AT&T to Offer Credits for Unlimited Data, Calls and Texts to Help Customers Affected by California Wildfires
Our thoughts are with everyone affected by the recent wildfires in California.
We are helping out our Northern California customers in impacted wildfire areas.
Shasta County (Carr Fire)
We are automatically issuing credits and waiving additional charges from July 27 through August 5 to provide unlimited data, voice and text for AT&T wireless customers and unlimited voice and text to AT&T PREPAID customers in Shasta County.1
This applies to AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in impacted zip codes. Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges. 3
Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges.
Additionally, affected video and home internet customers can contact us at 1-800-288-2020 with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.
AT&T video customers with an active account and a Wi-Fi or wireless connection can access their DIRECTV or U-verse TV content by downloading the respective mobile app on Google Play for Android Devices or on iTunes for iOS devices.
AT&T is also providing our consumer landline customers who live in areas affected by the fires in Northern California a special offer designed to help provide a wireless connection during this difficult time. These affected customers in Shasta County, and parts of Mendocino and Lake counties4 can visit an AT&T retail location through August 11 to get a free AT&T PREPAID device while supplies last and $25 pin that can be used $0.25 per min calling and $0.20 per text.
For additional information on wireline residential and business waivers please click here.
Help people affected by disasters big and small. Text REDCROSS to 90999 to make a $10 donation.5
Parts of Mendocino and Lake Counties (Mendocino Complex Fire)
We are automatically issuing credits and waiving additional charges from August 1 through August 5, to provide unlimited data, voice and text for AT&T wireless customers and unlimited voice and text to AT&T PREPAID customers in parts of Mendocino and Lake counties. 2
This applies to AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in impacted zip codes. Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges. 3
Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges.
Additionally, affected video and home internet customers can contact us at 1-800-288-2020 with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.
AT&T video customers with an active account and a Wi-Fi or wireless connection can access their DIRECTV or U-verse TV content by downloading the respective mobile app on Google Play for Android Devices or on iTunes for iOS devices.
AT&T is also providing our consumer landline customers who live in areas affected by the fires in Northern California a special offer designed to help provide a wireless connection during this difficult time. These affected customers in Shasta County, and parts of Mendocino and Lake counties4 can visit an AT&T retail location through August 11 to get a free AT&T PREPAID device while supplies last and $25 pin that can be used $0.25 per min calling and $0.20 per text.
For additional information on wireline residential and business waivers please click here.
Help people affected by disasters big and small. Text REDCROSS to 90999 to make a $10 donation.5
We’ll keep you updated on this blog regarding developments.
193623, 95306, 95311, 95318, 95325, 95338, 95345, 95389, 96001, 96002,96003, 96007, 96008, 96010, 96011, 96013, 96016, 96017, 96019, 96022, 96024, 96028, 96033, 96040, 96041, 96046, 96047, 96048, 96049, 96051, 96052, 96056, 96062, 96065, 96069, 96070, 96071, 96073, 96076, 96079, 96084, 96087, 96088, 96089, 96091, 96093, 96095, 96096, 96099.
2 95415, 95449, 95451, 95453, 95458, 95469, 95470, 95482, 95485, 95490, 95494
3Location based on billing zip code for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates based on local time zones.
4Eligible customers are those who have AT&T landline or VOIP services and are within the following zip codes and do not have active Mobility (Cell) service with AT&T: 93623, 95306, 95311, 95318, 95325, 95338, 95345, 95389, 95415, 95449, 95451, 95453, 95458, 95469, 95470, 95482, 95485, 95490, 95494, 96001, 96002,96003, 96007, 96008, 96010, 96011, 96013, 96016, 96017, 96019, 96022, 96024, 96028, 96033, 96040, 96041, 96046, 96047, 96048, 96049, 96051, 96052, 96056, 96062, 96065, 96069, 96070, 96071, 96073, 96076, 96079, 96084, 96087, 96088, 96089, 96091, 96093, 96095, 96096, 96099.
5Charges will appear on your wireless bill or be deducted from your prepaid balance. All purchases must be authorized by account holder. Must be 18 years of age or have parental permission to participate. Message and data rates may apply. Text STOP to 90999 to cancel. Text HELP to 90999 for HELP. Full Terms and Privacy Policy: hmgf.org/t. Visit redcross.org for additional information
