AT&T to Offer Credits for Unlimited Data, Calls and Texts to Keep Florida and Georgia Customers Impacted by Hurricane Irma Connected
As Hurricane Irma continues to make its way north, we’re automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers and unlimited talk and texts to AT&T PREPAID customers. This is effective beginning Sept. 8 across all of Florida and Sept. 12 in impacted Georgia counties and continuing through Sept. 17 for all impacted customers.* We are also extending payment dates for impacted AT&T PREPAID customers with voice and text service through Sept. 17.
This applies to AT&T wireless customers with billing zip codes and AT&T PREPAID customers with billing phone numbers in all of Florida and in nearly 24 Georgia counties - Appling, Atkinson, Bacon, Brantley, Bryan, Bulloch, Camden, Candler, Charlton, Chatham, Clinch, Coffee, Effingham, Evans, Glynn, Jeff Davis, Liberty, Long, McIntosh, Pierce, Tattnall, Toombs, Ware and Wayne.
Cricket Wireless is extending payment due dates for impacted customers with billing zip codes in Florida through Sept. 18. Cricket will also waive reactivation fees for these customers through Nov. 8.
Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges.
For customers in these areas, AT&T also will waive or adjust late payment charges for its wireless, home internet, voice, and video service customers, in bills generated as early as Sept. 8 and running through November 8.
This is in addition to our previously announced international accommodations for customers impacted by Hurricane Irma.
Impacted video and home internet customers can visit our support page for information or to report service outages.
*Location based on billing zip code for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates based on local time zones.