We believe the more you know about how data is used for business and marketing purposes, the more you can enjoy the benefits that the responsible use of information delivers to you.
AT&T – like nearly every company that provides a service – collects certain data that enables us to deliver it. For example, your address lets us deliver billing statements and special offers. Data from online activity helps us detect fraud and secure our network and devices.
We sometimes share information within our family of businesses so they can connect you to services, offers or promotions that might be of interest to you, such as upgraded internet service or a subscription to HBO. When we share with others, it’s for limited reasons with strict privacy protections. We don’t sell data that directly identifies you unless we have your explicit permission.
AT&T’s Privacy Principles, which guide our responsible data practices, give you choices about how your information is shared. CCPA adds to those choices. Specifically, the law allows California residents to:
- Request to view the information that we collect about you.
- Tell us not to sell information that is linked to you.
- Request deletion of information that is linked to you.
California residents: These requests apply to
You can ask us to prepare a report with the data we have about you:
It may include information you’ve shared with us, data from your services and marketing info. We strive to provide your report quickly. Please know that much of your info, like service details, is already available at att.com/myatt. The full report may take up to 45 days to complete, depending in part on how many services you use.
You can also ask us to delete certain information we have about you here:
We’ll keep data needed for security and fraud protection, compliance with legal obligations, and running the business.
You can ask us not to sell your personal information here:
Unless you give us explicit permission, we don’t sell data that directly identifies you. We may sell data among the AT&T companies or to other companies. When we do, it’s for limited reasons with strict privacy controls. You can make choices about that sharing.
You may have some additional questions, so we’ve listed some common questions and answers below.
The law lets California residents see the information collected about them. It lets them tell companies to delete their information, or not to sell their information. AT&T has always provided a level of transparency, choice and control to customers.
If you’re happy with your online experience, you don’t need to take any actions. Your access to online services and websites is not changing as a result of the new law.
If you are a California resident and we verify your identity, we’ll send you an Access Report. It will contain items linked to you, like data about your services with us and marketing information.
We’re implementing California’s new privacy rules for California residents. You can see marketing and privacy options at our Privacy Center. This includes the ability to opt in for some programs, or say no to others.