We also want to offer a big thank you. Your tips have been helping the anti-spam effort! Customers started forwarding us much more suspected text spam about a year ago when the process became easier on most devices. This has helped us investigate and block similar spam messages and even take down malicious websites.
If you would like to share suspicious texts to help our cause, you can find “report junk” instructions at AT&T CyberAware.
That’s the latest news on spam texts. But we haven’t forgotten robocalls. Just like spam texts, slightly fewer are being sent these days, for good reasons:
- Busted! AT&T has taken a leadership role in the Industry Traceback Group, which tracks spam calls to the source. This leads directly to enforcement actions like the FCC’s record penalty against an auto warranty robocaller, and the FTC joining 50 state attorneys general in Operations Stop Scam Calls.
- We know their tricks. We’re using technology like machine learning and the power of the AT&T network to detect and frustrate illegal robocallers.
- We block all the fraud calls we can find. And we label suspected spam calls so you can choose to answer or not. We do this for every customer on our network – more than a billion blocked or labeled calls a month.
- You can fine-tune your robocall settings if you download the AT&T ActiveArmor app. For instance, you can block all suspected spam calls, or send every call to voicemail if it’s not from one of your contacts.
We’re customer obsessed, so we take unwanted texts and calls very seriously. We’re committed to ensuring that when your phone rings or buzzes, it’s a real connection to possibility.