HTML Editor Component
*Contents may not have visible height

Covid-19 Get Help CSS - Do Not Remove

Our teams across AT&T are honored to keep you connected to what matters to you most. Keeping you connected is what we’ve always done and what we’ll always do. Now more than ever, we’re connected together.

On this page, you can find the latest on what we’re doing for our customers across wireless, internet and video, as well as helpful tools and resources for technical care.

Additionally, we understand the coronavirus pandemic is causing many hardships. If you find yourself in financial trouble and unable to pay your bill, we’re here to help you. To submit a waiver request, please click here. 

COVID-19: What we’re doing & what you need to know. Learn more.

Connected Together

In recent weeks we’ve all felt the change to our daily lives. In times like this, we want to stay connected to the people that we care about as well as news, information, education and even entertainment.

Our teams across AT&T are honored to keep you connected to what matters to you most. Keeping you connected is what we’ve always done and what we’ll always do. You can find the latest on how we’re assisting our customers and communities on our AT&T COVID-19 website

 

How you can reach us 

We’re working to keep you, and millions of people and companies around the world, connected during this critical time. We continue to balance providing the services you rely on while maintaining the health and safety of all our employees and customers.

That’s why we encourage you to manage your services online at att.com or on the myAT&T app with 24/7 access, allowing you to do almost everything you could do in our store or through our customer service team. These online tools allow you to handle wireless, video or internet bill payments, device or Wi-Fi troubleshooting, upgrading or activating your device or service and so much more.

Additionally, to further ensure we’re taking the proper steps for our customers and employees, we’ve adjusted our retail store presence to focus on handling first responder and critical customer needs. We’ve also reduced hours and taken extra cleaning and social distancing precautions. You can use our store locator to find information about the status of stores near you.

Thank you for choosing AT&T. Now more than ever we’re connected together.

Sincerely,

Thaddeus Arroyo
CEO – AT&T Consumer

Wireless

How we’re helping

  • Keeping Service Connected and Waiving Charges
    • AT&T is offering schools 60 days of unlimited data for laptops, tablets and hotspots
    • AT&T is delivering 60 days of free and unlimited use of Caribu, an app that enables families to connect through a video-call to read books, draw and learn together in real time no matter where they are
    • Keep our public Wi-Fi hotspots open for anyone who needs them, through June 30th
    •  AT&T will keep service connected, waive late payment fees, and waive data, voice and text overage charges for any wireless customer who notifies us that they are unable to pay their bills due to disruptions caused by the coronavirus pandemic, through June 30th
    • Through an agreement with the Navy Exchange Command, AT&T is helping military personnel stationed on selected Navy ships make calls to their loved ones through June 30 at no cost to the Navy or its sailors
    • We want to help our customers traveling in Guam, including military personnel, stay connected during this challenging time. On April 8, we waived Guam-based international roaming charges for AT&T Mobility accounts through April 30 and retroactively to April 1.  We have extended the waiver period to May 31. As a result, all calls placed by our customers to or from Guam will not incur international charges from April 1 through May 31.
    • More mobile hotspot data – Starting April 2 through June 30, we are automatically increasing mobile hotspot data by 15GB a month for each line on an unlimited plan that currently includes a monthly tethering allotment. That means if you’re on AT&T Unlimited Elite you’ll automatically get 45GB a month of tethering per line. Click here to see how to setup your mobile hotspot.
    • What you want online, even easier – Starting April 2 through May 13, when you purchase or upgrade your device online, we’ll give you free express shipping, as well as waive or credit the activation, upgrade and restocking fees. We’re also giving wireless customers 20% off accessories when you order through att.com/accessories.
  • International Calling via AT&T World Connect Advantage
    • Business customers currently on or who purchase an AT&T World Connect Advantage package receive 50% off the current rate in a monthly bill credit (max $7.50/mo.)
  • More on AT&T PREPAID and Cricket Wireless Relief

Tools & Resources

Internet

How we’re helping

  • Unlimited AT&T Home Internet
    • All AT&T consumer home internet wireline customers, as well as fixed wireless internet customers, can use unlimited internet data through June 30.
  • Keep Americans Connected Pledge
    •  Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge,” AT&T will continue to support our customers. Through June 30, 2020, for residential or small business customers who notify us that they are unable to pay their bills due to disruptions caused by the coronavirus pandemic, we will:
      • Not terminate any postpaid wireless, home phone or broadband residential or small business account. 
      • Waive any late payment fees for postpaid wireless, home phone or broadband residential or small business, U-verse TV or DIRECTV customer. 
  • Internet Access for Limited Income Households
    • AT&T has expanded its Access from AT&T initiative to to households who participate in the National School Lunch Program and Head Start.

Tools & Resources

Video

How we’re helping

  • Free Programming
    • We’re excited to give new AT&T TV and DIRECTV customers a year of HBO on us. This will have you watching all the HBO classics right when you sign up. You’ll also be one of the first to enjoy HBO Max and its slate of new original series when HBO Max launches in May.
    • As a reminder, we’re also offering the following free previews of EPIX and HBO to our video customers who do not have these in their programming package.
      • EPIX: 4/2-4/16
      • HBO and CINEMAX: 4/17-4/20
    • Additionally, free previews of more than 80 channels, including 30 in Spanish-language, have been added to all packages to keep customers entertained and informed. A full list can be found here.
    • HBO also announced it will make almost 500 hours of top programming available to stream for free for a limited time on their HBO NOW and HBO GO apps.
    • To assist our customers during this time, we’re temporarily extending the timeframe to return your DIRECTV, U-verse TV, or AT&T Internet equipment from 21 days to 60 days. Get more information here about how to locate a drop-off location and return your equipment.

Tools & Resources

 

For even more self-service tools, you can visit our Digital Customer Portal.

And remember, you can manage all your services 24/7 with a myAT&T account online at att.com or from the myAT&T app on your phone.

April 20, 2020 - During COVID-19, Your AT&T Experience Is Our Top Priority

April 16, 2020 - AT&T with Tips on Keeping Your Devices Clean

April 16, 2020 - Keeping Our Customers Safe