Hurricane Barry

AT&T Providing Relief to Customers Affected by Hurricane Barry

June 12, 2019 at 7:39 pm CST

We’re keeping AT&T Wireless and AT&T PREPAID customers in areas impacted by Tropical Storm Barry connected during this difficult time. We’re providing unlimited talk, text and data access to customers in 24 parishes – Assumption, Jefferson, Lafourche, Orleans, Plaquemines, St. Bernard, St. Charles, St James, St. John the Baptist, St. Martin, St. Mary, Terrebonne, Lafayette, Acadia, Iberia, Tangipahoa, East Baton Rouge, Livingston, St. Tammany, West Baton Rouge, St. Landry, Vermillion, Iberville and Ascension. This runs from July 12 through July 18.

To make this possible we’re automatically issuing credits and waiving additional service charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in zip codes within these parishes.¹

Customers in these areas may still receive alerts during these dates, but billing will reflect the credits and/or waived data, voice and text charges.

1 Location based on billing address for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.

*Zip Codes Include: 70339, 70341, 70372, 70390, 70391, 70393, 70516, 70525, 70526, 70527, 70531, 70534, 70537, 70543, 70556,70559, , 70578, 70704, 70714, 70739, 70770,70791, 70801,70802,70803, 70804, 70805, 70806, 70807, 70808, 70809 ,70810,70811, 70812, 70813, 70814, 70815, 70816, 70817, 70818, 70819, 70820,70821,70822,70823,70825,70826, 70827,70831, 70833, 70835, 70836, 70837, 70873, 70874, 70879, 70883, 70884, 70891 ,70892, 70893, 70894, 70895,70896,70898,70001,70002, 70003, 70004, 70005, 70006, 70009, 70010, 70011, 70033, 70036, 70053, 70054, 70055,70056, 70058, 70059, 70060, 70062, 70063, 70064, 70065, 70067, 70072, 70073, 70094, 70096, 70097, 70121, 70123, 70141, 70181, 70183, 70358, 70513, 70544, 70552, 70560, 70562, 70563, 70569, 70301, 70302, 70310, 70345, 70354, 70355, 70357, 70371, 70373, 70374, 70375, 70394, 70501, 70502, 70503, 70504, 70505, 70506, 70507, 70508, 70509, 70518 ,70520, 70529, 70558, 70583, 70592, 70593, 70595,70596, 70598, 70112,70113, 70114, 70115, 70116, 70117, 70118, 70119, 70122, 70124, 70125, 70126, 70127, 70128, 70129, 70130, 70131, 70139, 70140, 70142, 70143, 70145, 70146,70148, 70149, 70150, 70151, 70152, 70153, 70154,, 70156, 70157, 70158, 70159,70160,70161,70162, 70163, 70164, 70165, 70166, 70167, 70170, 70172, 70174, 70175, 70176, 70177, 70178, 70179, 70182, 70184, 70185, 70186, 70187, 70189, 70190, 70195, 70037, 70038, 70040, 70041, 70050, 70081, 70082, 70083, 70091, 70093,70032, 70043, 70044, 70075, 70085, 70092, 70030, 70031, 70039, 70047, 70057, 70070, 70078, 70079, 70080, 70087, 70049, 70051, 70068, 70069, 70076, 70084, 70517, 70519, 70521, 70582, 70401, 70402, 70403, 70404, 70421, 70422, 70436, 70442, 70443, 70444 ,70446, 70451, 70454, 70455 ,70456, 70465, 70466, 70052, 70071, 70086,70090, 70723, 70743, 70763, 70792, 70340, 70342, 70380, 70381, 70392, 70514, 70522, 70523, 70538, 70540, 70343, 70344, 70352, 70353, 70356, 70359, 70360, 70361, 70363, 70364, 70377 ,70395, 70397, 70449, 70462, 70706, 70711, 70726, 70727, 70733, 70744, 70754, 70785, 70786, 70420, 70431, 70433, 70434, 70435, 70437, 70445, 70447, 70448, 70452, 70457, 70458, 70459, 70460, 70461, 70463, 70464, 70469, 70470, 70471, 70710, 70719, 70729, 70767, 70512, 70535, 70541, 70550, 70551, 70570, 70571, 70577, 70584, 70589, 70750, 71345, 71353, 71356, 71358, 70346, 70707, 70718, 70725, 70728, 70734, 70737, 70738, 70769, 70774, 70778, 70510, 70511, 70510, 70528, 70533, 70542, 70548, 70555, 70510, 70575, 70721, 70740, 70757, 70765, 70764, 70772, 70776, 70780, 70788

Learn How You Can Help

July 14, 2019 at 9:00 am CST

To help people affected by severe weather visit https://www.redcross.org/donate/cm/att.html/or text “BARRY” to 90999 to give $10* that enables the Red Cross to prepare for, respond to and help people recover from disasters.

*Donations will appear on your wireless bill, or be deducted from your prepaid balance. All purchases must be authorized by account holder. Must be 18 years of age or have parental permission to participate. Message and Data Rates May Apply. Text STOP to 90999 to STOP. Text HELP to 90999 for HELP. Full Terms and Privacy Policy:hmgf.org/t. Visit redcross.org for additional information.

Network Status

July 15, 2019 at 11:30 am CST

The storm has passed, but we remain committed to keeping our customers, their families and the public safety community connected. Overall, our network along the Gulf Coast performed well during the storm. Wireless service is running normally, and we are working to address a limited number of wireline customers who were affected by storm damage and power outages. With extensive flooding and commercial power outages in parts of the state, back-up batteries and generators continue to provide power to our facilities. Our teams are refueling those generators to ensure they remain operational to keep our customers connected, and additional teams are on standby in case additional resources are required. We know how critical communications are, especially during severe weather events like this. We will continue to work until our job is done.

**AT&T Launches Severe Weather Channels on DIRECTV and U-verse Dedicated to Storm Coverage**

July 11, 2019 at 2:30 pm CST

AT&T is launching Severe Weather Channels on both DIRECTV (361) and U-verse (226 SD/1226 HD) dedicated to coverage of Tropical Storm Barry. As the storm approaches the Gulf region, the channels will offer coverage from various local affiliates in the affected areas as well as national news networks. The channels will be available starting Friday, July 12.

AT&T Networks Prepare for Tropical Storm Barry

July 10, 2019 at 1:50 pm CST

AT&T* is ready for Potential Tropical Storm Barry with an arsenal of disaster response equipment and personnel on standby.

We are closely monitoring and preparing for Tropical Storm Barry. The storm is expected to impact Louisiana and parts of the Texas coastline over the next few days. Our preparations include:

Topping off fuel generators.
Testing high-capacity backup batteries at cell sites.
Protecting physical facilities against flooding.
Staging other emergency response and network recovery equipment in strategic locations for quick deployment following the storm.
Staging dedicated FirstNet deployable network assets for use by public safety agencies on FirstNet to request as needed.

We continually work to improve network redundancy in storm-prone areas. We have installed more generators at critical cell towers and switching facilities, and moved electronics essential to network operations above expected flood levels. In addition to a number of fixed generators located throughout the state, we have nearly 700 portable generators in the Southeast region that can be deployed to support our facilities if needed.

“Customers rely on us, especially during major storms," said Sonia Perez, president, Southeast states, AT&T. “That's why we practice readiness drills and simulations throughout the year. And we do all we can to have our networks prepared when severe weather strikes. We continue to work to position equipment and crews, and are ready to respond if needed. And we’re closely linked with Louisiana public officials in their storm response efforts.”

The AT&T Network Disaster Recovery (NDR) program is one of the industry’s largest and most advanced disaster response programs. Our fleet includes hundreds of technology recovery and support trailers that can be quickly deployed to support customers and first responders.

Response equipment readied in the wake of this event may include:

Mobile cell sites and mobile command centers like Cell on Wheels (COWs) and Cell on Light Trucks (COLTs)
Amphibious all-terrain vehicles (ATVs)
Emergency communications vehicles (ECVs)
Flying Cell on Wings (Flying COWs)
A self-sufficient base camp: This is complete with sleeping tents, bathrooms, kitchen, laundry facilities, an on-site nurse and meals ready to eat (MREs).
Hazmat equipment and supplies
Technology recovery and support trailers to provide infrastructure support

Just as we prepare, we encourage customers to do the same. Additional information and tips for disaster preparedness can be found at https://about.att.com/pages/disaster_relief.

More About AT&T Disaster Response