Operator has Tearful Reunion with Woman Whose Grandma She Helped Save
Desperate for a clue, Lynzee phoned AT&T customer care to find out where her grandmother’s phone last pinged.
"I'll never, ever forget this day as long as I live."
Rylee McDaris had just spoken with Lynzee Mobley, the granddaughter of the Texas woman whose life she helped save several weeks earlier.
Rylee is a new advanced tech support specialist at AT&T in customer care.
Wanda Mobley set out alone on a 350-mile-road trip and was headed from her home in Brownwood, Texas to a family reunion in McAlester, Okla. She hadn't told anyone what route she was taking. When Wanda hadn't arrived by that evening, her family tried to reach her, but her phone was going straight to voice mail.
Desperate for a clue, Lynzee phoned AT&T customer care to find out where her grandmother’s phone last pinged. Rylee took the call just before her shift ended at 10:30 pm.
With Rylee’s help Lynzee was able to request the information from the authorities, and within minutes they had a location: Baylor County, North Texas.
Lynzee, four family members, and two friends drove 137 miles through the night to Baylor County. As the sun came up, they spotted Wanda’s car, upended in a hidden ravine. Wanda was leaning against the car, weak, dehydrated, and unable to walk. She was airlifted to a nearby hospital and treated for a broken back, cuts and bruises.
"It was amazing to hear in her own words how thankful she was," Rylee said after the call. "I can't even describe it. I will never forget that conversation."