Subscription popup troubleshooting instructions

Are you still seeing the pop-up after you subscribed or selected the "No Thanks" option? Your browser settings may be preventing us from saving your preference. To prevent seeing this pop-up for 90 days, follow the steps below to change preferences within your browser application. 

Note: if you use multiple browsers to access the AT&T Newsroom, you may need to perform the necessary steps below for each application.

Internet Explorer

1. Click the gear icon in the top right corner and select Internet Options.
2. In the General tab make sure the box next to "Delete browsing history on exit" is unchecked.

Chrome

1. Click the three dots in the upper right-hand corner and select Settings.
2. Click on Privacy and Security from the left hand menu.
3. Click on Cookies and Other Site Data.
4. Make sure the "Clear cookies and site data when you close all windows" option is turned off.

Firefox

1. Click on the three bars on the top right corner and select Options.
2. Click on Privacy & Security from the left menu.
3. Scroll down to History.
4. Ensure the dropdown under "Accept cookies from websites" and next to "Keep until:" is set to "they expire".

Edge

1. Click on the three bars on the top right corner and select Settings.
2. Click on Privacy, search and services from the left menu.
3. Scroll down to Clear browsing data.
4. Click on "Choose what to clear every time you close the browser".
5. Ensure the switch next to "Cookies and other site data" is off.

Safari on Mac OS

1. Choose Safari in the top menu and select Preferences.
2. Click on Privacy and deselect Block all cookies.

Safari on iOS

1. Open Settings.
2. Click on Privacy and make sure Block All Cookies is turned off.