AT&T Earns J.D. Power 2018 Business Wireline Satisfaction Awards
Wins for Large Enterprise, Very Small Business
AT&T* earned J.D. Power’s 2018 U.S. Business Wireline Satisfaction awards for both large enterprise and very small business.
The wins come on the heels of our new go-to-market strategy for large enterprise customers and a renewed focus on customer service. We’ve also rolled out new products for small businesses that provide them with the capabilities of much larger companies.
“This award is based on customer feedback, and it’s clear that AT&T is the choice for both large and small customers,” said Thaddeus Arroyo, CEO of AT&T Business. “Our work on improving customer service is never done, of course. Our teams are dedicated to finding creative solutions that transform businesses with our edge-to-edge solutions.”
New Go-To-Market Strategy
AT&T Business sales, marketing and advertising teams are now organized around key vertical industries: Manufacturing, Healthcare, Finance, Retail and Public Sector.
Teams develop expertise in these verticals, providing solutions to help companies thrive in the digital age. For example, AT&T is helping a leading U.S. bank to transform its customer experience through the use of state-of-the-art digital signage and network services. In healthcare, AT&T provides mobile connectivity to virtual exam rooms for an innovative healthcare company, delivering clinical care in remote/rural clinics.
Customer Service and Operations
Selling solutions is only one part of the equation. Implementing and supporting complex solutions for businesses that work across cities and around the globe is also key.
We’ve intensified our focus on the customer experience, reducing the time it takes to install service once the contract has been signed. Since this effort has been underway, we’ve reduced the average number of days it takes to implement some of our most complex solutions.
AT&T serves millions of small businesses from coast-to-coast. And many have the same fundamental needs as businesses many times their size.
To meet those needs, we’ve expanded our sales distribution and support teams and put increased focus on our indirect channels. Our reliable and highly-secure solutions help transform and improve operations for small and medium businesses. From high-speed fiber and cybersecurity to mobility and Internet of Things, we offer customizable solutions that help our customers evolve and grow.
*About AT&T Communications
We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we innovate to improve lives. We have the nation’s largest and most reliable network and the nation’s best network for video streaming.** We’re building FirstNet just for first responders and creating next-generation mobile 5G. With DIRECTV and DIRECTV NOW, we deliver entertainment people love to talk about. Our smart, highly secure solutions serve over 3 million global businesses – nearly all of the Fortune 1000. And worldwide, our spirit of service drives employees to give back to their communities.
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**Coverage not available everywhere. Based on overall coverage in U.S. licensed/roaming areas. Reliability based on voice and data performance from independent 3rd party data.