AT&T Ranked “Highest In Customer Satisfaction with Small/Medium Business Wireline Service, 2 Years in a Row” 

The latest J.D. Power 2016 Business Wireline Satisfaction Study ranked AT&T* “Highest In Customer Satisfaction with Small/Medium Business Wireline Service, 2 Years in a Row”**. More than 3,000 U.S. wireline business customers participated in the study between April and June 2016.

The J.D. Power 2016 Business Wireline Satisfaction Study looks at 6 categories.

AT&T scored highest in 5 categories:

  • Customer service
  • Performance and Reliability
  • Communication
  • Cost of Service
  • Sales Representative and Account Executives

“Serving business customers is our sweet spot. We have the networks and integrated solutions businesses need to compete more effectively,” said Cathy Martine, president National Business, AT&T Business Solutions. “Our trusted advisors strive to connect with our business customers on a personal level, building long-term relationships that help us understand their businesses and provide innovative solutions that enable the agility, speed and efficiency they need.”

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

** AT&T received the highest numerical score among 7 small-medium businesses in the J.D. Power 2015-2016 Business Wireline Satisfaction Studies.  2016 study based on 3,324 total responses, measuring customer perceptions of their current wireline provider, surveyed in April-June 2016.  Your experiences may vary.  Visit

About AT&T

AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, mobile, high speed internet and voice services. We’re the world’s largest provider of pay TV. We have TV customers in the U.S. and 11 Latin American countries. We offer the best global coverage of any U.S. wireless provider.* And we help businesses worldwide serve their customers better with our mobility and highly secure cloud solutions.

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*Global coverage claim based on offering discounted voice and data roaming; LTE roaming; voice roaming; and world-capable smartphone and tablets in more countries than any other U.S. based carrier. International service required. Coverage not available in all areas. Coverage may vary per country and be limited/restricted in some countries.

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