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Disaster Relief

AT&T provides network disaster recovery and business continuity services to provide relief during disasters. Learn more about AT&T Vital Connections.

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Tech Tips to Prepare for Severe Weather

Winter weather is upon us. Avoid potential problems, including treacherous climate and power outages, by being prepared. To keep you safe, here are a few tips to help plan before the storm.

Additional Information

  • Tips


    Keep your wireless phone batteries charged at all times. Have an alternative plan to recharge your battery in case of a power outage, such as charging your wireless device by using your car charger or having extra mobile phone batteries or disposable mobile phone batteries on hand.

    Keep your wireless phone dry. The biggest threat to your device during a hurricane or tornado is water, so keep your equipment safe from the elements by storing it in a baggie or some other type of protective covering.

    Have a family communications plan in place. Due to the change in wind patterns of the direction of a fire, it can be hard to predict if or when you need to evacuate your home. Designate someone out of the area as a central contact, and make certain that all family members know whom to contact if they become separated.

    Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station hospital, evacuation center, as well as your family members.

    Forward your home number to your wireless number in the event of evacuating your home. Because call forwarding is based out of the telephone central office, you will get incoming calls from your landline phone even if your local telephone service is disrupted at your home. In the unlikely event that the central office is not operational, services such as voice mail, call forwarding and call forwarding busy line/don't answer may be useful.

    Track local news and weather information on your wireless device. Many homes may be burned, damaged, or lose power during wildfires. If you have a wireless device that provides access to the Internet, you can surf the Web for the latest news in your area or check weather reports through MobiTV® or AT&T Mobile TV or keep updated with local radar and weather alerts through My-Cast® Weather, if you subscribe to those services.

    Camera phones provide assistance. If you have a camera phone, take, store and send photos — even video clips — of damaged property to your insurance company from your device.

    Try text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. All of AT&T's wireless devices are text messaging capable. Depending on your text or data plan, additional charges may apply.

    Take advantage of location-based mapping technology. Services such as AT&T Navigator and AT&T FamilyMap can help you seek evacuation routes or avoid traffic congestion from downed trees or power lines, as well as track a family member's wireless device in case you get separated.

    Keep non-emergency calls to a minimum, and limit your calls to the most important ones. If there is severe weather, chances are many people will be attempting to place calls to loved ones, friends and business associates.

  • AT&T's NDR Plan

    AT&T's NDR Plan

    AT&T is committed to keeping our customers connected - even in the wake of unpredictable, catastrophic events - by maintaining the reliability of the AT&T global network. The mission of the Network Disaster Recovery (NDR) Team is to recover AT&T voice and data service network elements to an area affected by a disaster. AT&T has invested more than $600 million in its U.S. NDR program and another $15 million internationally. Telecommunications is vital for our business and government customers following a disaster, both for the impacted area and for the rest of the country. AT&T launched its Network Disaster Recovery (NDR) program in 1992 to provide a way to rapidly restore network services after a catastrophic disaster.

    AT&T's NDR Plan has three primary goals:

    • To route non-involved telecommunications traffic around an affected area.
    • To give the affected area communications access to the rest of the world.
    • To recover communications service to a normal condition as quickly as possible through restoration and repair.

    Securing the Enterprise: Inside AT&T's Network Disaster Recovery Exercise

    Click to watch a short documentary that describes the quarterly drills conducted by AT&T's Network Disaster Recovery team. During these exercises, the team tests plans to restore vital communications in the wake of natural and man-made disasters.

    For more information, please visit:

    Fact Sheets

    Developing an Emergency Communications Plan

    Infographic: AT&T's Network Disaster Recovery


    AT&T Takes NDR Efforts Abroad with European Technology Exercise in Amsterdam

    A Town in Isolation: Keeping Customers Connected in the Wake of Hurricane Isaac

    Multimedia Gallery

    AT&T's Disaster Recovery Efforts

    Hurricane Sandy Relief Efforts

    NDR Efforts at European Technology Exercise in Amsterdam



  • Business Continuity

    Business Continuity

    Our Network Disaster Recovery (NDR) program is designed to restore vital telecommunications services for our business and government customers following a disaster.

    Since 1991, AT&T has invested more than $600 million in our Network Disaster Recovery function — one of the industry's largest and most advanced disaster response programs — to help ensure the flow of wireless and wireline communications during emergencies. The NDR arsenal of equipment includes more than 320 technology and equipment trailers that can be quickly deployed to respond to events, such as hurricanes. The Network Disaster Recovery team works closely with local AT&T network personnel, regional Emergency Operations Centers and Local Response Centers to restore and maintain service until permanent repairs can be made.

    Helping your business maintain and recover communications

    View an overview of AT&T's NDR program, team and equipment and information about recent deployments and exercises.

    Download AT&T's Business Continuity Preparedness Handbook.

    Learn how to implement a holistic Business Continuity and Recovery strategy with AT&T's Business Continuity Planning Checklist.

    Read results of the AT&T 2016 AT&T Business Continuity Preparedness Handbook.

  • Helping You Prepare

    Helping You Prepare

    Assessment Tools

    Are you ready? AT&T encourages you to test your disaster preparedness level.

    Print the preparedness quiz.

    Planning Tools

    Emergency Communications Planning Tips

    Emergency Tool Kit: Family communications planning materials

    Read more about managing risk

    Helpful Information in an Emergency

    Updated 2/6/15: Using 9-1-1 on Your AT&T Mobility Phone

    AT&T Service Contact Numbers

    Network Security from AT&T

    Texting How-to Guide

    Helpful Links

    Quick answers and helpful tips 24 x 7 at

    If you are experiencing problems with your Home Phone or DSL service, visit to report your trouble. If you are a U-verse customer, visit

    AT&T Emergency Assistance

    Learn more about our 20 Years of Lessons in Disaster Preparedness.