Hurricane Dorian

Hurricane Dorian

AT&T Providing Relief to Customers Affected by Hurricane Dorian

September 4, 2019 at 9:08 p.m. CST

To keep AT&T wireless and AT&T PREPAID customers in areas directly affected by Hurricane Dorian in Florida, Georgia, South Carolina and North Carolina connected during this difficult time, we’re providing unlimited talk, text and data access. This offer is for customers based in 607 specific zip codes and runs from September 2, 2019 through September 8, 2019.

And for our AT&T wireless and AT&T PREPAID customers in areas directly affected by Hurricane Dorian in Virginia, we’re providing unlimited talk, text and data access for customers based in 312 specific zip codes and runs from September 5, 2019 through September 11, 2019.

To make this possible we’re automatically issuing credits and waiving additional service charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.¹

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

_{^{1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.}}

South Carolina:

29082, 29401, 29402, 29403, 29404, 29405, 29406, 29407, 29409, 29410, 29412, 29413, 29414, 29415, 29416, 29417, 29418, 29419, 29420, 29422, 29423, 29424, 29425, 29426, 29429, 29431, 29434, 29435, 29436, 29437, 29438, 29439, 29440, 29442, 29445, 29446, 29448, 29449, 29450, 29451, 29452, 29453, 29455, 29456, 29457, 29458, 29461, 29464, 29465, 29466, 29468, 29469, 29470, 29471, 29472, 29474, 29475, 29476, 29477, 29479, 29481, 29482, 29483, 29484, 29485, 29487, 29488, 29492, 29510, 29511, 29526, 29527, 29528, 29544, 29545, 29566, 29568, 29569, 29572, 29575, 29576, 29577, 29578, 29579, 29581, 29582, 29585, 29587, 29588, 29597, 29598, 29901, 29902, 29903, 29904, 29905, 29906, 29907, 29909, 29910, 29915, 29920, 29925, 29926, 29927, 29928, 29929, 29931, 29934, 29935, 29936, 29938, 29940, 29941, 29943

Georgia:

31301, 31302, 31304, 31305, 31308, 31309, 31310, 31313, 31314, 31315, 31319, 31320, 31321, 31322, 31323, 31324, 31328, 31331, 31333, 31401, 31402, 31403, 31404, 31405, 31406, 31407, 31408, 31409, 31410, 31411, 31412, 31414, 31415, 31416, 31418, 31419, 31420, 31421, 31520, 31521, 31522, 31523, 31524, 31525, 31527, 31547, 31548, 31558, 31561, 31565, 31568, 31569

Florida:

32004, 32033, 32080, 32081, 32082, 32084, 32085, 32086, 32092, 32095, 32145, 32259, 32260, 32948, 32957, 32958, 32960, 32961, 32962, 32963, 32964, 32965, 32966, 32967, 32968, 32969, 32970, 32971, 32978, 33004, 33008, 33009, 33019, 33020, 33021, 33022, 33023, 33024, 33025, 33026, 33027, 33028, 33029, 33060, 33061, 33062, 33063, 33064, 33065, 33066, 33067, 33068, 33069, 33071, 33073, 33074, 33075, 33076, 33077, 33081, 33082, 33083, 33084, 33093, 33097, 33301, 33302, 33303, 33304, 33305, 33306, 33307, 33308, 33309, 33310, 33311, 33312, 33313, 33314, 33315, 33316, 33317, 33318, 33319, 33320, 33321, 33322, 33323, 33324, 33325, 33326, 33327, 33328, 33329, 33330, 33331, 33332, 33334, 33335, 33337, 33338, 33339, 33340, 33345, 33346, 33348, 33351, 33355, 33359, 33388, 33394, 33401, 33402, 33403, 33404, 33405, 33406, 33407, 33408, 33409, 33410, 33411, 33412, 33413, 33414, 33415, 33416, 33417, 33418, 33419, 33420, 33421, 33422, 33424, 33425, 33426, 33427, 33428, 33429, 33430, 33431, 33432, 33433, 33434, 33435, 33436, 33437, 33438, 33440, 33441, 33442, 33443, 33444, 33445, 33446, 33448, 33449, 33454, 33455, 33458, 33459, 33460, 33461, 33462, 33463, 33464, 33465, 33466, 33467, 33468, 33469, 33470, 33471, 33472, 33473, 33474, 33475, 33476, 33477, 33478, 33480, 33481, 33482, 33483, 33484, 33486, 33487, 33488, 33493, 33496, 33497, 33498, 33499, 33825, 33826, 33848, 33852, 33857, 33862, 33870, 33871, 33872, 33875, 33876, 33930, 33935, 33944, 33960, 33975, 34739, 34741, 34742, 34743, 34744, 34745, 34746, 34747, 34758, 34769, 34770, 34771, 34772, 34773, 34945, 34946, 34947, 34948, 34949, 34950, 34951, 34952, 34953, 34954, 34956, 34957, 34958, 34972, 34973, 34974, 34979, 34981, 34982, 34983, 34984, 34985, 34986, 34987, 34988, 34990, 34991, 34992, 34994, 34995, 34996, 34997

North Carolina:

27805, 27806, 27808, 27810, 27814, 27817, 27818, 27821, 27824, 27825, 27826, 27834, 27837, 27840, 27841, 27846, 27847, 27849, 27855, 27857, 27860, 27861, 27865, 27869, 27871, 27872, 27875, 27885, 27889, 27892, 27897, 27906, 27907, 27909, 27910, 27915, 27916, 27917, 27919, 27920, 27921, 27922, 27923, 27924, 27925, 27926, 27927, 27928, 27929, 27930, 27932, 27935, 27936, 27937, 27938, 27939, 27941, 27942, 27943, 27944, 27946, 27947, 27948, 27949, 27950, 27953, 27954, 27956, 27957, 27958, 27959, 27960, 27962, 27964, 27965, 27966, 27967, 27968, 27969, 27970, 27972, 27973, 27974, 27976, 27978, 27979, 27980, 27981, 27982, 27983, 27985, 27986, 28401, 28402, 28403, 28404, 28405, 28406, 28407, 28408, 28409, 28410, 28411, 28412, 28420, 28421, 28422, 28425, 28428, 28429, 28436, 28443, 28445, 28449, 28451, 28452, 28454, 28457, 28459, 28460, 28461, 28462, 28465, 28467, 28468, 28469, 28470, 28479, 28480, 28501, 28504, 28509, 28510, 28511, 28512, 28515, 28516, 28519, 28520, 28522, 28523, 28524, 28526, 28527, 28528, 28529, 28530, 28531, 28532, 28533, 28537, 28539, 28540, 28541, 28542, 28543, 28544, 28545, 28546, 28547, 28552, 28553, 28555, 28556, 28557, 28560, 28561, 28562, 28563, 28564, 28570, 28571, 28573, 28575, 28577, 28579, 28581, 28582, 28583, 28584, 28585, 28586, 28587, 28589, 28594

Virginia:

22432, 22435, 22437, 22442, 22443, 22448, 22451, 22454, 22456, 22460, 22469, 22472, 22473, 22476, 22480, 22481, 22482, 22485, 22488, 22503, 22504, 22507, 22509, 22511, 22513, 22517, 22520, 22523, 22524, 22526, 22528, 22529, 22530, 22539, 22544, 22547, 22548, 22558, 22570, 22572, 22576, 22577, 22578, 22579, 22581, 23001, 23003, 23009, 23011, 23018, 23021, 23023, 23025, 23030, 23031, 23032, 23035, 23043, 23045, 23050, 23056, 23058, 23060, 23061, 23062, 23064, 23066, 23068, 23070, 23071, 23072, 23075, 23076, 23079, 23081, 23085, 23086, 23089, 23090, 23091, 23092, 23106, 23107, 23108, 23109, 23110, 23115, 23119, 23125, 23126, 23127,23128, 23130, 23131,23138,23140, 23141, 23147, 23148, 23149, 23150, 23154, 23155, 23156, 23161, 23163,23168, 23169, 23175,, 23176, 23177, 23178, 23180, 23181, 23183, 23184, 23185,23186, 23187, 23188, 23190, 23222, 23223, 23226, 23227, 23228, 23229, 23230, 23231, 23242, 23250, 23255, 23273, 23288, 23289, 23294, 23301, 23302, 23303, 23304, 23306, 23307, 23308,23310,23313,23314,23315,23316, 23320, 23321, 23322, 23323, 23324,23325, 23326, 23327,23328, , 23336, 23337, 23341, 23345, 23347, 23350, 23354, 23356, 23357, 23358, 23359, 23389, 23395, 23396, 23397, 23398, 23399, 23401, 23404, 23405, 23407, 23408, 23409, 23410, 23412, 23413, 23414, 23415, 23416, 23417, 23418, 23419, 23420, 23421, 23422, 23423, 23424, 23426, 23427, 23429, 23430, 23431, 23432, 23433, 23434, 23435, 23436, 23437, 23438, 23439, 23440, 23441, 23442, 23443, 23450, 23451, 23452, 23453, 23454, 23455, 23456,23457, 23458, 23459, 23460, 23461, 23462, 23463, 23464, 23465, 23466, 23467, 23471, 23479, 23480, 23482, 23483, 23486, 23487, 23488, 23501, 23502, 23503, 23504, 23505, 23506, 23507, 23508, 23509, 23510, 23511, 23512, 23513, 23514, 23515, 23517, 23518, 23519, 23520, 23521, 23523, 23529, 23541, 23551, 23601, 23602, 23603, 23604, 23605,23606, 23607, 23608, 23609, 23612, 23628, 23630, 23651, 23661, 23662, 23663,23664, 23665, 23666, 23667, 23668, 23669, 23670, 23681, 23690,, 23691,23692, 23693, 23694, 23696, 23701,23702, 23703, 23704, 23705, 23707, 23708, 23709, 23801, 23839,23842, 23846, 23851, 23860, 23866,23875, 23881, 23883, 23890, 23898, 23899

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Hurricane Dorian Network Update:

Overall our network performed well in areas affected by Hurricane Dorian and is currently operating normally throughout the region. Our teams continue to move quickly to address the limited number of customers and the remaining parts of our network that were affected by the storm.

AT&T to Credit Wireless Customers for Calls and Text Messages from the U.S. to the Bahamas

September 5, 2019 at 7:01 p.m. CST

To help keep customers connected to those affected by Hurricane Dorian, AT&T will automatically issue credits and waive charges for calls placed and texts sent by our customers from the U.S. to the Bahamas from September 4, 2019 to September 10, 2019. This includes calls and texts from AT&T Postpaid Wireless and AT&T PREPAID customers.¹

_{^{1For AT&T Wireless, timing applies to customer’s local time zone. For AT&T Prepaid, applies to Eastern Time Zone.}}

_{^{* Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers.}}

AT&T Launches Severe Weather Channels on DIRECTV and U-verse Dedicated to Coverage of Hurricane Dorian

September 2, 2019 at 10:53 p.m. CST

Severe Weather Channels on DIRECTV and U-verse Available Now

AT&T just launched a Severe Weather Channels on both DIRECTV (361-2) and U-verse (226 SD/1226 HD) dedicated to coverage of Hurricane Dorian. As the storm approaches the Southeast coast, the channels will offer coverage from various local affiliates in the affected areas as well as national news networks.

Severe Weather Mosaic for DIRECTV Customers Also Available

Additionally, DIRECTV customers already have access to the Severe Weather Mix (361-1), a separate channel that features a mosaic of round-the-clock coverage from Weather Channel, Accuweather and various other news sources. Channels appearing on the mix screen are selectable via remote for full screen viewing.

As you and your family prepare for Hurricane Dorian, keep these tips in mind:

August 31, 2019 at 1:50 p.m. CST

Keep your mobile phone battery charged. In case of a power outage, have other ways to charge your phone like an extra battery, car charger or device-charging accessory.
Keep your mobile devices dry. The biggest threat to your device during a hurricane is water. Keep it safe from the elements by storing it in a baggie or some other type of protective covering.
Additional connection options. If necessary, try Wi-Fi calling for calling and texting. By connecting to Wi-Fi, you can call, text, and receive Visual Voicemails as you normally would. For more information on how to set up Wi-Fi calling check out http://att.com/wificall.
Have a family communications plan.Choose someone out of the area as a central contact. Make sure all family members know who to contact if they get separated.
Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
Track the storm and access weather information on your mobile device.Many homes lose power during severe weather. You can stay up to speed as a DIRECTV customer, by streaming local weather channels using the DIRECTV application on your smartphone. Track the weather with other Weather applications too.
Camera phones provide assistance. Use your phone to take, store, and send photos and video clips of damage to your insurance company.
Text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources

Learn How You Can Help People Affected by Hurricane Dorian

August 31, 2019 at 10:45 a.m. CST

To help recovery efforts for those impacted by Hurricane Dorian:

Text “DORIAN” to 90999 to give $10* to assist the Red Cross
Text “DISASTER” to give $10** or “DISASTER25” to 20222 to give $25*** to assist the Volunteer Florida Foundation
Text “DORIAN” to give $10**** or “DORIAN20” to 501501 to give $20**** to assist SBP in providing long-term recovery efforts

^{_{*Donations will appear on your wireless bill, or be deducted from your prepaid balance. All purchases must be authorized by account holder. Must be 18 years of age or have parental permission to participate. Message and Data Rates May Apply. Text STOP to 90999 to STOP. Text HELP to 90999 for HELP. Full Terms and Privacy Policy:hmgf.org/t.}}

^{_{**Donations will appear on your wireless bill, or be deducted from your prepaid balance. All purchases must be authorized by account holder. Must be 18 years of age or have parental permission to participate. Message and Data Rates May Apply. Text STOP to 20222 to STOP. Text HELP to 20222 for HELP. Full Terms and Privacy Policy:hmgf.org/t.}}

^{_{***Donations will appear on your wireless bill, or be deducted from your prepaid balance. All purchases must be authorized by account holder. Must be 18 years of age or have parental permission to participate. Message and Data Rates May Apply. Text STOP to 20222 to STOP. Text HELP to 20222 for HELP. Full Terms and Privacy Policy:hmgf.org/t.}}

^{_{****Donations will appear on your wireless bill, or be deducted from your prepaid balance. All purchases must be authorized by account holder. Must be 18 years of age or have parental permission to participate. Message and Data Rates May Apply. Text STOP to 501501 to STOP. Text HELP to 501501 for HELP. Full Terms and Privacy Policy:hmgf.org/t.}}

AT&T Networks Prepare for Hurricane Dorian

August 29, 2019 at 10:30 a.m. CST

AT&T* is ready for Hurricane Dorian with a fleet of disaster response equipment and personnel if needed.

We are closely monitoring and preparing for Hurricane Dorian as it moves towards Florida and Georgia. Over the last few days our preparation has included:

Topping off fuel generators.
Testing high-capacity back-up batteries at cell sites.
Protecting physical facilities against flooding.
Moving electronics essential to network operations above expected flood levels.

Our local and regional Network support teams and the Network Disaster Recovery (NDR) team, in partnership with the FirstNet team at AT&T, continue to stage network assets along the Southeast coast for quick deployment if needed. These assets include:

Nearly 40 COWs (Cell on Wheels) and COLTs (Cell on Light Trucks)
2 Emergency Communications Vehicles (ECVs) and Emergency Communications Portables (ECPs)
2 Flying COWs™ (Cell on Wings)

In the last few years, we have worked to enhance our network redundancy in Florida. We have improved the resiliency of our network by moving fiber underground and increasing the number of fixed generators and installing additional backup infrastructure at cell sites and facilities.

“Customers rely on us, especially during major storms," said Joe York, president, AT&T Southeast. “That's why we practice readiness drills and simulations throughout the year and do all we can to have our networks prepared when severe weather strikes. At this point, we are actively working to position equipment and crews, and are ready to respond to support our customers if needed.”

The AT&T Network Disaster Recovery (NDR) program is one of the industry’s largest and most advanced disaster response programs. Our fleet includes hundreds of technology recovery and support trailers that can be quickly deployed to support customers and first responders.

Our teams and FirstNet liaisons are in contact with federal and state officials to prioritize our deployment efforts to better support public safety and the communities most impacted. If necessary, we are prepared to deploy additional equipment and personnel from surrounding states to support any recovery efforts.

This response equipment may include:

Mobile cell sites and mobile command centers like Cell on Wheels (COWs) and Cell on Light Trucks (COLTs)
Emergency communications vehicles (ECVs)
Flying Cell on Wings (Flying COWs)
Drones
A self-sufficient base camp: This is complete with sleeping tents, bathrooms, kitchen, laundry facilities, an on-site nurse and meals ready to eat (MREs).
Hazmat equipment and supplies
Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
Internal and external resources for initial assessment and recovery efforts

Just as we prepare, we encourage customers to do the same. Additional information on our efforts and tips for disaster preparedness can be found at att.com/stormdorian.

FirstNet Helps Coordinate Hurricane Dorian Response

September 10, 2019 at 11:45 a.m. CST

FirstNet supported federal, state and local agencies in coordinating storm response and recovery by staged network assets for quick deployment

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AT&T Networks Prepare for Tropical Storm Dorian

August 26, 2019 at 5:00 p.m. CST

AT&T is prepared for Tropical Storm Dorian with an arsenal of disaster response equipment and personnel, if needed.

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