In truth, AT&T has been an AI leader since 1955, when its researchers helped organize the conference where the term “artificial intelligence” was coined. Many of the foundational theories around AI came from Claude Shannon and other Bell Labs researchers who peered into the future and foresaw what would someday be possible. As the technology has caught up with their vision, we’re now seeing AI on the cusp of revolutionizing our lives.
ChatGPT is certainly the element of AI that’s most visible now, and we’re all in with these generative AI tools. We recently launched an internal AI assistant for AT&T employees called Ask AT&T. This assistant is a secure, protected environment where our employees will be able to do things like translating customer and employee documentation from English to other languages to getting help writing code to requesting automated summaries from conference calls. We’re collaborating with Microsoft on this platform and it’s powered by chatGPT. At the same time, we’re maintaining the flexibility to integrate other Large Language Models (or LLMs) into Ask AT&T, as needed. This field is changing and evolving fast, and we’ll be agile and responsive as new technologies become available.
More broadly, as Andy Markus, our chief data officer recently outlined, we’re embedding AI into almost every part of our business. We’re collaborating with companies like Nvidia and Microsoft. And we’re making AI available to all employees as productivity enhancers. By democratizing AI and putting it in the hands of citizen data scientists, we ensure that it benefits everyone.
We’re also focused on what it means to use AI responsibly. We have formal policies and principles in place that guide our approach to AI. And we keep close tabs on the companies and groups at the forefront of creating new AI tools. The government also has a role to play in regulating and monitoring AI. So far, we’re encouraged at the desire to balance innovation and safety.
JOIN THE MOVEMENT
As you can see, building and running a leading-edge network today is vastly more complex than it’s ever been. From edge computing to artificial intelligence and APIs to cybersecurity and satellite connectivity, the demands are greater than ever. We’re actively hiring to continue transforming our network. If you want to be part of something great, to build this new era, to be there at the start of a moment as pivotal as the invention of the telephone and the smartphone, we want you. Come talk to us.
And for those of you at the Collision conference in Toronto this week, you can also find us at our Developer Lounge. In addition to developers finding out more about what our connectivity strengths can do for future apps and services they create, we have a few of our resident experts there to share more on all the topics covered here today. Cybersecurity, artificial intelligence, open API platform, product development and the power of AT&T’s network.
The world is getting more intelligent, more secure, more local and more global. It’s all about the network. Yes, it’s fair to say it’s the killer app. Welcome to the next new world.