Speech Recognition Technology Simplifying the Experience for Customers

Ever find yourself pounding the 0 key to get to an agent as quickly as possible?

The last thing you want to hear when you call for service is a recorded voice and a long list of menu options. And you don’t want to keep repeating yourself because the system didn’t understand you.

At AT&T, we’re working to improve that experience. Over the last several months, we’ve been rolling out a new technology across our customer service centers. And we’re finding that it’s already alleviating some of that frustration.

Read the rest of Stephanie Andrews' blog here.

AT&T Named Networking Services Provider for Winter Olympics

We've been selected by NBC Sports as the networking services provider for the 2022 Olympic and Paralympic Winter Games.

AT&T 5G Launches New AR Effect “Warp Speed Worm”

Try a 5G twist on a classic with this fast-action, interactive video calling game that uses the new Group AR Effect on Messenger and Instagram.

AT&T Brings 5G Experiences for Chicago Bulls and Blackhawks Fans

We're upgrading the United Center with new interactive experiences and introducing ways to get close to the action in the teams’ apps.