Speech Recognition Technology Simplifying the Experience for Customers
Ever find yourself pounding the 0 key to get to an agent as quickly as possible?
The last thing you want to hear when you call for service is a recorded voice and a long list of menu options. And you don’t want to keep repeating yourself because the system didn’t understand you.
At AT&T, we’re working to improve that experience. Over the last several months, we’ve been rolling out a new technology across our customer service centers. And we’re finding that it’s already alleviating some of that frustration.
Read the rest of Stephanie Andrews' blog here.