&T works in close collaboration with California’s first responders to prepare for disasters and help the network be resilient and operational when disaster strikes. We’re making public safety’s mission a priority with FirstNet, built with AT&T, the only nationwide, high-speed broadband communications platform dedicated to and built specifically for America’s first responders and the extended public safety community. FirstNet stands at the ready to be there to support response and recovery, no matter the disaster or emergency. To learn more about the value FirstNet is bringing to public safety, visit FirstNet.com.

AT&T has a long history of supporting communities before, during and after disasters. The company has invested nearly $8.5 billion in its wired and wireless networks in California from 2018-2020 and has invested more than $650 million in its Network Disaster Recovery program (NDR), making it one of the nation’s largest and most advanced programs.

During the Caldor and Dixie Fires this year, AT&T supported customers, providing free talk, text, and data to wireless customers in impacted areas, and provided call and message forwarding for our home and business phone customers.

AT&T is a proud American Red Cross Disaster Relief partner. Donations enable the Red Cross to prepare for, respond to and help people recover from disasters big and small.

About Philanthropy & Social Innovation at AT&T

*AT&T Inc. is committed to advancing education, strengthening communities and improving lives. Through its community initiatives, AT&T has a long history of investing in projects that create learning opportunities; promote academic and economic achievement; or address community needs. The company’s signature philanthropic initiative, AT&T Aspire, drives innovation in education to promote student success in school and beyond. With a financial commitment of $600 million since 2008, AT&T is leveraging technology, relationships and social innovation to help all students make their biggest dreams a reality.

**FirstNet® and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.

Download release (PDF)

AT&T Foundation Grants $30,000 to Three Nonprofits to Aid Communities Impacted by Dixie Fire

Saturday, August 7, 2021, 5:11 p.m. CDT

Funding to provide emergency and recovery services to rural communities

 

QUINCY, Calif., Aug. 7, 2021 – AT&T Foundation is awarding $30,000 in grants to three nonprofit organizations that are assisting victims of the Dixie Fire.

AT&T Foundation is granting $10,000 each to the Almanor Foundation Wildfire Relief Fund, the American Red Cross Gold Country Region and the Plumas Crisis Intervention and Resource Center.

"AT&T Foundation has an ongoing commitment to serving the people and communities of California," said Rhonda Johnson, President- AT&T California. "We are proud to support these community organizations that are assisting our communities during this time of great need.”

AT&T works in close collaboration with California’s first responders to prepare for disasters and help the network be resilient and operational when disaster strikes. We’re making public safety’s mission a priority with FirstNet**, Built with AT&T, the only nationwide, high-speed broadband communications platform dedicated to and built specifically for America’s first responders and the extended public safety community. FirstNet stands at the ready to be there to support response and recovery, no matter the disaster or emergency. To learn more about the value FirstNet is bringing to Public Safety, check out FirstNet.com.

AT&T has a long history of supporting communities before, during and after disasters. The company has invested nearly $8.5 billion in its wired and wireless networks in California from 2018-2020 and has invested more than $650 million in its Network Disaster Recovery program (NDR), making it one of the nation’s largest and most advanced programs.

As well, AT&T is supporting customers, providing free talk, text, and data to wireless customers in impacted areas, and providing call and message forwarding for our home and business phone customers. AT&T has also activated a text-to-give campaign benefiting the American Red Cross. Individuals can help people affected by disasters like the Dixie Fire and countless other crises by making a gift to American Red Cross Disaster Relief. Donations to Disaster Relief enable the Red Cross to prepare for, respond to and help people recover from disasters big and small. Visit redcross.org, call 1-800-REDCROSS or text the word REDCROSS to 90999 to make a $10 donation.***

About Philanthropy & Social Innovation at AT&T

*AT&T Inc. is committed to advancing education, strengthening communities and improving lives. Through its community initiatives, AT&T has a long history of investing in projects that create learning opportunities; promote academic and economic achievement; or address community needs. The company’s signature philanthropic initiative, AT&T Aspire, drives innovation in education to promote student success in school and beyond. With a financial commitment of $600 million since 2008, AT&T is leveraging technology, relationships and social innovation to help all students make their biggest dreams a reality.

**FirstNet® and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.

***Donations will appear on your wireless bill or be deducted from your prepaid balance. All purchases must be authorized by account holder. Must be 18 years of age or have parental permission to participate. Message and Data Rates May Apply. Text STOP to 90999 to STOP. Text HELP to 90999 for HELP. Full Terms and Privacy Policy:hmgf.org/t.

Contact AT&T media relations with inquiries about our disaster response.
The AT&T media relations team is here to help reporters and editors with inquires about the company disaster response.

Recent Disaster Relief News

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